Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Dear Prospective Employer:
I am
interested in joining your organization as an Administrative Assistant/Customer
Service Representative. If you are seeking an employee
that is highly motivated, detailed oriented, who understands the importance of
providing superior customer service, and who is dedicated to getting the job done
then I am the candidate you are seeking. The enclosed resume will furnish you
with information concerning my professional objectives, education and
background.
Hiring me will
provide you with over 10 years of experience in the Customer
Service/Administrative filed working for Upper Management, Executives,
Directors, Presidents, and Vice Presidents of various organizations. Currently,
I volunteer my time by serving and giving back to the community with “The
Positive Sisterhood of DC.
I am seeking a
position that will capitalize and expand my skills previously developed through
experience and education. As you will note, I have acquired skills in Microsoft
office applications, member services, customer service, and other
administrative duties. Lastly, I have excellent customer service skills,
impeccable written and oral communication skills, I am detail oriented in a
deadline driven environment.
Per your request, my salary requirement is negotiable. My previous salary was $48,000/yearly. A reference letter from my
previous supervisor is
available upon request and I am available to start immediately.
I would like to incorporate these abilities into your
organization. I would appreciate having the opportunity to discuss with you, in
person how my skills and abilities can best assist your organization. To
schedule an interview, please contact me during the day at 202-492-5235 or
email me at
Thank you in advance for your interest, attention,
consideration, and forthcoming reply.
Sincerely,
Experience:
11/11-Present (Temp) Customer Service Representative II Adecco/Carefirst,
Supervisor: Vienna,
VA
As a Customer
Service Representative, I was responsible for responded to provider’s questions
and concerns about patients benefits and claim status and act in a positive
professional manner, provided
information and support to member’s internal customers regarding
contract/benefits explanation and clarification, and identified, investigated
and communicated staff service issues. Ensured information needs and service
issues are resolved in a timely manner. Provided linkage of grievances and
facility services issues and inquires to appropriate department and acknowledge
complaints to members through computer generated correspondence. Interpreted
and acted on a variety of statistical measurements of individual and call
center performance.
4/10-Present Volunteer/Board
Member Positive
Sisterhood DC,
Supervisor: Mikaell Briscoe - 202-725-2076 Washington, DC
Positive Sisterhood, DC is an organization
that is dedicated to giving back to the community. They aid in raising
awareness to AID’s, Diabetes, The American Heart Association and many more
organizations. As a member of the Board I am responsible for promoting
community service awareness, planning, organizing and executing community
events, reaching out to the community to help others less fortunate, and
walking for the cure of various diseases that plaques our society.
5/04-4/10 Circulation
Associate Chronicle
of Higher Education,
Supervisor: Alvin Brockway - 202-466-1054 Washington,
DC
As a Circulation
Associate my responsibilities includes: responding to incoming phone calls and
e-mails from customers concerning publications and subscriptions, processing
complimentary and new and renewal subscriptions, processing publications orders
received over the internet and phone, via data entry, and using Talisma
Database, KNET software. In addition my duties included conflict management
which include resolving subscription agencies and customers billing issues,
assisting customers with navigating the Chronicle.com and Philanthropy.com
websites, processing all site licenses subscriptions for both publications, processing,
set up new account for IP address and proxy server access, request for
copyrights for all subscriptions, processing weekly circulation numbers for
subscribers database, and processing weekly FedEx Package/Couriers.
11/03-5/04 (Temp) Member Service
Representative Kaiser
Permanente,
Supervisor: 301-468-6000 Silver
Spring, MD
As a Member
Service Representative, I was responsible for responded to member’s questions
and concerns while acting as the member advocate for their service/needs/interest.
I was responsible for resolving all conflicts that arouse in positive and
professional manner, provided information and support to member’s internal and
external customers regarding contract/benefits explanation and clarification,
and identified, investigated and communicated staff service issues.
Ensured
information needs and service issues are resolved in a timely manner. Provided
linkage of grievances and facility services issues and inquires to appropriate
department and acknowledge complaints to members through computer generated
correspondence. Interpreted and acted on a variety of statistical measurements
of individual and call center performance.
10/00-07/03 Reader Relations Associate National Journal Group,
Supervisor: Michael Profit - 202-266-7333 Washington,
DC
As a Reader
Relations Associate, my duties included responding to incoming phone calls from
customers concerning publications and subscriptions, processing trials and new
and renew subscriptions, and orders for publications received over the internet
and phone, via data entry, using Eclipse Database software, resolving
subscription agencies and customers billing issues, via email, phone or
correspondence, assisting customers with navigating the NationalJournal.com website
, processing claims requests for missing issues, and track shipments via UPS
Tracking and NetTerm software. In addition I was responsible for the
manipulation of the database for extracting and updating daily reports, and
processing request for reprint and copyrights for all subscriptions.
10/96-8/00 Customer
Service Rep. /Supervisor Cingular
Wireless,
Supervisor: Charade Fletcher-Cole - 910-626-6161 Greenbelt, MD
As a Customer
Service Representative Supervisors, I Handled 80+ incoming calls on ACD line,
oversaw billing entries and issues, made various adjustments and provided
information to the customers, re-established customers accounts and diverted
them from canceling their service to any unresolved issues, responsible for
trained all new employees on the rules, regulations, and company policies.
3/96-10/96 Billing
Inquiry Representative AT&T,
Silver Spring,
MD
As a Billing
Inquiry Representative, my duties included handling 50+ incoming calls on ACD
line, adding long distance service to wire line and non-wire line telephone
service, and handled billing, adjustments and general information.
9/95-3/96 Central Supply Clerk Washington Nursing
Facility,
Washington,
DC
As a Central
Supply Clerk, my duties included ordering internal and external medical
supplies, inputting supply charges in computer system daily, and stocking and
distributing supplies to resident and staff members.
Education:
Theodore Roosevelt
H.S., Washington, DC – Graduated 1987 - Diploma
Skills:
Proficient in the complete Microsoft Suite, to
include Word, Excel, Access, Publisher, PowerPoint, Microsoft Outlook,
Internet, Word Perfect 6.1, IBM,
WANG, Burroughs, Reflections, Telegence, Clipper Ship, Net Term, Eclipse 3.4
& 4.0, and 5.0 Applications. Additional skills:
in Keyboarding, Ten-key calculator, multiple phone line systems, calculator,
member service and customer service.
Training:
I have completed
the following training modules which aided in my professional development: Time
Management, Grammar for Professionals, Adapting to Change, Stress Management,
Working through Conflict, Conflict Management Skills for Women, Interaction
Skills for Success, Communications Skills for Women, Communication &
Listening Skills, and Mistake-Free Grammar & Proofreading.
Community
Service:
§
Fight
for Diabetes “2008”
§
Christmas
in April “2002-2003, 2008”
§
Greater
DC Cares Serv-A-Thon “1997-2003”
§
Hand
on Baltimore “1997-1999”
§
Fannie
Mae ‘Help the Homeless Walkathon’ “2000-2001”
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