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SUMMARY

Mr. Engman possesses a broad spectrum of management experience in software development and project management.  His software development experience encompasses business application software development and commercial software products.  He has been responsible for the delivery of solutions and products from inception through implementation using formal Software Development Life Cycle methodologies. 

His skills encompass the inception of system and product solutions and designs, market research, business plan development, system and product development, marketing, partnerships development and agreements and technical sales.  He has managed multiple development teams of architects, designers, business analysts, developers and testing using on-shore and off-shore resource teams.  Software development projects have included Waterfall and Agile Software Development Life Cycle methodologies.       

Mr. Engman has garnered recognition by leading industry analysts, IDC and Forrester, for bringing to market leading edge commercial software products at the height of the Internet boom.  He has successfully authored and managed the development of multiple commercial software products.

Mr. Engman is comfortable working with technical and business senior management in small and large matrix managed organizations taking on challenges with a track record to move beyond obstacles and get results. 

In recent years, he has been engaged by large corporations to establish program management offices and provide senior project management leadership across a broad range of business and technology projects including data center infrastructure.  His experience includes working closely with senior management on new business initiatives to improve revenues and gain operational efficiencies.  He has managed numerous projects for clients in health care, insurance, banking, manufacturing, retail and other specialty markets.

The breadth of his experience includes large corporate engagements to managing business start-ups taking them to a position of significant revenue growth.   He has the ability to think tactically and strategically and understands how key decisions impact business operations and the bottom line. 

CORE COMPENTENCIES and EXPERIENCE

·            Managing and directing Software Development (Corporate Systems and Software Products)

·            Program Management Office development and operation

·            Sr. Project Management of complex business and technology projects

·            Business start-ups, ownership and operations

·            Business strategic and tactical planning

·            Business finance and budget management in excess of $10 million

·            Staff recruiting, placement and management. Internal management of 150+ employees

·            Market research and business plan development, financing and venture capital

·            Management consulting (US and Europe)

·            Organizational planning, staff development (On-shore/Off-shore Models)

·            Matrix management and strong cross organization communication skills

·            Contracts and Relationship Management

·            Audit and Compliance (Insurance)

·            Infrastructure planning, purchasing and asset management

·            Data Center Operations (Multi-platform hardware, databases, networks, etc)

·            Change Management, Release Management and Environment Management

·            Business Continuity Planning, Disaster Recovery Planning and DR Data Center Environments  

·            Develop and manage customer and vendor relationships

·            Product and solution selling

·            Sales management and selling of software products and consulting services

·            Business requirements, software designs, development and implementation

·            Business and IT process analysis and process improvements

·            Leadership and team mentoring

AREAS of PROJECT MANAGEMENT EXPERTISE

·            Project plans, milestones, risk and issue management  (Complex and con-current projects)

·            Data Center Operations and Infrastructure delivery to meet business needs

·            Business Solutions Architect (Process Development and Automation, Systems and Products)

·            Business Market Analysis and Business Development

·            Product Management and Application Development with the latest technologies

·            Experience managing projects across diverse technologies

     

INDUSTRY EXPERIENCE

·            Health Insurance – 10 Years

·            Life, Annuities, Financial Products –3 Years

·            Manufacturing – 6 Years

·            Financial  &  Banking –  3 Years

·            State Government (Connecticut) – 8 Years

·            Not For Profit -  2 Years

SOFTWARE DEVELOPMENT EXPERIENCE

Valassis Communications Inc.

Sr. IT Manager- Product Development (Feb 2008 – May 2009)  

VRMS Division - Commercial Retail Software Product

Mr. Engman assembled a team of internal and external resources to redesign the 18 year old legacy product consisting of 370 screens to a new design of 110 screens for improved usability in less than 6 months.  The new product received high accolades when it was unveiled at the customer User Conference in Las Vegas in October 2008.

Key responsibilities included departmental management, staff transition strategies to integrate on-shore and off-shore teams, architectural oversight, technology recommendations that support the development and implementation of then next generation retail marketing software product.  This required the ability to focus on incorporating key areas for improvement based on maximum business benefit using an Agile rapid development approach incorporating changes to the organization's application development processes, standards, and best practices.

The new application has been designed and developed in the latest Microsoft .NET technologies to provide immediate benefits to Valassis customers and position the company to support future integration of add-on products utilizing Web Services.  Accountabilities included directing in-house and off-shore staff in order to achieve deliverables along with all aspects of hiring and human resource management, planning and departmental budgets.

