Customer Service Representative Resume Creator in Word Format Free Download -->

Customer Service Representative Resume Creator in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Jochum
309 Forest Hills Lane
Watertown, MN 55001
763-227-9876
anna@yahoo.com

Experience:
Collabera Inc, at Wells Fargo Bank 04/2010-present
Information Security Analyst
On the Wells Fargo account, I administer CA Top Secret CICS and TSO security identification.  I create, modify and delete security IDs.

IBM Global Services, 05/2002-12/2008
Information Security Administrator
2002-2005
                On the American Express account at IBM Global Services, I administered IBM RACF-based, as well as other mainframe security applications, including CICS, CICARE(American Express proprietary security app based on CICS), and RAS. We (I and one other) were placed in charge of the EMEA (Europe, Middle East, and Africa) region for American Express Travel Company employee access to mainframe systems.  We created, modified, and deleted user ids and access privileges.
2005-2008
                The American Express contract with IBM Global Services ended for our group in 2005, at which point I secured a position on the ABN AMRO account which was just beginning, due to my experience primarily with the HP Nonstop-Tandem OS derived as Master Console Operator mentioned above, as well as my RACF experience.
                It was at this point that I also administered Top Secret based access.  Our team created, modified, and deleted user ids in Top Secret, which was in use at ABN AMRO. In addition I created, modified, and deleted user ids on the HP Nonstop Tandem system for back office and developer staff.  ABN AMRO subsequently spun off LaSalle Bank as a separate entity, and the account changed, but the work stayed the same.  After some time LaSalle Bank was purchased by Bank of America.  As BOA performed all IT functionality in-house, our team transitioned the work we performed to BOA and were subsequently laid off in December 2008.

American Express Company, 09/1993-05/2002
1993-1997
Customer Service Representative, American Express Financial Advisors
                Performed case management on life insurance, long term care and disability insurance.
1997-2002
Master Console Operator
                Maintained Mid-Range Operations computer systems, including UNIX-based, Windows-based, and HP Nonstop-Tandem based operating systems for American Express Financial Advisors and American Express Company.  American Express Technologies department was acquired by IBM in May, 2002, at which point I became an IBM Regular employee.


Education:  Mankato State University, Mankato, MN 1988-1992; Bachelor of Science, Business Administration
Dual emphasis of Marketing and International Business.


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