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Redwood City , CA
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EMILY Babayants
Content and Knowledge
Management/ Enterprise Search/ Information Architecture/ Document Control Taxonomy/
Project Management/ Business Analysis/ Technical Writing/ Users Training
emily.babayants@gmail.com
Summary
Content and knowledge management
professional and hands-on consultant with many years experience in content and
knowledge management, enterprise search, information architecture, document
control, taxonomy development and management, business analysis, project management, user-centered
design, technical writing, and users training. Proficient in content management
systems, knowledgebase applications, search applications, collaboration tools,
web information portals, CRM systems, Wiki applications, and in databases
design and administration. Extensive project management experience. Advanced
computer skills with proficiency in various software applications and in
L
and XML. Background spans several industries.
Professional Affiliations
Association for Information and Image
Management
Guidepoint Global Advisors
Speaking engagements
Knowledge Management for
Medical Affairs, Philadelphia, PA, January 23 -24, 2012
Skills
• Knowledge of business, scientific, and technical
terms
• Knowledge and experience of standards and regulations
• Strong business and technical acumen
• Content and knowledge management
• Enterprise
• Documentation and
records management
• Document control
• Information
architecture
• Web sites design
and infrastructure
• User interface
design
• User centered
design and user acceptance testing
• Taxonomy development
and management
• Metadata, naming
conventions, and controlled
vocabularies
• Data analysis
and optimization
• Project management with complex projects
•Business analysis
with redesign, architecture, and
implementation experience
• Requirements
management – use cases, user stories,
functional requirements and
specifications, etc.
• Developing processes, methodologies, frameworks
• QA testing
• Change management
strategies
• IT processes and
procedures
• Information
research
• Technical writing and editing
• Users training
• Content
management systems
• Knowledgebase
applications
• Search
applications
• Web information
portals
• WIKI
applications
• Collaboration
tools
• CRM systems
• Databases design
and administration
• Advanced computer skills with proficiency
in various
software applications
• HTML, XML
• Strong orientation to details,
organizational, and analytical skills
• Excellent facilitation, presentation,
communication, interpersonal, problem solving, and leadership skills
• Excellent collaboration skills with a track record of excellence in
customer service
Professional
Experience
Galaxy Consulting, SF Bay Area 2010
- present
Principal
Consultant
Consulting in content and
knowledge management, document control, enterprise search, information
architecture, information governance, taxonomy development and management,
defining keywords, indexing, categorization, metadata, data analysis and
optimization, data entry, information research, technical writing, business
analysis, project management.
Autodesk, Inc., San Francisco, CA
2010
Content
Administrator – contract position
Deployed and administered the content management
system based on MS SharePoint. Worked with the global marketing organization
and IT to capture user requirements and assisted the IT team in designing,
testing, and deploying the system. Supported global marketing organization in
the marketing assets management initiative. Provided content management
expertise and served as the primary point of contact for end-users of the
system. Provided users training worldwide.
Ø Significant Achievements: Deployed the content management system based on MS
SharePoint. Created policies, processes, and procedures for the worldwide
marketing assets management.
Immersion Corporation, San Jose ,
CA
Content
Management Specialist
Deployed and administered the content management
system based on MS SharePoint. Managed the project, worked with the business
and IT to capture user requirements and assisted the IT team in designing,
testing, and deploying the system. Provided content management expertise and
served as the primary point of contact for end-users of the system. Coordinated
the appropriate use of SharePoint, Agile, and Oracle. Provided users training.
Supported the corporate content management initiative. Performed document control functions. Provided the information
research.
Ø Significant Achievements: Deployed the content management system based on MS
SharePoint. Compiled, indexed, and uploaded patents portfolio and knowledgebase
of information resources relevant to the corporate strategy.
Ariba, Inc., Sunnyvale , CA
Knowledge
Manager
Reviewed procedures and systems
for storing, managing, and accessing engineering documents. Developed a content
management initiative for the deployment of a new content management system. Managed
the project, worked with the
business and IT to capture user requirements and in defining the system
requirements. Was a liaison between users and IT. Assisted with the creation, editing, and maintenance of the documents.