I Technologies Corp (2005 - 2009)

VP of Software Development

Responsible for managing the design and development of  ITC’s JAVA Open Source Libraries and commercial Data Access Middleware products.   This included market analysis of competing products, designing and planning of new product features, managing software development and new product releases.   Additional responsibilities included developing partnership relationships with IBM and Oracle.  

Enserv, Inc.  East Hartford, CT (1996 - 2001) – Owner/Vice President of Operations

Software Development & Consulting Practices

            BUSINESS: Shrink wrapped middleware software products, Core banking, eBanking, ATM, VRU, and various

                                                 consulting engagements. 

            CLIENTS:  The Hartford Insurance Company, Pfizer, Bayer, OSI, Credit Unions

            ROLE:              Senior management business operations, vendor and customer contracts, sales support, recruiting,

Product architecture and design, project oversight, off-shore software development and system conversions.

Engaged at The Hartford to complete a study across the organizations LOB(s) to evaluate consolidating testing environments into a centralized shared environment to provide improved integrated testing and higher quality software releases.   Engaged at MassMutual as a resource manager to work with various business areas to supply consulting resources across all technologies in support of Y2K coding initiatives.

COMDATA, Avon, CT (1995 - 1996) - Director of Software Product Development (Routing & Logistics)

Platinum Software Corp. (1994 - 1995) - VP Software Development

Human Resource & Payroll Products including Flexible Benefit Management and Time and Attendance software products.    

Total Systems, Inc. (1982 - 1994) – Owner/ President

Consulting Services and Software Development - Human Resource & Payroll Products

CLIENTS:  The Hartford Insurance Company, Aetna, Barnett Bank, Stanadyne, ABB, Dexter, State of Connecticut (many state agencies), Pratt & Whitney, Phoenix and others 

Information Software Inc. (1986 - 1992) – CO-Owner/ President

Commercial Software Development – Logistics Software Products 

RECENT PROJECT MANAGEMENT HISTORY

CIGNA Health Care – Testing Competency Center (TCC)

Enterprise Program Manager – July 2011 – Current

As an Enterprise PM, Mr. Engman is responsible for managing multiple initiatives to support the long term TCC roadmap objectives.  These include the build out of multiple new testing environment streams (Systems, Integrated, Release and PVS) providing additional flexibility to support additional production releases with improved quality of Cigna business applications.  Other integrated projects include evaluating and implementing data masking and sub-setting tools for populating test environments across multiple platforms (mainframe, mid-range and distributed).  These projects require partnering with Enterprise Architecture, IT Engineering, IT Operations and Business Partners across 17 Application Service Groups (ASGs).   Deliverables include Business Charters, SOW, TCO. Issue & Risk Management and other project management deliverables. 

Lincoln Financial Group

Sr. Program Manager: Feb 2011 – May 2011

Mr. Engman was responsible for the development of a Project Management Office created to manage the largest Unclaimed Property audit involving more than 25 states.  This engagement required defining the overall PMO organization, project work streams, staffing and budget.  This project reached across all business areas administering Individual and Group Life policies, Individual and Group Annuities, Defined Contributions and Information Technology to identify and engage resources to support the audit.  Mr. Engman was responsible for on-boarding key employee and consulting resources to manage various aspects of the PMO work streams along with developing the detail process to manage the delivery in support of the audit.

CIGNA Health Care - Technology Service Group

Infrastructure Enterprise Project Manager - June 2009 – Feb 2011

Mr. Engman was engaged as a Sr. Project Manager to assist in managing the build out of an 18 million dollar Disaster Recovery (DR) facility located in Georgia.  This is a state of the art facility playing a key role in the corporation’s multi-site DR strategy.  Mr. Engman was responsible for the oversight of the project management team responsible for physical site build out, networks, server platforms (AIX, SUN, Wintel, Mainframe), data replication products and application readiness to support DR.   His role includes communications and planning with senior management, project plan development and updates, project meetings, budget development and tracking, issues and risk management. 

CIGNA Health Care  

Sr. Infrastructure PM (June 2009 – Dec 2009)

Mr. Engman was engaged to manage various concurrent infrastructure projects associated a recent acquisition. This included managing various aspects of migrating infrastructure and applications from numerous geographic locations to CIGNA’s data center.  Mr. Engman was also responsible for managing desktop migration activities for more than 3,000 business users.  Additional project management activities included managing numerous con-current project initiatives providing infrastructure changes to support the Pharmacy division of CIGNA.  Responsibilities include project organization, project kick-off, project plan development, issue and risk management, communications with senior management and oversight of all project activities.

eBusiness Division - International Not For Profit Organization

Sr. Project Manager & Business Consultant – Web Portal Applications  (Jan 2006 – Feb 2009)

Mr. Engman successfully provided leadership and assistance to the Director of eBusness in planning and managing the transition from an outsourced development and support model to an internally managed model for all of the organizations eBusiness initiatives within a three month period.  

