Customer Service Representative Resume Templates in Word Format Free Download -->

Customer Service Representative Resume Templates in Word Format Free Download

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309 Hunters Woods Ln., Martinsburg, WV 304-268-9876zoethorn@live.com
Zoe Thorn

Objective
Customer Service Representative

Experience
1999 – June 2010
Vion Corporation
Washington, DC

Sr Customer Service Representative

IBM Compatible Mainframe and Open Systems computer equipment repair.  Comprehensive knowledge of Hitachi Data Systems Disk Subsystems, Tape subsystems, Bosch ATL Robotics, ESCON/FICON Interfaces, Dell 1950 servers, and Brocade. Outstanding equipment problem trouble-shooting skills.

Predictive/Preventative/ Remedial Maintenance. Site planning for equipment installation and upgrades. Coordination and planning of existing equipment configuration changes. Tracking and evaluation of equipment Engineering Changes, including hardware, micro-code/firmware. Coordination with customers to implement changes, and evaluate impact. Maintain accurate equipment records for engineering levels. Training as required for new customer acquisitions.


1992 – 1999
Federal Computer Services
Herndon, VA

Sr Customer Service Representative

See Vion Experience above.

Federal Computer purchased by Vion Corporation.

1980 – 1992
Hitachi Data Systems
Santa Clara, CA

Sr Customer Service Representative

See Vion Experience above.

Hitachi Data Systems formed Federal Computer Services as a joint venture with EDS to maintain
secure government customers.





Education
1970 – 1971
Oklahoma University
Norman, OK

02/1976 – 08/1976                       Control Data Institute                       Fairfax, VA
Degree – Computer Technology Certificate

1980 – 2010                                Hitachi Data Systems                       San Diego, CA
OEM Training for all Products

Interests
Collector/Performance Car Hobby, Boating/ Water Skiing, Swimming, Bicycle Riding.

References
References are available on request.



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