Customer Service Representative Resume Samples in Word Format Free Download -->

Customer Service Representative Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Allan Quesada
309 E Briardale Ave Apt #1
Orange, CA
allanquesada@yahoo.com

Cell: 951-290-9876

Actively seeking a Customer Service or Inside Sales position with a company accepting a motivated employee with the ability to efficiently support the delivery of quality customer care

Expertise

Complaint Handling & Resolution
Troubleshooting/Problem Solving
UP-Selling/Sales Support
Vendor Returns & Credits
Customer Satisfaction Enhancement
Technical/User Support
Reports & Documentation
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Purchasing
Manufacturing & Distribution

Professional Experience

Boring Smith – Industrial Distribution Group
5/2004-9/2007
Customer Service Representative
Maintenance, repair, operating and production supplier that provides products to the manufactured housing, recreational vehicle and recreational marine industries
1880 Iowa Ave Suite #400 Riverside, CA 92507 (800) 476-4700 MRO Distributor
·        Assisted with training customer service and sales employees, developing confidence of team to perform at optimal levels in compliance with company best practices
·        Promptly processed vendor returns and customer credits, completing in timely manner to ensure efficiency and quality service
·        Purchased office supplies and negotiated pricing with vendors for office  services to reduce unnecessary company spending
·        Recognized by management for outstanding productivity levels, achieving highest number of orders and calls received for company in 2 consecutive months.

Ken’s Tool & Supply
6/2001-3/2004
Inside Sales Representative
Industrial tool supplier that has more than $1.5M in inventory from 650 manufacturers and an on-site repair service for customers
1751 Marlborough Ave Riverside, CA  92504 (951) 686-2542
·        Assisted with training new employees to follow company guidelines and procedures to ensure smooth operations
·        Effectively managed inventory by participating in annual physical inventory, receiving, shipping, and purchase of direct shipments
·        Collaborated with staff to create and generate invoices daily with adherence to deadlines, ensuring minimal discrepancies
·        Developed and maintained vital business relationships with vendors, gaining knowledge about products to improve service to customers
·        Effectively communicated with customers and vendors to process returns and credits, ensuring accuracy and maximize service satisfaction
·        Provided exceptional customer service by assisting with resolving technical issues and accurately entering customer orders with high attention to detail

Regal Cutting Tools – Regal Beloit Corporation    
09/1996-04/2001
Customer Service Representative
Cutting tool manufacturer, founded in 1955, that provides both high speed steel and carbide rotary perishable tools to major industries throughout the world
5330 E. Rockton Road Roscoe, Il 61073 (800) 435-2948Employed at:  Anaheim, CA Division
·        Recognized by management for efficient operations and high productivity levels, resulting in gaining responsibilities in customer service for other Regal Beloit companies
·        Gained valuable knowledge of providing exceptional service to customers to drive revenue growth and ensure repeat business
·        Utilized organizational skills to answer multiple phone lines, assisting customers with diligence and professionalism

Education and Training

Penn Foster College
2011
MEDICAL CODING AND BILLING DIPLOMA

Cerritos College
GENERAL EDUCATION COURSES
1996

Santa Fe High School
HIGH SCHOOL DIPLOMA
1994

Certifications

·        Heartsaver® AED (CPR, choking and AED), American Heart Association, expires October 2012
·        Resident Insurance Producer, California Department of Insurance, expires July 2011



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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