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SOFIA
HARBST
P.O. Box 309 ~ Mill Creek, Washington
98001
(206) 619-8965 sofiaharbst@gmail.com
Strategic
Alliances ~ Program Management ~ Process Improvement
Solid technical background
combined with exceptional leadership skills and extensive expertise in system
development life cycles, project proposals and negotiations, progress tracking,
cost analysis and quality assurance.
Solid track record of success in leading numerous IT initiatives from
inception and design to implementation and roll-out. Swiftly comprehends the “big picture” and
implements the boldest of organizational visions. Core competencies include:
¨ Customer Management ¨ Superb Presentation Skills ¨ Sets Performance Standards
¨ Service Offerings ¨ Risk Assessment/Mitigation ¨ Superb Negotiator
¨ International Experience ¨ Capital Budget Management ¨ Excellent “People” Skills
PROFESSIONAL EXPERIENCE
EXPEDIA, Inc. - Bellevue, Washington 2011
– Present
Sr. UAT Manager – Global
Customer Operations (7 Month Contract)
·
Responsible
for coordinating application testing with offshore call centers in 5 countries.
·
Responsible
for reviewing QA plans and test cases with broader project team for a variety
of applications including ICRS, NICE and custom software, intranet Web sites
and SQL based back-end applications.
·
Developed
and reviewed test data requirements.
·
Reported
test execution and defect metrics for projects.
·
Worked
closely with program managers, developers, and Operations to ensure final
delivery met requirements.
·
Contributed
to continuing process improvement of quality assurance standards and
procedures.
CIBER, Inc. - Kirkland, Washington 2010
– 2011
Service Delivery Manager,
T-Mobile (4 Month Contract)
·
Responsible
for a 50-member onshore and 40-member offshore QA team ensuring the overall
quality of software delivered to a global wireless carrier.
·
Managed
work to established Service Level Agreements.
·
Report
monthly on SLA achievement, areas for improvements, and other issues as
appropriate
·
Anticipated
program release problems and implemented corrective action to resolve and
achieve commitments.
·
Managed
the planning and execution of testing efforts, including all associated
resources to meet committed delivery dates.
·
Coordinated
with project managers to develop project schedules and resource allocation
models for QA related projects and other activities such as software
deployment, customer integration, and professional services validation.
SOFIA HARBST Page Two
PROFESSIONAL EXPERIENCE
(continued)
NUANCE COMMUNICATIONS, Inc. - Bellevue, Washington 2009
– 2010
Sr. Manager – Quality
Assurance, Professional Services
·
Managed
a 14-member QA team ensuring the overall quality of software delivered to
several global wireless carriers.
·
Implemented
QA processes and quality gates into a start-up company that did not know how to
achieve these goals.
·
Managed the achievements of established performance goals, conduct
performance appraisal reviews; and document performance of the QA Team
·
Developed test plans that ensure critical thinking is done and
articulated prior to each project to ensure that the product meets requirements
and specifications once it completes the quality cycle
·
Collaborated
with Software Development and Project Management to develop/fine-tune test
requirements and plans to ensure thorough QA coverage for each project.
·
Supported
client UAT planning, test execution and support .
·
Implemented requirements based testing using HP Quality Center as
the tool to track testing progress and test coverage analysis.
AMDOCS INTERACTIVE (QPASS) - Seattle, Washington 2008
– 2009
Software QE Manager – Professionals Services
·
Managed
a 12-member onshore and 11-member offshore QA teams in ensuring the overall
quality of software delivered to major mobile clients.
·
Managed
multiple QA projects for all wireless carrier customers.
·
Define
QA policies, tools and methodologies for testing hosted software
applications.
·
Streamline operations and improve productivity through effective
reporting, prioritization and customer communications.
·
Planned and supported UAT efforts prior to production launches by
collaborating with end users.
·
Manage
issues facing a high-growth business with large Fortune 50 customers.
·
Chartered
with providing a unique, highly customized, high quality and highly available
service to multiple major wireless carriers.
SOLUTIONSIQ - Redmond, Washington 2005
– 2007
Quality Assurance Practice
Manager / Managed Services Delivery Manager
·
Directed
and Planned QA policies, programs and initiatives for a $50M company.
·
Responsible
for revenues of $5M+ generated by Development and QA Managed Services accounts,
which consisted of 35+ direct reports.
·
Actively
engaged account executives and built partner relationships that accelerated
practice growth by 40% in eight months.
·
Responsible
for management of unit testing, systems testing, automation testing and UAT for
clients adhering to SLA.
·
Generated
Managed Practice offerings and teamed with Sales to win critical new business
opportunities.
·
Completed
all projects on-time and on-budget while consistently exceeding client
expectations.
·
Defined
and implemented QA processes in an Agile development environment.
·
Implemented
training plans and quarterly reviews to address retention issues with
consultants.
SOFIA HARBST Page Three
PROFESSIONAL EXPERIENCE
(continued)
SHADOWHAWK CONSULTING - Seattle, Washington 2004
– 2005
Quality Assurance Director
·
Defined
and implemented IT QA practices and procedures for a $30M organization.
·
Monitored
and managed QA of production clients for two international wireless carriers.
·
Built
and “owned” international executive relationships for QA delivery issues.
·
Directed
testing for multiple software application releases using JAVA, Symbian and
WAP.
·
Managed
daily testing while making appropriate and timely reports to senior management.
·
Developed
and managed the QA integration plan in support of UAT for international
wireless carriers and OEMs.
AMERICA ONLINE, AOL WIRELESS - Seattle, Washington 2001
– 2003
QA Manager
·
Managed
U.S./International Instant Messaging-to-Short Message Service (IM2SMS) and
Instant Message Forwarding (IMF) teams using desktop-to-wireless devices.
·
Supervised
multiple product groups located in five cities and three countries that were
integrating their products with IM2SMS and IMF.
·
Responsible
for developing and implementing the integration test plans and UAT plans;
reviewed all test plans, technical requirements, test cases and integration
test environment architectures.
·
Lead
an Instant Messaging QA team of seven that supported four instant messaging
products using JAVA, WAP, SMS and Embedded SDK.
·
Implemented
QA processes; ensured appropriate resource management and drove project
scheduling to make a seamless delivery of releases from development to QA.
·
Closely
collaborated with project management and developers to devise best possible
practices processes for the product development life cycle.
·
Authored
and implemented reporting standards to assist program management in making
informed decisions on a product’s quality.
EDUCATION & CERTIFICATIONS
AGILE CONSULTING
GROUP, Redmond, Washington
Certified Scrum Master (CSM)
ELECTRONIC DATA
SYSTEMS, Plano, Texas
Systems Engineer Development
Program
U.S. ARMY COMPUTER
SCIENCE SCHOOL, Fort Gordon, Georgia
Software Analyst Course
WASHINGTON STATE
UNIVERSITY, Pullman, Washington
Bachelor of Arts, Social
Sciences
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