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PRESENTATION OF
QUALIFICATIONS
ALIA WILLIAMS
309 N
Greenland Park Drive
Maricopa,
AZ 85001
(520)
840-9876 – Cell
E-Mail:
ALIA@orbitelcom.com
SKILLS:
§
Windows
2000/2003/2008 server installation, maintenance and support on HP/Dell/IBM
servers.
§
Support
Microsoft Active Directory moves/adds/changes/deletes. Worked to migrate several hundred nodes over
to a different network domain while at Abbott utilizing Microsoft Active
Directory Migration Tools
§
Altiris
Software Management/Patching
§
Server/Desktop
Imaging via Symantec Ghost/Altiris RDeploy
§
Performed
Wise/SQL Scripting
§
Supported
Cisco VPN, routers and switches
§
Worked
with Fiber, Ethernet and Token Ring networks
§
Performed
project management duties
§
Handled
IT procurement needs for Disneyland Resort.
§
Provided
executive support including Blackberry support.
§
Performed
Team Leader duties while at Disneyland Resort
§
Performed
i5 operator/support duties as part of role at Abbott.
§
Phone
and Voicemail Support (Rolm/Octel)
§
Utilized
Remedy software for HelpDesk Support
§
Worked
with Windows 2000/XP/Vista/Windows 7 Operating Systems on Dell/HP/Compaq personal
computers
§
Provided
desktop software support as described in more detail below.
STRENGTHS:
Enthusiastic, energetic and
results oriented with ability to quickly establish strong
working relationships
with individuals in all levels of the organization. Self-starter
who is reliable,
capable and thrives on challenge.
EXPERIENCE:
Wide range of experience with
multi-level service oriented companies.
Highly attentive to
details in performing quality work quickly and accurately.
WORK
HISTORY:
7/06 - PRESENT
ABBOTT LABORATORIES - CASA GRANDE, AZ
POSITION: ASSOCIATE BUSINESS SYSTEMS ANALYST
POSITION: ASSOCIATE BUSINESS SYSTEMS ANALYST
·
Actively engage in network
server support responsibilities which include Windows 2000/2003/2008 server installation,
hardware support, backup/log file documentation and installation/upgrades of network
switches. Project work includes PC
replacement of over 60 pcs as part of yearly replacement schedule, UPS upgrades
and the yearly RF/modem audit. Daily support duties also include
WORK
HISTORY
(CONTINUED):
desktop/laptop software installation/moves/troubleshooting, pager
and RF unit replacement and distribution, Rolm phone and Octel voicemail
support. Provide Cisco VPN support for Corporate
laptops. Perform pc imaging with Norton
Ghost and server backups via Veritas. Remedy and Altiris are both used for trouble
ticket initiation/resolution. Utilize Wise for software deployment
scripting. DameWare is used for remote
desktop management and Altiris for software/patch distribution. Specialized software installations include
Khalix, EPAS Plus and NetManage Chameleon, SAP and Citrix. Maintain all systems to comply with FDA and
other governing regulatory requirements.
7/05 – 3/06
AFFILIATED
COMPUTER SERVICES, INC AT THE DISNEYLAND RESORT – ANAHEIM , CA
POSITION: SYSTEMS SR. SPECIALIST
·
Executed various Microsoft
Active Directory / Exchange / Windows 2000/2003 server maintenance duties on a
weekly basis. Served as Remote Access Administrator – responsibilities included
software support and troubleshooting for over 250 remote access users. Initiated procurement/receiving and provide
asset management for all Disneyland Resort (DLR) hardware and software. Managed
workflow in assigning work tasks to entire DLR analyst/technician team.
Provided third level help desk support as needed. Utilized Peregrine Service
Center
11/1999 – 7/2005
WALT
DISNEY CORPORATION – DISNEYLAND
POSITION: PROJECT MANAGER/SENIOR EUC ANALYST
·
Project Manager/Senior EUC
Analyst duties involved coordination with internal/external teams to plan and
implement software/network related project rollouts involving the end user
desktop. Played key role in major projects affecting all DLR desktops such as
Exchange 5.5 – 2000 migration, SAP 4.6 upgrade and Active Directory migration.
Served actively in design, testing and implementation of software pushes to the
desktops via Novell Zenworks and Microsoft SMS. Provided assistance and support
to EUC manager and other team leads as required or requested. Served as EUC
Analyst Lead involving supervision of and providing third level assistance to a
team of 10 analysts that provided end user support duties for 4700 onsite pcs.
Supported a variety of in-house developed applications, off the shelf
applications and vendor supported applications.
TRAINING
Altiris Client Management Suite
7.x – Core Training provided by ExitCertified – April 2011
AS240 – System Operator Workshop
for IBM iSeries provided by M/UX Advanced IT Training - November 2009
Microsoft Official Course #2823:
Implementing and Administering Security in a Microsoft Windows Server 2003
Network provided by New Horizons Computer Learning Center – August 2009
Microsoft Official Course #6424:
Fundamentals of Windows Server 2008 Active Directory provided by Interface
Technical Training – April 2009
Microsoft Official Course #6425:
Configuring Windows Server 2008 Active Directory Domain Services provided by
Interface Technical Training – April 2009
Mastering Critical Internetwork
Technologies (Cisco CCENT) training course provided by Interface Technical
Training – March 2008
A+ Hardware and Software training
courses provided by Interface Technical Training – October 2007
Microsoft Windows XP support courses
(Microsoft Official Course 2261A and 2262A) provided by New Horizons – May 2004
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