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Avery Corley

corleyavery@charter.net

 mobile - 205-541-9876

                                               

Satellites Unlimited, Inc (RSP for Dish Network)                                              November 2009 to March 2012

Safety Manager – June 2011 to March 2012

·         Lead company effort to reduce combined auto and injury incident rate resulting in a 27.1% improvement in Safety for 2011 compared to 2010, and a 35.7% reduction of incidents for the workers compensation calendar year by creating buy in from all levels of company employees and making the personal connection of how Safety impacts all employees.

·         Compiled, analyzed, interpreted previous incident data to forecast and prepare for continued improvement for organizational safety while working alongside with workers compensation carrier to identify opportunities of improvement in safety and working to assist in the proper and timely closing of workers compensation claims.

·         Created and delivered safety documentation including identifying potential job hazard analysis, facility audit, vehicle inspections, job site inspection, and quarterly deliverables while maintaining a weekly scorecard to track safety buy in and ensure complete focus on safety.

Business Analyst / Project Manager – November 2009 to June 2011

• Planned and implemented new centralized operation team for Satellites Unlimited that combined a portion of field operations customer service representatives, call center agents and supervisors, routing, and field operations management to create a universal support group for the company leading to continued savings in both field operations and call center operations.
• Created and developed internal methods and procedures for entire Satellites Unlimited Operations including train the trainer sessions for the launch of new customer enhancing software by Dish Network. 
• Reviewed entire operation of Satellites Unlimited call center, from call center agent / representative to the center manager, completed side by side operations at each level, conducted detailed data analysis including call volume and metrics, and implemented changes to the operations that included quarterly scheduling, reduced business hours, exceeded both internal and external customer service metrics, and ultimately reduced head count totaling nearly one million in annual savings.

Regions Financial                                August 1998 to May 1999 / December 2008 to November 2009

Financial Analyst, Treasury Management – December 2008 to November 2009

• Identified and corrected revenue leakage based on detailed account analysis.  Created and maintained monthly, quarterly, and ad hoc reports that were used to measure results and forecast future workload.
• Developed user specific mainframe macro’s to add, remove, or extract data as necessary by user specific work groups that led to substantial time and cost savings for completing projects,  and utilized macros for increased efficiency and accuracy for daily operations.

Assistant Manager, Hoover Branch – August 1998 to May 1999

• Provided sales and services of bank products while playing a critical role for the branch to achieve its sales goal including making recommendations of licensed bank products and services to new and existing customers.

AT&T / BellSouth                                                                                                      May 1999 to May 2008

Senior Financial Analyst - January 2006 to May 2008

• Prepared and thoroughly reviewed monthly, quarterly, and annual reports for Credit and Collections organization which included detailed analysis of performance metrics, annual budget reporting and variance investigation.

·         Systematically decreased report time preparation by creating a program that mechanized the interface between internal company database (Net Manage System) and EXCEL. This program substantially increased personal efficiency and led to a cost savings of $750,000 annually.

·         Prepared and analyzed monthly / annual scorecard for the Credit and Collections group, and also provided ad hoc reporting for coaches, center managers, and director of workgroup by data mining and extraction through SQL.

Senior Vendor Manager - March 2004 to January 2006

·         Implemented successful outsource effort of internal call center work and responsibilities to both domestic and international companies as a cost savings effort to the Credit and Collections organization of BellSouth.

·         Ensured outsourced vendors contract compliance including billing, meeting established targets, training and customer service standards, and project management support in all aspects of partnership. 

·         Served as network support administrator for vendor related issues as they pertained to the trouble shooting of internal systems and applications.

Collections Manager - August 2003 to March 2004

• Managed collections group responsible for $260 million to $280 million in monthly billing to competitive local exchange carriers within the Credit and Collections organization while successfully decreasing DSO by six days within eight months.
• Corresponded as necessary with senior leadership including presidents and vice presidents of competitive local exchange carriers for Wholesale Services and served as third level escalation manager.
• Lead, ensured training compliance, and developed three managers, forty-two service representatives, and one support manager.

Support Manager - Wholesale Services - November 2001 to August 2003

·         Support manager responsible for creating, delivering, and maintaining training methods and procedures along with team representation within the entire BellSouth organization.

·         Managed the CRIS billing system within Wholesale organization that included direct contact with customers for order processing, billing, disputes, and collections.

·         Extracted billing dispute information using SQL; formatted, thoroughly reviewed, and reported data to VP using Microsoft Excel and Access.

Business Analyst / Project Manager - May 1999 to November 2001

·         Analyst that led several business process improvement teams across two states identifying best practice initiatives through numerous team meetings, including senior management and non management employees, with the end result leading of increased efficiency and reduced expense with the work groups.

• Project managed, including planning, developing, and implementing projects for business process improvement initiative of customer service representatives with dedicated focus on overall project success.

·         Stepped into process improvement initiative to fill and complete outside contractor’s role of mapping new process when funding was suddenly cut due to budget constraints but led teams as scheduled and met completion date.

First Family Financial Services                                                                    August 1995 to August 1998

Branch Manager

• Led staff to sell and underwrite branch products and services including personal and residential loans, ultimately growing receivables from $8 million to $12 million, and reducing 60 day and 90+ past due accounts by 29%. 
• Successfully increased and improved branch performance with insurance sales including life, property and unemployment related to the specific term of the loan to become a top performing branch across the southeast. 
• Sold “On-Spot” financial services to various retail establishments businesses through cold calling and lead generations.

Education:

Samford University, Masters of Business Administration

University of Alabama - Birmingham, Bachelor of Science - Marketing

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