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                       Allan Lavanya                         

Mobile: 571 294 9876                                           

Email : allan@gmail.com

_____________________________  ___________________________

Professional Experience Summary

• Over 7 years of experience as Business Analyst/Siebel Business Analyst with more than 6 years in Siebel’s various versions like 8.1/8.0/7.8/7.7/7.5.2/7.0.4/2000, and applications like Field service, ePharma, Sales, Call Center Applications.
• Expert in preparing documents, preparing document templates and plans for Siebel implementations.
• Have deep understanding of Business Process Management (Workflow), Positions, Users, LOV Management, LOV’s, PDQ’s Assignment management and other functional constructs for a Siebel Application.
• Conducted Jar/JAD sessions to facilitate design and various constructs.
• Worked on MS Office productivity suite applications like MS Word and MS Excel, Access, Visio, Outlook etc. extensive
• Ability to identify and isolate improvement and automation opportunities in business process flows. Challenge business team on improvement opportunities
• Lead an effort to create a project or an initiative plan (includes tasks, resources, and timeframes) by gaining input from appropriate parties and obtaining management sign-off and commitment.
• Document, compile and maintain all (Business Requirement Specification document and Technical Requirement Specification document) requirements for project
• Very good experience in writing test plans, creating templates for test cases, writing traceability matrix, test methodology, bug reports templates.
• Accomplished in writing to end to end test plan along with regression strategy.
• Accomplished in different types of testing like black box, white-box, functional, system, integration, etc. and various models of testing like V-model and W model.
• Worked on Screens, Views and Applets at the user interface layer along with the pick Applet, Links and Joins, MVGs, Business Component and Business Object.
• In depth knowledge and experience in Siebel Architecture and Data Model.
• Good experience in understanding Business Logic, current Business Process flows, Business scenarios, Functionalities and Development of test cases
• Worked with business clients to identify and document Change Requests and communicate to development team
• Involved in Functional testing, User interface testing of the applications which consist of Accounts, Contacts,  Activities and Order
• Plan, design, facilitate and document UAT results with business team

Technical Skills

UML  Tools	Rational Rose / Microsoft Visio / Enterprise Architect 4.0
Version Tools	Clear Case/ Clear Quest , Clarity , Doors
Databases	Oracle, DB2, Teradata, MS Access, SQL Server
Reporting Tools	Visual Basic 6.0, Win Runner, Load Runner
Database Skills/Tools	Stored Procedures, Triggers, and Packages/ Toad
Languages	SQL, PL / SQL, VB Script, Java Script, C, C++, HTML
Business Intelligence	Business Objects 5.1.6, XI Release 2 (Designer, Reports, Broadcast
Tools	Agent, Web Intelligence, Oracle Reports 6i
Front end tools	Microsoft Project, Rational Portfolio Manager
Internet Tools	HTML, XML, D L, VB Script, ASP
Operating Systems	UNIX , SUN SOLARIS, Windows XP, Windows 98/2000

       

Education

Bachelors in Computer Science from JNT University, Hyderabad, India

Professional Experience

Johnson Controls Inc, Milwaukee, WI                                                                                 Aug 2011 to Present         

Role: Working as Siebel Business Analyst supporting Siebel Field Service

Responsibilities:

• Primarily responsible for ensuring service delivery while coordinating with Business Users, Technical and Quality teams.

·           Performed requirement elicitation and ensuring apt documentation.

·           Played as primary Business analyst for Administration (ADM) for all line of business (L&M, PSA, Projects) to ensure continuous delivery of services to customers.

·           Provided Functional solution for to automate daily load of “Employee data” from PeopleSoft to NxGen.

·           Provided Functional Solution to automate load if employee “Job Codes” from PeopleSoft to NxGen.

·           Provided functional solution to enable “RPM Eligible Flag” for eligible employees during load of employee data from PeopleSoft to Nxgen.

·           Provided solutions for various development requests and defects.

·         Recommended creation of new View responsibility matrix to enable access of Specific functionality required by national service users to view AR Invoices.

·         Recommended inclusion of French messages by adding them in ( ) to display message in French for Canadian Users.

·         Analyzed issue related to Asset Warranties not being associated with Asset.

·         Researched to identify logic of currency defaulting in Bill to Locations of AR Customers.

·           Performed thorough analysis on Account, Contact, Opportunity management and Contracting Business to bring in change to the project.

·           Created Process Flows and mockups to facilitate better presentation to the business users.

·           Worked with BA Architect team and BL Architect in obtaining approval of Design Solutions.

·           Co-ordinate with technical team on various tickets based and project based development request and defect resolution.

·           Performed proactive Gap analysis on the application to identify the business gaps and reported to business team.

Environment: Siebel Service 8.0, Siebel Tools 8.0, Oracle 10g, Remedy, Jira and Customized Siebel defect tracking tool.

