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Rachel Blair

Email: blairrachel@ymail.com

Summary of Qualifications

·         Strategic and Operational  Infrastructure Manager and Information Technology professional with 12+ years of experience in executing IT infrastructure, application development and compliance initiatives with IBM-GTS, EMC-Accenture and Unisys.

·         Solution architect expertise on storage (EMC/IBM/HP), network (Cisco, F5) and virtualization products (VMware, Citrix Xen and Microsoft Hyper-V) and security (Symantec, McAfee) with complex environments.

·         Performed technical assessments on IT infrastructures to identify areas to improve efficiencies and reduce cost.

·         Developed and implemented programs, budgetary and cost analysis and project plans with Infrastructure Services, Storage, Data Management, Capacity Management, Business Continuity, Security and Compliance initiatives.

·         Extensive technical working knowledge of compliance requirements and guidelines from NCUA/PCI.

·         Performed multiple security assessments with emphasis in Identity and Access Management with Tivoli products.

·         Conducted numerous risk management and business impact analysis assessments on multiple primary systems.

·         Highly skilled with pinpointing gaps, identifying deficiencies and documenting omissions thru the interview/assessment process utilizing workshops, interviews and analysis.

·         Developed and presented reports to exec management based on KPI, CSF, SLA, OLA with dashboards/scorecards.

·         Extensive experience in business and technical modeling, future-state analysis, road mapping and scenario planning.

·         In-depth knowledge in Business Service Management revolving around ITIL and Six Sigma Practices in delivering superior services at a reduced cost, risk and downtime. 

·         My goal has always been to follow a successful framework approach that is proven and based on highly efficient business models that product results and maintain high customer satisfaction. 

·         My tenure with different firms has provided me with a diversified technical background and provided my career with promotion and advancement to higher levels of responsibility, personal growth and travel.

Core Competencies

·         Strategic Planning and Design

·         Compliance Audit Oversight/Remediation

·         Storage and Server Optimization

·         Data Center Consolidation and Relocation

·         Virtualization, Network and BCRS Planning

·         DR/BURA/BCRS/Archiving Strategies

·         Program and Engagement Management                Enterprise Storage Installations

·         SAN-NAS Technologies, including Fabric/Tools

·         Business Analyst/Security Consultant

·         Information Lifecycle Management (ILM)

·         Exchange/SharePoint/RDBMS Management

Achievements & Results

• Developed multiple infrastructure programs with new team that has in-turn provided the groundwork for the Credit Union to launch and expand the business into other regions and yet remain compliant with government regulations (NCUA/PCI).

• Instrumental in data center transformation utilizing virtualization, data reclamation, energy efficiency modifications and capacity management reducing overall operating expenses and increasing customer performance metrics.

• Conducted multiple security assessments (IT Security - IDS/IPS/AD/Firewall), ITIM/ITAM and IT Risk Management on complex enterprise clients to include findings, recommendations, proposals and high-level implementation plans.

• Performed a security fiscal audit on the State of California, Department of Finance (DOF) and the recommendations were submitted before the Finance committee and State Congress to make into policy.

• Guided the Microsoft Channel/Alliance Partner Program (Desert Mountain/Northern California Districts), with strategic business development opportunities (top-tiered target accounts) - Annual Premier Partner Award 2006.

• Former United States Navy Seal Medic for the Pacific Rim and Middle East regions during 1992-96   STA Sniper Platoon Recognition, ATLS Certified, Suture Certified, Commendation Award, Honorable Discharge.

