Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Makai Brown
309 CuleokaDr
Ocean Springs, MS 39001
Cell: (601)880-9876
Education
August 2011- Current- Computer Networking Degree-
Mississippi Gulf Coast Community College, Biloxi MS, in pursuit of degree and
certification, to be complete in 2012
October 2006- May 2007 Network Infrastructure - Keesler
AFB Biloxi, MS- Completed Computer Networking Switching and Cryptographic
Systems Course with certificate
August 2004-May 2005 Meridian Community College-
Meridian, MS 39301- Completed 1 full yr, continuation of degree is in progress
August 2000-May 2004 Southeast Lauderdale High School-
Meridian, Ms 39301- Completed 4yrs, Graduated with Diploma
Experience
August 2009- Present- Geek Squad CIA/CIA Senior
(Counter Intelligence Agent) (228)354-9799 3889 Promenade Pkwy Diberville, MS
39540 Assist
customers with service/repair issues within the Standard Operating Platform
(SOP) of the Precinct Provides the initial contact with customers, checks in
product, and runs basic tests to determine product needs and service solutions.
Facilitates the complete solution of product sales, upgrades, installations and
service in the store. Is expected to
personify and uphold the Geek Squad service standards. Constant monitor of
queues management, service management, and inventory reports. Delegation of
daily tasks to subordinates. Supervision of training and performance of
department associates. Ensure compliance with Standard Operating Platform for
100% accuracy of audits. Troubleshoot and determine errors with store stocked
products for demonstration purposes. Compliance with inventory standards for
approved tools. Performs helpdesk type task such as quick troubleshooting,
password resets, printer issues,etc.
March 2009-July 2009 N.E.W(National Electronics
Warranty)-Customer Service Representative (601)553-9400-569 Pippins Rd, Meridian,
MS--Professionally handle incoming requests from customers and ensure that
issues are resolved both promptly and accurately.Delivering world class
customer service by communicating with energy and personal confidence.Technical
troubleshooting and gathering information from customers to identify root
causes of customer problems and/or dissatisfaction. Determining appropriate
courses of action to ensure the result is a win-win and documents the
interaction through contact tracking.Providing accurate product information and
serving as a knowledgeable resource for the customer.Meeting or exceeding
monthly performance objectives including call quality, attendance and
punctuality, adherence and call handle time.Balance the needs of the end user
customer while balancing the needs of the internal business requirements for
productivity and performance.
January 2008 June 2008 USAF Computer Technicain- Al
Dhfra Airbase, Untied Arab Emirates- Sustains and operates systems through
effective troubleshooting, repair, diagnostics and system performance analysis.
Reviews technical instructions, plans, and installation drawings to install
systems.Ensures compliance with technical data, instructions, and work
standards. Interprets malfunctions and prescribes corrective action. Setup and
configuration of new units applied to network. Analysis and support of purchase
order request to ensure compliance with Fraud, Waste, and Abuse
policy.Coordinates with commercial service providers and depots to conduct
tests of system components and assemblies to isolate faults. Removes, repairs,
replaces and restores systems or subsystems.Helpdesk support with password
resets, printer fixes, remote login support, router and switch troubleshooting,
small computer support.
September 2005-January 2009- USAF-Computer
Technician/DRSN Technician- (719)554-6098- 250 Vandenberg, Ste. B-011 Peterson
AFB, CO 80914-3808-- Sustains and operates systems through effective
troubleshooting, repair, diagnostics and system performance analysis. Reviews
technical instructions, plans, and installation drawings to install
systems.Ensures compliance with technical data, instructions, and work
standards. Interprets malfunctions and prescribes corrective action. Maintains,
inspects and tests assigned systems. Coordinates with commercial service
providers and depots to conduct tests of system components and assemblies to
isolate faults. Removes, repairs, replaces and restores systems or subsystems.
Isolates malfunctions using troubleshooting techniques, diagnostic software,
technical data, block diagrams, voltage and waveform measurements, and other
tests requiring specialized test equipment. Repairs computer network systems
and associated peripheral equipment. Worked with clients on daily basis to
address and fix equipment issues.
August 2004-August 2005- Applebee's Bar and Grill-
Waitress/Hostess- (601)693-4420- 106 US HWY 11 & 80 Meridian, MS 39301--
Check patrons' identification in order to ensure that they meet minimum age
requirements for consumption of alcoholic beverages. Check with customers to
ensure that they are enjoying their meals and take action to correct any
problems. Escort customers to their tables. Explain how various menu items are
prepared, describing ingredients and cooking methods. Inform customers of daily
specials. Prepare checks that itemize and total meal costs and sales taxes.
Present menus to patrons and answer questions about menu items, making
recommendations upon request. Remove dishes and glasses from tables or
counters, and take them to kitchen for cleaning. Serve food and/or beverages to
patrons; prepare and serve specialty dishes at tables as required. Stock
service areas with supplies such as coffee, food, tableware, and linens
August 2002-November 2004- Winn-Dixie- Assistant
Manager- (601)482-5752- 2014 HWY 45 Meridian, MS 39301-- Assisted customers
with returns or issues they were having with the company. Monitored break
schedules and personnel duties. Completed shift change to and from night crew.
Counted, re-supplied, and deposited daily revenue. Assisted managers with
issues concerning employees and/or customers.
References Available Upon Request
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