Performed document control functions. Provided users training.
Ø Significant Achievements: Implemented
improvements to the organization, accuracy, and accessibility of the engineering
documents. Created and implemented processes, standards, templates, and
guidelines for updating documentation.
CV Therapeutics, Palo
Alto , CA
Systems Administrator
Developed and administered
IRMS database as the validated software. Developed, deployed, and administered
the web information portal based on BEA. Managed the project, worked with the business and IT to capture
user requirements and assisted the IT team in designing, testing, and deploying
the portal. Performed document control
functions. Participated in internal audits. Provided users training.
Ø Significant Achievements: Streamlined IRMS
database. Developed and deployed the web information portal. Organized documents
on the portal. Streamlined document control practices.
Google Inc., Mountain
View , CA
Quality Rater – contract position
Evaluated the quality of the
web coverage for Google queries as well as web pages selected by Google query
logs. Assigned merit and category ratings to web pages pulled out by Google.
Ensured that web pages meet Google quality guidelines. Assessed the authoritativeness, topical
pertinence, and overall quality of web pages.
Wind River, Alameda
Knowledge
Manager – contract
position
Analyzed the content and the
usage of the content management system based on Twiki. Recommended and
implemented the re-structuring of the content and the information architecture
of this system. Managed the project, worked with the business and IT to capture user requirements and
assisted the IT team in designing, testing, and implementing the system. Performed document control functions.
Provided users training.
Ø Significant Achievements: Implemented the
re-structuring of the content and the information architecture of the content
management system. Defined and improved content guidelines and processes. Wrote
documents to support the content management. Edited existing documents in the
content management systems. Recommended knowledge management best practices and
procedures.
E. & J. Gallo Winery, Modesto
Senior
Information Specialist
Managed the research library. Managed content and
knowledge throughout the company. Administered the content management system
based on Livelink. Was a
liaison between users and IT. Managed the project of major upgrade of the
library computer system. Defined, implemented, and managed information services
to support the information needs of the company. Performed document control functions. Wrote documents to support content
and knowledge management. Provided
users training.
Ø Significant Achievements: Defined and implemented company wide
information services and improved library functions. Implemented major upgrade
of the library computer system. Defined documentation standards and workflows.
Collected, analyzed, and compiled research data.
Dialog Corporation, Mountain
View , CA
Quality
Assurance / Content Analyst
Designed
and maintained biomedical, pharmaceutical, science, and technology databases. Managed
projects. Collected and analyzed user requirements to support databases design.
Performed functionality testing of databases and content analysis of the data.
Analyzed problems and managed problem reports. Created and maintained user
documentation on databases. Worked with different thesauruses, classifications,
and hierarchies. Wrote documents for online search assistance, for testing
databases, test plans, testing documentation, and procedures.
Ø Significant Achievements: Improved quality of databases, major
documentation, and online databases hierarchy. Streamlined problem management
system. Defined documentation standards.
Ampex Corporation, Redwood City, CA
1996-1998
Library Administrator
Managed the technical
library and handled all aspects of library work. Supported electronic
engineers, patent attorneys, business, and marketing groups in all their
library and information needs. Implemented the full automation of the library
including web presence.
Trained patrons in the use of library and information resources.
Ø Significant Achievements: Built the library from the ground up.
Implemented the full automation of the library including web presence.
Praxair, Inc., San Carlos, CA
1994-1996
Document Control Manager
Implemented and maintained document control system and documentation
requirements, participated in internal and external quality audits, created and
managed a database. Created documentation workflow. Categorized documents.
Produced documents and procedures for documentation storage and control,
classification, and QA techniques. Defined documentation standards. Managed the
flow of technical information and documentation. Provided information research.
Provided users training.
Ø Significant Achievements: Reorganized the entire system of document
control, created an extensive database of documents. Developed documentation
standards.
Education
Master’s in Library Science
(MLS), emphasis on scientific and technical libraries and information services
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