Professional Experience

Right Systems, Inc.                                                                                                                                    07/11 – Present

Business Development Manager for leading premier IT Reseller in the Greater Alaskan Area

• Responsible for project oversight to include scoping, implementing and deploying products and information systems
• Conduct IT needs assessments and financial business analysis on existing and future projects within the IT domain
• Developed enterprise roadmaps and programs based on business processes, governance, compliance and technology
• Scoping high level solution detailed mapping for client-server, N-Tier and Web based architecture
• Solid knowledge on selling Citrix products and various deployment experience and software installs
• Adept on multiple security products such Symantec, McAfee, Barracuda, and other related firewall, AV and IDS/IPS
• Conducted VDI and Server Virtualization scoping sessions to prepare firms for Citrix Pilots and Enterprise deployments
• Provide solution account reviews to provide definition and direction on technology, product and licensing viability
• Developed budget estimates for MIS projects with ROI and Cost Business Analysis with WBS worksheets
• Project Management and Strategic Advisory planning services for existing customers and new product deployments
• Performed IT security and network penetration testing and assessing to identify deficiencies across infrastructure

Alaska USA Federal Credit Union                                                                                                                  03/10 – 05/11

IT Manager for the fourth largest Federal Credit Union in the country covering Alaska, Washington and California regions

• Primary solution architect on designing and transforming DC initiatives related to storage, server, network and backup
• Responsible for assessing/ implementing server consolidation w/ VMware vSphere/Xen on Dell platform with 1k hosts
• Technical Lead on existing products set and Citrix pilot for Xen 5 products including NetScaler, Receiver and Edgesite
• Conducted capacity and performance assessments on network bandwidth latencies utilizing multiple software tools
• Responsible for Microsoft Exchange, CRM and Windows 7 Deployment with the Wintel Operations team
• Developed policies, programs, plans, procedures and managed the Infrastructure Program team within these practices
• Developed and implemented capacity and performance planning programs to trend and forecast growth
• Tracked performance with multiple tools that included real-time scorecards, dashboards and Excel pivot tables/graphs
• Responsible in providing compliance oversight and directing remediating activities for NCUA/PCI audits
• Implemented a Business Continuity Program to include the business impact analysis assessments on primary systems
• Provide advisory services for the IT Operational Committee and  conducted Business Impact Assessments
• Ensured that projects met business objectives based on key performance indicators (KPI’s) utilizing the SMART criteria
• Managed the Microsoft vendor relations with regard to product, licensing, MSDN subscription services and true-ups
• Created an enterprise roadmap for vendor products and internal applications to identify release and terminal dates
• Provide direction and reporting on patch management and remediation activities within technical services/committees
• Responsible all contract management and software annual maintenance renewals including vendor management
• Provided education on ITIL framework , Six Sigma and emerging technologies within our technical services group

The Systems Group, Glastonbury, CT (Consultant)                                                                                  03/09 – 12/09

Program Infrastructure Manager for a leading healthcare insurance carrier covering New York, Vermont and New Hampshire

• Provided oversight to project management in architecting a standard security platform for over 50 applications.
• Management and technical lead with Wintel, Unix SA and Websphere developers\engineers across two data centers
• Responsible in supporting 1700 internal users, 1.2 million customers, over 500 server farm with 2PB of storage
• Upgraded multiple enterprise SAN systems/Networks (IBM 595) across seven environments including cabling
• Maintained Dell and Sun Blade Server groups and various storage arrays in two data centers
• Key contributor for high-level design and physical arch reviews on multiple projects (Hyperion, Letter Doc, Remedy)
• Providing technical leadership for a Tivoli security project including TSM, LDAP and Websphere Framework
• Managing multiple projects simultaneously involving procurement, budgeting, system design and resource allocation
• Implemented DC BURA and Virtualization strategy to automate/reduce admin overhead/costly hardware upgrades
• Expanded the SAN with a new McData Director and added two smaller switches to expand for future growth
• Responsible for monitoring the DC temperature control and made recommendations based on humidity and heat
• Budgetary responsibilities at department level including hardware and software licensing acquisition

Professional Experience

EMC Corporation, New York, NY (Consultant)                                                                                          03/08 – 11-08

Solutions Principal for a Storage and Data Management Firm providing infrastructure consulting services to financial sector