This initiative included on-boarding 14 new consulting resources to transition the work along with a continued oversight of project managers and development teams.  The remainder of the engagement resulted in the successful delivery of key secure web applications and an entire infrastructure upgrade of 3 new supporting operating environments with an 18 month period under the projected divisional budget.      

MetLife Insurance Company

Management Consultant – IT Disaster Recovery & Infrastructure (February 2005 – Jan 2006)

Mr. Engman successfully coordinated and managed the project activities to ensure Disaster Recovery Planning initiatives to ensure that requirements and regulations were met for all of the business areas during the transitional period of Metlife’s acquisition of CitiGroup divisions. 

This required working with the Business Continuity management team providing project management oversight to ensure that the processes, procedures and resources were aligned to support DR for all business units during the post acquisition transition period.

Mr. Engman was responsible for managing all aspects of IT infrastructure, including the installation and configuration to multiple offsite DR locations and primary Sunguard facility along with the associated testing.

Additionally, Mr. Engman coordinated project managers all activities required in the power-down and power-up of the entire Citiplace building in Hartford CT. to install new back-up power generators.

CitiGroup/CitiInsurance – International Operations and Technology –Reading England

Sr. Project Management Consultant (August 2004 – Jan 2005)

Mr. Engman successfully managed the on-time implementation of an enterprise wide international data migration and product upgrade for CitiGroup’s European CitiInsurance business.  This required the immediate coordination of multiple project teams involving CitiInsurance business teams, international technical teams located in the US, Europe, India, Singapore.  Formal project management methodologies were used to manage all project activities and weekly project meetings were established to ensure that deliverables were met on-time.  This project also required interfacing with the software vendor, located in the UK, providing the systems to support the various insurance products, claims administration and finance.

The initial migration was successfully completed within 40 days.  Mr. Engman continued to assist in managing the day to day business IT activities to complete post migration activities and worked with senior management to assist in year end processing and preparing 2005 business plans, vendor contracts and budgets.  

Detail tasks included team leadership, project planning, resource management, business and technical problem resolution, issues resolution, risk mitigation, vendor management, contract review and negotiations, coordination of senior management steering committee meetings, implementation of new business processes, future business plans and budgets.

CIGNA - Technology Service Group

Infrastructure Sr. Project Manager (June 2001 – August 2004)

Mr. Engman successfully managed and completed multiple concurrent project initiatives supporting numerous business units of CIGNA including Healthcare, Dental, Behavioral Health and CIGNA’s Technology Service Group. 

Project management responsibilities included:

• Engagement of project team members across a matrix managed organization
• Project plan development and management
• Issue and risk identification, documentation, management and escalation
• Project cost and time management for Total Cost of Ownership (TCO)
• Coordination and facilitation of meetings
• Collect and manage project document repository
• Project reporting to senior management
• Provide recommendations for process improvement
• Manage HIPPA and SOC compliance requirements

The following managed projects included the release of new applications and the supporting infrastructure:

• Company wide DBMS infrastructure server consolidation using 64 Bit processor technology
• IBM Network Segmentation and Security Assessment meeting HIPAA requirements
• Business Continuity Planning for disaster recovery using IBM Mobile Satellite Recovery Services
• Disaster Contingency Plans and Testing for offsite recovery of major claim systems
• Acquisition and installation of multi-site infrastructure to support internet email security requirements

• Web based Claims Processing Operational Reporting System
• Data Warehousing and ETL reporting systems for healthcare data
• Web Based Integrated Reporting of Call Center Claim Service Reporting
• Claim Adjudication System
• Windows 2000 LDAP upgrades
• WIP Staffware Workflow vendor software upgrade for Claim Payment Processing
• Infrastructure upgrade for the web-based CIGNA Express application
• Windows 2000 Active Directory Design for Specialty Companies

Business Temporary Services Inc. (1986 - 1992) – Co-Owner/ President –Temporary Employment Services

Education

University of Connecticut, (1974-Business Administration)

Various Business and Information Management Courses

Member NEPMI

References -Provided on request

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