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Focus of Interest:
Telecommunications Industry
PROFILE
Exceptionally
detailed, well-organized and performance driven professional with demonstrated
success in managing multiple complex projects that include Wireless, DS1, DS3
and higher. Extensive communications background with organizational hierarchy
while performing project investigations and escalations. Highly regarded people
person and team player with strong analytical and creative problem solving
skills allows me to be motivated and self-driven with the aptitude to
effectively handle and complete multiple tasks under extreme pressure.
KEY STRENGTHS
§ Project
Leadership
§ Database
Management
§ Process
Improvement and Optimization
§ Inventory
Control
§ Accounting
and Bookkeeping Functions
§ Problem
Identification and Resolution
§ Blueprint
Reading
§ Relationship
Management
§ Teambuilding
and Staff Leadership
CAREER OVERVIEW
Fairpoint
Communications §
Rutland, VT
Administrative Assistant,
High Capacity Engineering Feb
2009- Present
Accurately
process pending service orders and encode entities that require facilities into
telecom database. Facilitate broadband orders for various types of service for
both cable and fiber. Provide technical guidance to service technicians which require
Metasolv data. Handle the ordering and maintenance of CLLI codes for all
service orders in Vermont.
Verizon
§
Rutland, VT
Project Manager, High Capacity Engineering VT/NH Jul
2005-Feb 2009
Provided
strategic leadership and direction to key departments across multiple disciplines
working with complex projects that include; Wireless, DS1, DS3 up to OC48.
Determined corporate objectives to capture and resolve process breakdowns while
meeting / exceeding financial and strategic goals. Developed and maintained
productive working relationships with staff, customers and vendors. Communication
throughout the organizational hierarchy was done through investigations and
escalations processes. My daily goal was to defined projects amid changing
priorities in order to deliver high-level customer satisfaction. Coached and
mentored new project managers.
§ Successfully
managed multiple complex projects, which include wireless, DS1, DS33, OC3 and
higher
§ Completed
94 engineering work orders in New Hampshire (North and South), and gained 96%
on-time completion
§ Instrumental
for the overall New England customer desired due date results: DS1 NE 84% and DS3 NE 88.9%
§ Drove
New Hampshire South’s ECCD On Time YTD 2007, from 93% to 96%, while augmenting
ECCD on time for New Hampshire North from 97% to 98%
§ Generated
95% ECCD on Time Performance (2007); 97% overall Rid-1; and 99% RID-1 in NH
North and South for September
§ Administered
NH North with 97% on time completion with a total of 108 requests from July
2007 through October 2007, and NH South with 92% on time completion with a
total of 94 requests
§ Tested
and evaluated new Project Management database prior to initial deployment in
offices based in New England
Administrative Assistant Jul
1997-Jul 2007
Departments: Directory Assistance,
Outside Plant and High Capacity Engineering, Construction and Central Office
Dispatch
Reviewed
and interpreted trouble tickets to effectively disseminate central office
technician. Administered timesheets and schedules to coordinate functions of
central office and outside plant technicians. Accurately processed service
orders as well as handled the collection, checking and recompilation of
information to effectively work on revisions and modifications of all jobs.
§ Regularly
updated and maintained files to ensure conformance with corporate governance
§ Handled
customer call backs to ensure that all escalated issues were resolved
§ Strategically
aligned corporate objectives in conformance with central office goals
§ Evaluated
and interpreted a variety of engineering prints for accurate company records as
well as engineering design plans to price quotes for construction department
§ Performed
and completed jobs for final reconciliation to align vital records with legal
compliance standards
§ Facilitated
cable and pole inventory for inventory control measures and standards in
multiple garages
EDUCATION
Executive
Master of Business Administration, Major in Executive Business
Colorado Technical
University, Denver, CO (2008) | GPA 3.64
Bachelor
of Science in Business Administration, Major in Project Management
Colorado Technical
University, Denver, CO (2007) | GPA 3.72
Associate
of Science in Accounting
Castleton State College,
Castleton, VT (1997)
CREDENTIALS
Undergraduate Level
§ Project
Management Specialist
§ Basics
of Accounting and Finance
§ Business
in the Global Environment
§ Management
Essentials
§ Project
Planning
§ Business
Fundamentals
§ Human
Resource Development
§ Organizational
Systems Improvement
Graduate Level
§ Change
Management
§ Business
Administration
§ Business
Management
PROFESSIONAL DEVELOPMENT
§ Ecris
Design and Build
§ Ecris
Engineering Print Reading
§ Order
Drawing Technical Training outside Plant Engineering
§ Pole
Record Systems
§ Facilities
Loop Assignment
TECHNICAL EXPERTISE
§ MS
Office 2007
§ MS
Project
§ Windows
XP / 2007/ 2000
§ Lotus
§ Ecris
§ RMDS
§ WFA-DI
§ WFA-DO
§ Requestnet
§ Locquest
§ Tirks
§ PowerPoint
§ Picsnet
§ CCP
§ Oracle
§ MetaSolv
§ V-Repair
§ LMOS
§ PRS
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About Author of the Website:
Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here
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