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Alyssa Kanz

11 East Forsyth Street #309

Jacksonville, FL  64001

850.694.9876

aiyssa.Kanz@gmail.com

Executive Summary of Skills &Experience                        

™  Proven leader in military, government, and private sector consultative services

™  Highly analytical and able to quickly grasp complex situations

™  Problem-solver, facilitator, team builder

™  Successful at implementing changes that increase operational effectiveness and profitability

™  Excellent communication skills through all mediums, at all constituent levels

™  Certified by the Project Management Institute as a Project Management Professional (PMP)

™  Procurement lifecycle, Statements of Work, Competitive Solicitation Instruments, Contract Management

Project Manager, Construction & Engineering Services, (07/11 – Present)

Construction & Engineering Services Consultants, Inc., Jacksonville, FL

™  Assistant Audit Planner for U.S. Department of Energy Efficiency Community Block Grant

™  Project involved energy efficiency audit of 38 buildings for City of Jacksonville

™  Gathered annual energy data for all buildings; scheduled team site visits

Project Manager, e-Commerce Technology, (02/11 – 06/11)

Meridian Technologies, Jacksonville, FL

™  Managed virtual (global) teams in end-to-end e-Commerce software development for major banking institution

™  Project involved migration of Consumer and Small Business Online Banking customers to new platform

IT Service Manager / Change Manager(11/09 – 02/11)

Florida Department of Financial Services, Division of Information Systems, I.T. Service Management Office

™  Director, IT Service Management Office

™  Lead the development and implementation of best practice processes in IT Service Management based on ITIL V3 for organization with approximately 3,000 customers/users

™  Change Manager, responsible for authorizing all changes to the production environment

™  Developed and conducted business process improvement trainingfor the organization

™  Facilitated the development of Division Strategic Plan

™  Analyzed performance and program data and make recommendations for improvement

™  Developed policies and procedures

™  Provided guidance to internal and vendor resources to ensure alignment of projects with business objectives

™  Developed RFQ’s and RFP’s for competitive solicitation

Project Management Consultant (10/08 – 11/09)

Florida Department of Financial Services, Office of the Chief of Staff, Office of Strategic Planning

™  Project Manager of ITIL Best Practice Project

™  Developed RFQ’s and RFP’s for competitive solicitation

™  Conductedand managedenterprise-wide business analyses and business process improvement and reengineering initiatives

™  Developed and conducted business process improvement training

™  Conductedextensive research and analysis

™  Assisted with development and implementation of best practices, Policy and Program Development

Project Management Consultant (01/07 – 10/08)

Florida Department of Financial Services, Division of Information Systems, Project Management Office

™  Project Manager of ITIL Best Practice Project; developed and implemented IT Service Management processes; identified KPI’s; created reporting instruments

™  Developed RFQ’s and RFP’s for competitive solicitation

™  Conductedand managedbusiness analyses and business process improvement initiatives

™  Conductedextensive research and analysison best practices, Long Range Program Plans, performance and program data

™  Assisted withdevelopment and implementation of best practices, policies and procedures

Operations Analyst / Contract Manager (12/05 – 01/07)

Florida Department of Health, Division of Medical Quality Assurance, Testing Services Unit

™  Certified Contract Manager.  Managed competitive solicitation processes and procurement

™  Examination Administrator for professional licensure examinations

™  Identified and procured sites, materials, supplies, and personnel for examinations

™  Maintained overall supervision of examination site and personnel

™  Responsible for the security, integrity, validity, and reliability of examinations

™  Security Program Administrator of two-tier vault system containing confidential materials

™  Edited and published programmatic materials for the public and for training of site staff

™  Analyzed and assisted with development of best practices, policies, and procedures while assuring compliance with Florida Statutes and Administrative Code

 

Principal(12/94 – Present)

VonKanz Enterprises, Tallahassee, Florida

™  Provide operations & management consultative services to various start-up companies

™  Provide strategic marketing consultative services through subsidiary, OnPoint Marketing

Marketing Director / Assistant General Manager(11/01 – 11-02)

Sableux Salon & Spa, Crestview Hills, Kentucky

™  Director of Marketing

™  Assistant General Manager of Operations and Human Resource for 75 employees

™  IT Director

™  Developed brand identity, marketing collateral and procured media resources

™  Managed spa staff development and continuing education programs

™  Lead and directed IT Infrastructure upgrade, website development and software upgrade

