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Munni Kumari                                                E-mail:munni@gmail.com Mob: 09876543210

 

Objective

 I intend to pursue a consecutive and challenging career in an organization of repute which provides excellent work opportunities where by conceptual, hardware, software knowledge and problem solving skills can be effectively utilized.

Academic Profile

Course	Institution	Year Of Passing
BCA	Garden City College, Bangalore	2010
PUC	Sree Cauvery College, Bangalore	2007
S.S.L.C	INHS, Bangalore	2004

Certification

CEH (Certified Ethical Hacker)

Tools

·            Intrusion Detection Systems -  Snort IDS

·            Vulnerability Assessment tools - Nessus, Metasploit, Qualys & Nmap

·            SIEM tools – ArcSight, Splunk and Alien Vault

·            Knowledge about Vulnerability Assessment process

Additional Qualification   

·            Windows Xp,Vista,Winodws 7 (installation,maintainence, trouble shooting)

·            Windows server 2003,2008 (installation, maintenance and troubleshooting)

·            Basic concepts of AD, domain, security.

·            Ms outlook configuration and troubleshooting

·            IBM Rational software architecture STD edition (installation and configuration).

·            Managing user accounts in AD.

·            LAN configuration and troubleshooting.

·            Basic concepts of router, switch and firewall devices.  

Skills/Strength

·              Flexible and adaptable in approach

·              Good team approach

·              Pleasing personality and dedication to work

·              Optimistic and forward looking

·              Responsible and trust worthy

Previous Organization

      Worked at Infosys Technologies LTD, through Isource info systems LTD as a System engineer from June-2010 to  July-2011.               

Responsibilities:

·            Working with AHD ticketing system.

·            Handling Tickets on Priority basis, assigning tickets, transferring tickets.

·            Troubleshooting technical issues through desktop sharing.

·            Handling user accounts and system accounts in Active Directory.

·            RSA Secure ID card issues like password reset, pin generation, expanding validity.

·            Troubleshooting on VPN issues and Network troubleshooting.

·            Configuring printers in the network and troubleshooting printer issues.

·            Installing, configuring and troubleshooting MS Outlook using Exchange server

·            Taking backup and restore with utility NTBACKUP.

·            Operating system knowledge (Windows Xp, 7, Vista and server 03, 08).

·            Working on AD, domain, security and firewall and application troubleshooting.

·            Updating of patches in servers using patching tools like (WSUS).                                                                                                                                         

Current Profile

      Working in DELL as a Client technical support associate from November-2011.

Responsibilities:

·            Working with Remedy ticketing system.

·            Worked with Maximo ticketing system.

·            Worked with Citrix.

            Handling Tickets on Priority basis, assigning tickets, transferring tickets.

·            Troubleshooting technical issues through desktop sharing.

·            Handling user accounts and system accounts in Active Directory.

·            RSA Secure ID card issues like password reset, pin generation, expanding validity.

·            Troubleshooting on VPN issues and Network troubleshooting.

·            Configuring printers in the network and troubleshooting printer issues.

·            Installing, configuring and troubleshooting MS Outlook using Exchange server

·            Operating system knowledge (Windows Xp, 7, Vista and server 03, 08).
·            Working on AD, domain, security and firewall and application troubleshooting.

Personal Profile

Father’s Name                     : Sheshnarayan                                                                                                                                          Date of Birth                                       : 20 Feb 1991    

   

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