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ABHA HILL
309 Symington Circle · Louisville, Kentucky 4011
(502) 619-9001 · abha@bellsouth.net

  • Department of Defense Security Clearance
  • Security+ Certified


NETWORK ENGINEER

Dynamic change agent with over 25 years experience translating business needs into efficient technical solutions that create value and contribute to efficient, reliable operations. Major strengths in meeting with internal and external clients to outline project needs, and follow up to plan and deliver IT solutions. Significant experience maximizing available resources, optimizing existing platforms, and transitioning hardware and software systems. Collaborate with cross-functional teams to enhance business functioning through IT networks. Exceed expectations in rapid adaptation and problem resolution, creating competitive advantage across industries.


TCP/IP · EIGRP · OSPF · BGP · IPSEC · RIP · HSRP · Ethernet · WCCP · Remote Site Support
Network Engineer · Varied Platform/Server Experience · Software Configuration/Installation
End-User Support · Communicate Technical Issues Easily to Non-Technical Staff · WAN/LAN
Dynamic Team Building/Leadership · Problem Analysis & Rapid Resolution · Complex Initiatives
 Full Life-Cycle Project Management · Customer Support · Strategic Planning & Needs Analysis
Translate Business Requirements into Technical Applications · System Migration/Availability
Network/System Design, Build, & Maintenance · Policy/Procedure Formulation · TCPDump analysis


PROFESSIONAL EXPERIENCE

Toyota Motor Manufacturing of North America · 2010-Present
Provide Tier IV support for all North American engineering, manufacturing, and office campuses.  These locations consist of 11 assembly plants, connections to hundreds of supplier facilities, 18 office/research campuses, and other sister companies both domestic and international.

Senior Network Engineer 
·         Provide Tier IV LAN/WAN support for all North American engineering, research, and manufacturing infrastructure which consists of over 100K nodes.
·         Developed scripts that poll data center switches via SNMP producing a snapshot of what is connected to every switch port for disaster recovery purposes.
·         Converted Polycom ISDN video conference units to video over IP reducing ISDN operating costs.
·         Support 80+ Polycom video conference units using two Polycom CMA 5000 gatekeepers and two RMX 2000 video conference bridges.
·         Work remotely with local site support and users to diagnose and correct network based trouble tickets and adhoc requests.
·         Upgraded all mission critical manufacturing LAN network hardware with minimal service interruption.
·         Provided operating cost reduction by using a Polycom RMX 2000 to act as an IP to ISDN gateway allowing the removal of a dedicated Avaya PBX eliminating its maintenance costs.  In addition to the PBX, all remotely terminated video conference ISDN circuits were decommissioned resulting in substantial monthly savings.


BOOZ ALLEN HAMILTON, Fort Knox, Kentucky · 2010-2010
Booz Allen Hamilton is a leading strategy and technology consulting firm working every day with government agencies, corporations, institutions, and not-for-profit organizations.

Senior Consultant 
·            Consolidated voice and data services from multiple locations into one central site in preparation of the US Army’s Human Resource Command Center of Excellence moving to Fort Knox.


MARSH, Louisville, Kentucky · 2000–2010
Global holding company delivering risk/insurance services and solutions employing over 13K people spanning 72+ countries.

Senior Network Engineer 
Provide Tier-III network support, monitor global network daily for potential performance problems, rapidly identifying root cause and resolving issues to maintain system availability.

·            Manage a global network containing over 3500, primarily Cisco routers and switches providing service to a 75,000+ node network.
·            Migrated existing data center seamlessly from Chicago to Louisville, including re-homing existing WAN connections to new facility.                         
·            Led mammoth project re-addressing all internal network segments at 46 cities across North America without violating any existing SLAs.
·            Shifted existing data center LANs from flat architecture to robust CDA hierarchy without service interruption.
·            Enhanced WAN network resilience expertly implementing dual hub and spoke/hub WAN topology stimulating flawless operation upon failure of primary WAN connection.
·            Devised/led North American router replacement project upgrading Cisco 2500s to 2600/3600 series routers.
·            Standardized all router, switch, and out-of-band access throughout entire enterprise, significantly reducing complexity of managing remote network segments.
·            Accelerated WAN performance skillfully migrating existing Frame Relay WAN service to an ATM to Frame Relay handoff topology.
·            Fully documented and diagrammed all North American network segments, and maintained as living documents.
·            Install and renew site certifications, create VIPs, perform load balanced pool member maintenance, and create or apply iRules as required on F5 load balancers.
·            Distinguished self as “when all else fails” support expert.