• Lead solution architect providing technical expertise to the client, sales team and the professional services group
• Solution and scoped new opportunities based on infrastructure consolidation, data optimization and green efficiencies
• Positioned application hosting and cloud computing with various products including Citrix solutions
• Responsible for various junior level IT architects and implementation engineers across the New England Region
• Designed high level virtualization solutions (VMware/Hyper-V and Citrix) with storage and network configurations
• Conducted BURA and DR assessments with myriad on corporate firms to optimize data management and retention
• Delivered weekly bookings forecast and developed technical solution reviews to validate solution approach
• Provided infrastructure managers with solutions to optimize data center environments – including Citigroup and BOA
• Participated in regional marketing efforts and education forums to increase ICS knowledge base and expand presence
• Conducted technical presentations to various groups to include Infrastructure (Wintel, Unix, DBA and Exchange)
• Reduced cost and increased overall performance with storage optimization, data deduplication and BURA alignment
• Provided cost benefit analysis and revisited software concurrency models to capture savings and adjust PNL metrics
• Migrated archival system with additional hardware, cabling and assisted with the physical move planning (MTV)

IBM Corporation, New York, NY                                                                                                                         09/06 – 03/08

Senior Consultant/Storage and Data Services Leader, Eastern Region for Global Technology Services providing storage and data management consulting expertise to multi-industry Fortune 500 firms

• Managed implementation of complex projects that involved over 3000/500 servers and over 5 petabytes of storage
• Design/Architected roadmaps to optimize the client’s IT infrastructure across multiple data centers by consolidating systems, rationalize data, eliminate unneeded processes and cut cost, yet remaining compliant by legislative standards
• Functioned as Engagement Manager with employee management and budgetary responsibilities over project
• Conducted client presentation on infrastructure optimization and framework improvement based on Six Sigma
• Team Lead currently conducting information lifecycle management (ILM) audit’s designed to identify areas of framework improvement with regard to data management, regulatory compliance and risk assessment
• Client deliverables include: presentations, proposals, bids, pricing, resource allocation, RFP/RFI, project planning
• Identified where IT Mgmt. was able to increase productivity with tools, process optimization and workflow automation
• Conducted interviews/executed scripts to determine where to leverage storage-tiering and data de-duplication

Unisys Corporation, Phoenix, AZ                                                                                              06/03 – 09/06        

Client Business Architect/Security Consultant for the Global Services Division in a pre-sales consultative capacity, manage enterprise scale projects and market/deliver strategic security advisory services for the entire Western Region

• Responsible for program management, business development and security advisory services
• Functioned in a security solution principal role in architecting highly secure infrastructures with firewall hardening
• Identify, qualify and lead new professional service engagements utilizing IGS and business partners
• Managed assigned sales territory with focus on IAM, Regulatory/Compliance and Managed Security Services
• Provided technical expertise on VPN Security, Intrusion Prevention, Anti-Virus Protection and Spam Blocking
• Conducted multiple security audits on private and government entities based on compliance requirements
• Identified business applications and workflow processes that should be re-engineered with BPR methods
• Organized JAD workshops to maximize staff utilization and information extraction during business hours
• Responsible for presentations, proposals, bids, pricing, resource allocation and project planning
• Developed various methodologies to capture inventory metrics in isolating and mitigating theft within corporate env
• Responded to Managed Security Services RFI-RFP to secure Starbuck Coffee Corporate offices in China a

Certification

Oracle Masters · Database Design and System and Modeling           Enterprise Storage Foundations* Certification

Oracle Certified iDBA  ·  Oracle 8i Database Administration                               Enterprise Storage Networks* Certification

Microsoft Certified Systems Engineer Certification                                               Business Continuity Solutions* Certification

Certified Novell Administrator (CNA)                                                      Pharmaceutical and Bio-Engineering Conferences

Certified Citrix Sales Professional and Administrator (CCSP/A)          IBM IT Architect (Data Management)            

ITIL and Six Sigma Instruction                                                                  Citrix Xen and NetScaler Training

VMware vSphere Training                                                                         NCUA/PCI Compliance Instruction

Education

                                               

Master of Science - Management Information Systems – Coleman College

Bachelor of Science - Computer Engineering – Coleman College

Certificate Program - Software Engineering - San Diego State University

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