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Fresher Customer Service Representative Resume Format in Word Free Download

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JOY EARL
309 Norwood Rd.
Huntington, WV 25001
(304) 633-9876
joy@aol.com

OBJECTIVE

Marketing and sales professional with a wealth of Account Management and business development skills acquired across a wide range of demanding roles with over 23 years of experience within various sectors. Now seeking the next challenging and rewarding opportunity to demonstrate substantial abilities and make an effective contribution in a dynamic corporate environment.
SKILLS

·        Consistently promoted to increasingly responsible positions.

·        Skilled negotiator, able to resolve differences.

·        A loyal team-spirited individual; able to reach and exceed goals in timely manner.

·        Being able to adapt to company procedures.

·        Results oriented Sales Professional with vast experience in Marketing, Account Management, Business Development, and Client Relationship Management


EDUCATION
Bachelor of Arts, Safety Education              December 1982
Marshall University                                                                               Huntington, WV

HONORS & AWARDS
·        Salesman of the Quarter at Oakwood Homes.
·        Top Performer in Marketing and Technique at American Tobacco
·        Top Performer at DirecTV
EMPLOYMENT EXPERIENCE
Customer Service Representative                            August 2008- present
DirecTV                                               Huntington, WV
·        Assisted various customers with billing options, and accommodated the right equipment to their needs.
·        Functioned as a sales representative selling a range of premium movie channels and equipment.
·        Ranked in the top 10% of overall performance out of over 500 representatives.
Custer Service Representative                                                          May 2007- August 2008
Infocision                                                                                            Huntington, WV
·         Performed as a sales representative on behalf of Verizon Wireless selling a range of mobile devices, price plans, as well as upgrades.

OwnerFebruary 2005- May 2007
Premier Books                                                                 Huntington, WV
·        Developed and maintained a 100 mile radius of over 80 accounts consisting of institutions and businesses via cold calling.
·        Developed and implemented a telemarketing program to secure prospects.
·        Performed inventory control, ordering, and purchasing.
·        Prepared, presented, and arranged promotions, sold displays/distributions to support promotions.
·        Exceeded growth expectations by 50% annually.
Assistant Manager, Sales Representative                          January 2002- January 2005
Oakwood Homes                                                                               Grayson, KY
·        Responsible for mobile home sales via person to person contact and cold calling of prospective customers through telemarketing.
·        Conducted the training of all sales personnel as well as maintained efficient customer service.
·        Promoted to Assistant Manager within 1 year.
·        Developed and coordinated FHA program which resulted in increased sells in Land Home Packages
Territory Sales and Marketing Representative      August 1996- February 2001
R.J. Reynolds Tobacco Company of Winston-Salem, NC                      Eastern KY
·        Held accountable for maintaining 6 county regions regarding sales and marketing of R.J. Reynolds tobacco brands.
·        Exceeded sales by developing new accounts which stemmed an increase of market share by 40%.
·        Successfully introduced new brands and products.
·        Grew territory sales by 130% in just merely over 2 years.
Senior Sales Manager, Sales Marketing Representative                   April 1985- January 1996
American Tobacco of Reidsville, NC                                                Huntington, WV  
·        Executed and established sales strategies for all American Tobacco exclusive brands and products.
·        Vastly increased territory by 150% which resulted in the production of additional territory within 5 years.
·        Maintained as well as exceeded sales rank of top 10% in the company annually.
·        Promoted to Senior Sales Manager within 5 years.

REFERENCES
Available Upon Request





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