DARWIN NETWORKS, Louisville, Kentucky · 2000
Nationally based Internet Service Provider of site-to-site network connectivity.

Senior Network Engineer
Performed new service turn-ups for 3rd-party customers using national carriers including, but not limited to, AT&T, Level 3, Covad, Qwest, Verizon, Sprint, and Adelphia. Resolved problems reported via CA Unicenter ticketing system. Addressed customer questions when asked to attend pre-sales meetings.                             
·             Provided Tier-III network support.
·             Main duties included, but are not limited to, LAN/WAN Network Design, Network Device Configuration, Implementation, Documentation, and Troubleshooting.
·             Responsible for managing a network consisting of Cisco 800, 1200, 1600, 1900, 2500, 2600, 2900, 3600, 7200 series router and switches.
·             Engineered, configured, and implemented numerous network solutions containing BGP, EIGRP, IGRP, OSPF, RIP routing protocols depending on customer needs.
·             Installed, configured and lead the implementation of CiscoSecure ACS 2.4 within our network which consists of over 2000 Cisco routers and over 4000 Cisco switches.
·             Served as technical consultant for Darwin’s Pre-Sales department, as well as Customer Support and Network Operations Centers.
·             Interacted with carriers and LECs for installation and service of circuits.

LOUISVILLE GAS & ELECTRIC COMPANY, Louisville, Kentucky · 1989-2000
Public utility, employing 6000.

Senior Network Engineer
Performed varied technology functions ranging from managing 2 IBM 3090 mainframes running VM and MVS to managing 250+ corporate wide servers, and finally network management.  Analyzed network performance reports to identify potential problems and provide rapid resolution. Planned and implemented new network services.

·            Minimized downtime and transition problems during move of entire data center across town to new facility completed in its entirety within 24 hours.  
·            Established disaster recovery plan capable of consistent reliability.
·            Provided ongoing support for data networks consisting of Cisco 2500, 2600, 3600, 4500, and 7000 routers.
·            Supervised the specification, procurement, installation, and configuration of all computing and networking hardware required to complete an Oracle Financials implementation.
·            Administered Citrix Metaframe, Microsoft Windows NT, Windows Terminal Server, Exchange Server, and Proxy Server in a multi-server, multi-domain environment. This includes regular Windows NT performance monitoring and tuning on 125+ COMPAQ Proliant servers in a multi-domain, Internet connected environment.



EDUCATION

Bachelor of Science in Computer Science
University of Kentucky, Lexington, Kentucky

PROFESSIONAL CERTIFICATION

Comptia Security+

Certified Networking Engineer (CCNP) currently in the re-certification process

Cisco Certified Internetwork Expert (CCIE) written test passed

TECHNICAL SKILLS

Hardware:

IBM Mainframe platforms, Intel based PCs and Servers, Cisco routers, switches, VPN concentrators, CSSs, and ACS appliances, Visual probes, AdTran CSU/DSUs and MUXs NetOptics communications taps and aggregators, NetScout communications taps, F5 load balancers, BlueCoat PacketShaper Appliances, Aruba wireless APs, Riverbed bandwidth optimizers, Fluke Cable Analyzers and TDRs, Polycom ViewStation, HDX, VSX series, CMA, RMX

Software:

MS OS, MS Office Suite, Network General Sniffer, WireShark, NetScout nGenious, Remedy Ticketing System, CA Unicenter Ticketing System, Cisco IOS and Cat-OS, Visual Networks
e-Health, NetQOS, Cisco Traffic Director, BlueCoat PacketShaper, Spectrum One-Click, OpsWare
Lucent QIP, Catia Design and Manufacturing Suite, CADAM Computer Drafting and Design

Languages:

Basic, Visual Basic, C, Visual C, Rexx, PL/I, FORTRAN, Assembler, Pearl, Java


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