- Responsible for insurance and collections team daily reports.
Prepared daily insurance inventory reports by age of accounts and date of
placement. Have strong concentration on appeals and aged inventory.
- Responsible for call management system (CMS) for making
outbound/Inbound calls.
- Resource for 16 Insurance reps did follow with many insurance
companies for timely payment of claims.
- Wrote process for billing claims on various hospital systems.
- Monitored daily statistics of rep collections and accounts worked
per day and rep follow up with patients for payments & issues.
- Ran daily cash reports and responsible for (5) quality call
reviews for representatives each month. Reviewed trends with coding and
payments.
- Contacted Insurance carriers and resolved various
payment issues to include mass payment settlements while locating trends
through account inventory management within established guidelines.
- Assisted with development, maintenance and
monitoring of processes to promote the timely identification and assessment
of high risk accounts and collections. Proactively addressed new billing and
follow up concerns as needed.
- Evaluated and reported billing errors,
contractual inaccuracies and opportunities for increased revenue. Fostered
team growth through development of processes to identify problems.
Promoted to Self pay Analyst from a specialist.
- Worked closely with Client managers to identify
and resolve negative A/R trends by accurately using Hospital systems to
help prepare and separate problem accounts using excel spreadsheets for
high and low dollar accounts.
- Provided exceptional customer service in the operational
department by effectively accepting and responding to customer service
calls and inquires regarding network providers.
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