Customer Service Representative Resume Latest Template in Word Format Free Download -->

Customer Service Representative Resume Latest Template in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
1912 S. Home
Berwyn, Illinois 60001
Phone: 708-601-309
Email: zoeystuckey@yahoo.com
                                                        Zoey Stuckey
Objective
Seeking to obtain a position that will allow me to effectively utilize my acquired telecommunications, leadership, written, and verbal skills.  Thus seeking to be developed into a leadership role
Experience:
2003-2010                               SBC/AT&T Long Distance                           Rosemont, IL
Solutions Specialist
§  Effectively respond to customer’s inquiries over the telephone
§  Identify the needs of customers and present solutions of products/services that satisfy those needs.
§  Meet all Performance Standards (service and efficiency)
§  Use personal computer to access and work with detailed customer information
§  Support mid to high-end business and residential customers
§  Provide technical solutions for complex network configurations
§  Create and activate Switched Toll Free Services (800 numbers for business and residential customers)
§  Trained Solutions Specialist on provisioning for Switched Toll Free Service.
§  Participated in audit of TL9000 Certification
§  Participated in Pilot Teaming of functional groups, i.e. Account Support, Switched Toll Free Service Team, and Call Support Group
§  Trained methods and procedures for account error corrections
§  Worked with internal customers to assist with Business and residential account problem solving

2002-2003                               Tele-Performance USA                               Des Plaines, Il
Customer Service Representative
§  Handled inbound and outbound calls in a call center environment
§  Canceled credit cards upon customer request.
§  Sold various insurance/protection products.
§  Maintained 17% sales Quota monthly for all items sold.


Education
8/1998 – 6/2002                      Oak Park High School                                    Oak Park, IL
§  Received High School Diploma .
§  Maintained 3.5 G.P.A
Skills

WPM 55, Telegence, SMS (Toll Free Reservation Database), Windows XP, Microsoft Excel, Microsoft Word, Spanish Bi-Lingual



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