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Experienced Administrative Assistant Resume Format in Word Free Download

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Focus of Interest: Telecommunications Industry

PROFILE

Exceptionally detailed, well-organized and performance driven professional with demonstrated success in managing multiple complex projects that include Wireless, DS1, DS3 and higher. Extensive communications background with organizational hierarchy while performing project investigations and escalations. Highly regarded people person and team player with strong analytical and creative problem solving skills allows me to be motivated and self-driven with the aptitude to effectively handle and complete multiple tasks under extreme pressure.

KEY STRENGTHS



§  Project Leadership
§  Database Management
§  Process Improvement and Optimization
§  Inventory Control
§  Accounting and Bookkeeping Functions
§  Problem Identification and Resolution
§  Blueprint Reading
§  Relationship Management
§  Teambuilding and Staff Leadership



CAREER OVERVIEW

Fairpoint Communications § Rutland, VT
Administrative Assistant, High Capacity Engineering                                                                                             Feb 2009- Present

Accurately process pending service orders and encode entities that require facilities into telecom database. Facilitate broadband orders for various types of service for both cable and fiber. Provide technical guidance to service technicians which require Metasolv data. Handle the ordering and maintenance of CLLI codes for all service orders in Vermont.

Verizon § Rutland, VT
Project Manager, High Capacity Engineering VT/NH                                                                                           Jul 2005-Feb 2009

Provided strategic leadership and direction to key departments across multiple disciplines working with complex projects that include; Wireless, DS1, DS3 up to OC48. Determined corporate objectives to capture and resolve process breakdowns while meeting / exceeding financial and strategic goals. Developed and maintained productive working relationships with staff, customers and vendors. Communication throughout the organizational hierarchy was done through investigations and escalations processes. My daily goal was to defined projects amid changing priorities in order to deliver high-level customer satisfaction. Coached and mentored new project managers.

§  Successfully managed multiple complex projects, which include wireless, DS1, DS33, OC3 and higher
§  Completed 94 engineering work orders in New Hampshire (North and South), and gained 96% on-time completion
§  Instrumental for the overall New England customer desired due date results:  DS1 NE 84% and DS3 NE 88.9%      
§  Drove New Hampshire South’s ECCD On Time YTD 2007, from 93% to 96%, while augmenting ECCD on time for New Hampshire North from 97% to 98%
§  Generated 95% ECCD on Time Performance (2007); 97% overall Rid-1; and 99% RID-1 in NH North and South for September
§  Administered NH North with 97% on time completion with a total of 108 requests from July 2007 through October 2007, and NH South with 92% on time completion with a total of 94 requests
§  Tested and evaluated new Project Management database prior to initial deployment in offices based in New England


Administrative Assistant                                                                                                                                                     Jul 1997-Jul 2007
Departments: Directory Assistance, Outside Plant and High Capacity Engineering, Construction and Central Office Dispatch

Reviewed and interpreted trouble tickets to effectively disseminate central office technician. Administered timesheets and schedules to coordinate functions of central office and outside plant technicians. Accurately processed service orders as well as handled the collection, checking and recompilation of information to effectively work on revisions and modifications of all jobs.

§  Regularly updated and maintained files to ensure conformance with corporate governance
§  Handled customer call backs to ensure that all escalated issues were resolved
§  Strategically aligned corporate objectives in conformance with central office goals
§  Evaluated and interpreted a variety of engineering prints for accurate company records as well as engineering design plans to price quotes for construction department
§  Performed and completed jobs for final reconciliation to align vital records with legal compliance standards
§  Facilitated cable and pole inventory for inventory control measures and standards in multiple garages

EDUCATION

Executive Master of Business Administration, Major in Executive Business
Colorado Technical University, Denver, CO (2008) | GPA 3.64

Bachelor of Science in Business Administration, Major in Project Management
Colorado Technical University, Denver, CO (2007) | GPA 3.72

Associate of Science in Accounting
Castleton State College, Castleton, VT (1997)

CREDENTIALS

Undergraduate Level



§  Project Management Specialist            
§  Basics of Accounting and Finance       
§  Business in the Global Environment    
§  Management Essentials                         
§  Project Planning
§  Business Fundamentals
§  Human Resource Development
§  Organizational Systems Improvement



Graduate Level



§  Change Management
§  Business Administration
§  Business Management



PROFESSIONAL DEVELOPMENT



§  Ecris Design and Build
§  Ecris Engineering Print Reading
§  Order Drawing Technical Training outside Plant Engineering
§  Pole Record Systems
§  Facilities Loop Assignment



TECHNICAL EXPERTISE



§  MS Office 2007
§  MS Project
§  Windows XP / 2007/ 2000
§  Lotus
§  Ecris
§  RMDS
§  WFA-DI
§  WFA-DO
§  Requestnet
§  Locquest
§  Tirks            
§  PowerPoint
§   Picsnet
§  CCP
§  Oracle
§  MetaSolv
§  V-Repair
§  LMOS


§  PRS



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