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Lucy Jackson 

lucyjackson@yahoo.com

614-596-9876

Systems Engineer

Technical Skills

·         HP, Dell, and IBM Intel Platform Server hardware and tool sets.  SUN SPAEC, Ultra, Fire, and others.

·         Microsoft Operating Systems including Windows NT 4.0 though Windows 2008 Server R2 Enterprise.

·         Client Operating Systems including all recent and non-recent Microsoft releases, Xenapp 5, Citrix 3 through 4.

·         Large business applications usage including Lotus Notes, Exchange, Remedy, Visio, Office Suite, and others.

·         Virtual Machine using VMWare Vsphere. 

·         Web including Apache and IIS.

·         UNIX including SUN Solaris 7 and 8.  Linux Mint, Ubuntu, RedHat, and Slackware plus others.

·         Architecture, design. Sizing, through Implementation for various IT projects.

·         Monitoring software such as Net Xray, Insight Manager, Dell Management Console, and others.

·         Security practices, Intrusion detection, SOX Measures, Infragurd membership.

Professional Experience

JP Morgan Chase – Implementation Engineer

Columbus, OH

2010-2011

·         Windows Server Platform project focal point for corporate deployments including 3^rd party applications. IIS, SQL, Oracle, Citrix, and various systems architecture.

·         Partner with other lines of business as project interface between Infrastructure and application groups, Business Units, and Vendors.

·         Maintain Platform standards and enforcement of various measures such as introduction of new software and hardware into environment and security.

·         Enforcement of security OS Best Practices and maintaining corporate standards. 

American Electric Power – Systems Engineer

Columbus, OH

2001-2010

• Engineering Team Lead.  Maintain technical vendor relationships, server hardware standards, OS and server software evaluation and deployments.
• Working on a team maintaining thousands of Intel and AMD production servers for a Fortune 500 Utility company.  VMWare, Windows 2000, 2003, and NT.  Dell and HP.
• Build, monitor, troubleshoot, administer, and repair servers as needed.  3rd tier support for server related issues in the network including local data center and remote locations.
• Operational project focal point and platform technical expert for Enterprise projects.  Requirements gatherings, cost quotes, ordering, and managing turn up processes through deployment.
• Citrix Xenapp 5 administration and support.
• Designed and maintain groups BCP procedure.
• 2 Years Systems Administration experience with SUN Solaris UNIX.

UUNET Technologies, Inc. - LAN/WAN Engineer

Columbus, OH

2000-2001

·         Sole Systems Administrator responsible for Infrastructure for a development team hosting in-house web applications used by local and international end users. NT, Windows 2000, and Solaris.

·         Implemented or re-engineered disaster recovery and data restoration policies.  Automated Backup’s and created replication of mission critical machines enabling potential for fast recovery from server failure.

·         Implemented network and server monitoring tools.  Net X-Ray and What’s Up server and network monitoring.

·         Implemented security “best practices” including domain policies, Certificates, SSL and auditing.

City of Columbus, Ohio Division of Water. - Data Communication Specialist

Columbus, OH

1999-2000

·         Worked on a design and Implementation team that migrated a Banyan Vines network to NT from ground up:  E-Mail, file shares, printers, application resources, permissions, and disaster recovery. 

·         Maintained Domain administration of the completed Network.  Established a backup policy for all file and print servers.  Implemented Virus protection enterprise wide. Developed standards for desktop software and system policies.

·         Completed an Y2K project including desktop and server compliance updates.  Applied service packs, BIOS flashes, Firmware upgrades, and application scanning software.

 

The Columbus Dispatch – Mainframe Computer Operator

Columbus, OH

1989-1999

·         Responsible for maintaining 55 multi platform Server and Mainframe computer systems such as IBM, SUN, Digital VAX, PDP11, and Compaq. Repair of electronic devices and computer systems.  PC systems diagnosis, mechanical, software, and electronic troubleshooting. 

·         Installation of Server and Network hardware along with client side setup and configuration.

·         Back up and restoration functions and data archiving.

Leadership

·         Former Team leadership for an Windows Platform Team.

·         Project Management

Education

Many courses related to IT along with Certifications.

·         Microsoft Windows 2000 Server (MCP)

·         Microsoft Certified Systems Engineer (MCSE)

·         Cisco Certified Network Associate (CCNA 2.0)

·         SUN Certified Systems Administrator (SCSA)

·         A+ Certified Service Technician (A+)

·         Citrix Metaframe Presentation Server 3.0,  4.0, and 4.5

·         Microsoft Security Guidance training I and II

·         Xenapp 5.0

·         Hondros Collage of Real Estate studies.  Licensed Real Estate Agent in State of Ohio

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