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Mia Diamond 309 Hilltop Drive, Brookhaven, PA 19001 610.416.9876 mia@rj-diamond.com
Summary
	·      More than 7 years programming and application development experience. ·      Extensive knowledge of computer networks, computer hardware, and the Internet. ·      Advanced Experience with Point of Sale systems, setup and maintenance. ·      Perform well in a team or alone. ·      Perform well under pressure and in a busy or stressful environment.
Computer skills
	Languages ·     Microsoft Visual Basic 6.0 ·     Microsoft Visual Basic .NET 2003, 2005, 2008, 2010 o   Windows Form Applications o   Crystal Reports o   Familiar with ASP.NET ·     Familiar with: C#, Java, Delphi Software ·     Database: o   Microsoft SQL Server 2000, 2005, 2008 §  Designs, Views, T-SQL, Stored Procedures, Functions, Triggers, Replication, Mirroring, Security, Maintenance §  Reporting Services §  Integration Services o   Microsoft Access 97 – 2010 §  Tables, Views, Reports, Macros ·     Platforms: o   Microsoft Windows 3.1, 95, 98, ME o   Microsoft Windows NT Workstation, 2000, XP, Vista, 7 o   Microsoft Windows NT, 2000, 2003, 2008 Server §  Active Directory, Exchange, IIS, Networking, Security, Optimization, Backup, Updates, Group Policies, Licensing o   DOS o   Familiar with Linux ·     Productivity: o   Microsoft Office 97-2010 §  Word, Excel, PowerPoint, Outlook, Access ·     Accounting Software: o   Intuit Quickbooks 2002-2010 §  Estimates, Invoicing, Inventory, A/R, Payroll, Job Management ·     Point of Sale o   Retail Pro 6.5 – 9.2 §  Version 8 Certified Technician §  Knowledge with programming software to interface with databases and OPOS devices o   StoreNext/Retalix ScanMaster 1.0-2.7 o   OLE OPOS for Windows / Programming o   MICROS 8700-9700 Hospitality System o   Digital Dining Restaurant Software o   BRData Backoffice Solutions ·     Security o   Norton AntiVirus 2002-2010 o   Symantec EndPoint Protection 2009-2011 §  Deployment §  Client/Server Management §  Security Policies
Experience
		Programmer, Software Technician, Network Administrator		2004-2010
		International Micro Systems, Inc. – Aston, PA ·     Primary responsibilities include design and development of Windows Applications. o   Create new software interfacing to SQL Databases and web services o   Maintain existing software o   Create/Maintain Windows software interfacing to Retail software, and SQL Databases o   Create/Maintain windows service applications ·     Developed and tested new reporting system using SQL Reporting Services. ·     Support and Upgrade existing customer databases using Stored Procedures, Triggers, and T-SQL. ·     Create custom tags, receipt layouts, and screen designs in Retail Pro. ·     Image IBM SurePOS workstations using Norton Ghost. ·     Helpdesk Support over phone and also on-site. ·     Developed and tested custom reports for Internal Resources and Clients using SQL Databases o   Crystal Reports o   SQL Reporting Services ·     Setup and Configure workstations and servers for use in Retail and Food & Beverage environment. ·     Software testing ·     Website Administrator ·     Network Administrator ·     SQL Database Administrator
		Asst. Store Manager, Asst. Scan Coordinator, Customer Service	1997-2010
		Dutton Mill Shop-N-Bag – Aston, PA ·     Supervised all employee to ensure proper duties and procedures were fulfilled. ·     Ensure entire store was kept clean and organized. ·     Ensure items were fully stocked on shelves accordingly. ·     Look for expired products and pull off shelf. ·     Ensure endcap displays were fully stocked and kept organized. ·     Handle all customer relations and complaints. ·     Handle nightly store deposits. ·     Balance cash drawers. ·     Responsible for marketing/promotional media both in store and on POS system ·     Developed custom signs, tags, forms, flyers and store figure sheets. ·     Network Administrator ·     Point of Sale Administrator
		Waiter, Website Administrator	2000-2003
		O’Flagherty’s Restaurant and Bar – Media, PA ·     Provided guests with food, drinks, and other requests. ·     Oversee operations to ensure guests were satisfied. ·     Developed, tested, and maintained Restaurant website. o   Developed custom content management system for owner to update menus o   Developed MySQL database for data storage ·     Oversee internal network and support issues
Education
		Pennsylvania Institute of Technology	2001-2004
		Media, PA ·     Associates Degree, Software Engineering / Information Technology
		Cardinal O’Hara High School	1996-2000
		Springfield, PA ·     Diploma, General Studies

FREELANCE PROJECTS
Computer Support Technician
Various Locations ·     Install and Maintain Wired and Wireless networks. ·     System Backup. ·     Remove virus infections from computers. ·     Troubleshoot hardware, software, and network issues. ·     Develop, test, install, and maintain software to clients needs. ·
Software Developer
Self ·     Review and Plan software per clients needs. ·     Database Design and Programming with use of SQL Server. ·     Application Design and Coding per client specifications ·     Write Software Documentation. ·     Test, Install, and Maintain software.

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