™  Increased sales 17% (over previous year’s 25% growth) in a post 9/11 market

Manager  (01/01 – 11/01)

Mt. Adam’s Pavilion, Cincinnati, Ohio

™  Hired and trained staff at high-volume food & beverage establishment

™  Managed inventory and orders

™  Managed entire food & beverage operation on select shifts

™  Increased revenues through technology and operational improvements

Account Executive   (04/99 – 12/00)

Interface Flooring Systems, Cincinnati, Ohio

™  Consultative sales representative of Fortune 100 Company to Architectural & Design firms in southern Ohio and Northern Kentucky

™  Developed forecasts and managed a $2 million budget and expense account

™  Managed projects from design to implementation

Project Manager / Operations & Management Consultant / Strategic Marketing (08/98 - 04/99)

Reed Marketing Group, Atlanta, Georgia

™  Implemented Constituent Relationship Management system for a Strategic Marketing consulting firm

™  Assisted with research, proposal development presentations, and account management

Project Manager / Operations & Management Consultant (02/96 - 08/98)

USC Consulting Group, Chicago, Illinois

™  Managed project teams throughout life-cycle of client engagements

™  Analyzed client operations utilizing LEAN, Six Sigma, J.I.T., C.F.M., Kaizen, and proprietary systems

™  Conducted Value-Added / Non-Value Added analyses

™  Re-engineered business processes

™  Implemented improvements, management operating systems and Continuous Improvement Programs

™  Implemented and conducted Audit Programs

™  Delivered tangible, measurable and traceable R.O.I. to client companies

™  Developed and conducted training for all client constituent levels

™  Clients included Fortune 1000 companies and the world’s largest privately held corporation

General Manager(10/91 - 03/95)

Wensouth Corporation, Tallahassee, Florida

™  General Manager of restaurant with annual sales of over $1 million

™  Responsible for successful turn-around of two under-performing stores

™  Developed and executed budgets, forecasts and all financial reports

™  Responsible for all Human Resource activities for staff that ranged from 40-65 people

Field Training Officer / Police Officer (12/86-10/90)     

Tallahassee Police Department, Tallahassee, Florida

Correctional Officer (10/85 - 09/86)

Leon County Sheriff's Department, Tallahassee, Florida

Correctional Officer(03/85 - 10/85)

River Junction Correctional Institution, Chattahoochee, Florida

Sergeant / Investigator(04/84 - 03/85)     

Southeast Security and Investigations, Tallahassee, Florida

Military Experience

U.S. Army National Guard (11/82 - 11/93)

Infantry Platoon Leader; Distinguished Graduate of US Army Aviation Training (1988); Special Operations Aviation Section Leader; Aviation Company Commander, Aviator.  Attained the rank of Captain.       

United States Marine Corps (04/82 - 11/82)          

Graduate, United States Marine Corps Boot Camp, Parris Island, South Carolina.

Distinguished Graduate, Advanced Specialty Training, Camp Lejeune, North Carolina.  Attained the rank of Private First Class.

Education

Bachelor of Science, Aeronautical Science &Judicial Administration(Business Minor)

Liberty University, Lynchburg, VA.  September 1994.

Graduate studies in project management with George Washington University. Additional Graduate studies in Leadership, Strategic Planning, Project Management, Public Speaking, Conflict Resolution, Facilitative Leadership, Continuous Process Improvement, Quality Programs, ITIL Manager.

Achievements

™  11 years Honorable military service in U.S. Marine Corps & U.S. Army

™  15 + years project management experience

™  Distinguished Graduate, U.S.M.C. advanced training (1982)

™  Distinguished Graduate, U.S. Army Aviation Center Flight Training (1988)

™  Attained rank of Captain, U.S. Army (1990)

™  Successful Commander of Aviation Company and Detachment (1991-1993)

™  Dean’s list, Liberty University

™  PMI Certified Project Management Professional (PMP)

™  State of Florida Contract Manager

™  Inducted as a “CFO Fellow,”Florida Department of Financial Services Leadership Excellence Program (CFO Alex Sink) 2009-2010

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