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Customer
Service Skills
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Nataly Herget
309 Crest Drive, Newcastle ,
CA 95001
nataly@yahoo.com
Cell: 916-300-9876
Customer Service Specialist,
Construction
Specializing in multitasking in a
high paced environment while maintaining focus on exceptional service, and
using teamwork to enhance and maximize the customer’s experience.
Key Strengths
Customer Satisfaction
Follow through Skills
Strong Interpersonal
Highly Organized
Detail Oriented
Flexible
Prioritization
Computer Skills
Troubleshooting
Industry Knowledge
Manage Multiple Tasks
|
·
Provided
Customer Service at multiple building sites in California for over 16 years.
·
Identified
and addressed customer needs.
·
Experienced
in water intrusions due to plumbing and rain leaks.
·
Repairs
in plumbing, electrical, tile, finish carpentry, drywall and painting.
·
Completed
work in a timely matter in order to provide homeowner satisfaction.
·
Supervised
contractors working in occupied homes.
·
Homeowners
walk through and made sure all repairs were completed prior to close of escrow
and homeowner move in.
·
Performed
30 day and 11 month reviews with the homeowner along with service requests.
Leadership
·
Knowing
the value of teamwork, understanding my role to enhance and complete the
customer’s experience.
·
Excellent
in training and coaching new and experienced employees on topics such as:
safety, policies, procedures, customer relations, scheduling.
Self
Management / Creative Skills
·
Finding
ways to better myself by learning from others and learning new things to make
me the best at my job.
·
Versatile
to different environments, and handling uncomfortable situations with customers
and coworkers.
Professional Experience
Customer Service Representative, Construction
·
Taylor
Morrison Homes - Folsom, CA 2002-2008
·
John
Laing Homes - Roseville , CA 2000-2002
·
Westrend
Homes - Lake Forest , CA 1989-1992
·
West
Venture Homes - Lancaster , CA 1987-1989
·
Shapell
Homes - Beverly Hill, CA 1983-1987
Other Experiences / Self-employed
·
Albertson,
Loss Prevention
1993-2000
·
Home
repairs, renovating, painting, general labor 2008-Present
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