Department of Labor, Washington, DC                                                                  May 2010 to June 2011         

Role: Siebel Business Analyst

Responsibilities:

·           Formed a bridge between the Program Manager and the development team with effective presentations.

·           As the system application integrates with various External applications, currently involving in coordinating with third party vendors and resources to maintain the application.

·           Assisted in the project and component scope definition and adherence, measuring impact to plan where necessary.

·           Involved in Gap analysis, and carried out Risk assessment to identify any gaps and eradicate any bottlenecks and minimize risks in the business processes.

·           Involved in preparing the Operational Analysis (OA) document for the current DOL VETS UIMS system, and analyzed the gaps, issues, addressing the gaps and with the future recommended solutions.

·           Involved in preparing Risk Management plan (RMP) and Risk Register (RR) Minimization plans from the issues and data gaps identified.

·           Actively involved in walkthroughs and meetings with Project Team to discuss related business and project issues.

·           Dealt effectively with all levels of personnel (internal and external) over the phone and face to face.

·           Involved in preparing the Work Break down Structure (WBS) under guidance of Program Manager using Microsoft Project.

·           Conducted JAD sessions with Business users and stakeholders across the globe to identify the requirements, use case analysis and outlining business rules.

·           Gathered requirements during inception phase, documented and delivered functional requirement document (FRD), and segregated them into high level and low level requirements for eCase Management System.

Environment: Siebel Field Service 8.1, Windows 2000, MY SQL Server 2005, MS Office, Rational RequisitePro, Rational Rose, MS Visio, MS excel, MS PowerPoint, Rational XDE, .Net

Paccar Inc, Bellevue, WA                                                                                  July 2008 to April 2010

Role: Siebel Business Analyst

Responsibilities:

·           Involved in conducting and moderating JAR JAD sessions, gathering requirements, making presentations for the business.

·           Participated in UAT and worked as first point of contact for users to ensure that al bugs raised by them are addressed properly.

·           Gathered requirements during inception phase, documented and delivered functional requirement document (FRD), and segregated them into high level and low level requirements for eCase Management System.

·           Involved in development of standardized processes and deliverables.

·           Prepared BRD, Use Case templates, FRS and functional design templates etc.

·           As part of Lead BA duties, worked on creating templates in Word and Excel for capturing requirements, for gap analysis, for traceability matrix, for functional design and for various other purposes.

·           Worked on Quote to Order and Opportunity to Order processes.

·           Conducted JAR/JAD sessions between end users and developers and also conducted UAT and training for on-site and off-site users.

·           Gathering, understanding, and obtaining sign-off on the business requirements for the project, and translating these into functional specifications for gap analysis purposes. Also prepared Functional design documents for the same. Used Excel for traceability..

·           Talked to business side and got the requirements enunciated, documented and and signed off and explained those requirements to technical team.

·           Prepared requirement documentation, technical documentation and use case descriptions.

·           Performed a study involving data models, functionalities, functional constructs, processes, master data and application data and reference data to establish the difference between old legacy system and Siebel.

Environment: Siebel Field Service 8.0,  Windows 2003, Win Runner, Microsoft Project 2008, MS Project, Windows XP, MS Visio, UML, UNIX, HTML, Oracle 10g, Web-Logic, Business Objects, and Test Director7.6, My SQL.

McKesson, Atlanta, GA                                                                                     Jan 2007 to June 2008            

Role: Siebel Business Analyst

Responsibilities:

·           Involved in identifying the existing CRM systems across the enterprise and Gathering functional and technical specifications for them.

·           Involved in JAR JAD sessions, gathering requirements, conducting meetings, making presentations for the business.

·           Participated in UAT and worked as first point of contact for users to ensure that al bugs raised by them are addressed properly.

·           Created a solution to provide the sales team with access to product information, training, sales tools, transaction data, and performance analysis reports.

·           Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.

·           Gathering requirement for visibility rules and provided solution based on the organizational Structure, positions and responsibilities.

·           Provide support in testing, preparing test cases and resolve issues on an ongoing basis

·           Did presentations and training of users.

·           Worked on modules like Accounts, Contacts, Opportunities, Service requests, Activities, Agreements, and Entitlements.

Environment: Siebel Field Service 7.8,  MS Project, Windows X, CRM, Solution Manager, ecommerce, and HP Quality Center, Server 2000, MS Office, Rational Rose, MS Visio, MS excel, MS PowerPoint, Rational XDE

Vivus Inc, Mountain View, CA                                                                             Dec 2005 to Dec 2006

Role: Siebel Business Analyst

Responsibilities:

·           Worked with project management team in identifying issues for successful implementation of requirements.

·           Performed gap analysis and involved in capturing business process flows.

·           Involved in feasibility study of the new system.

·           Attached the service activities to the service requests. Linked the Account information, order status, contact information and the shipping points to the service requests.

·           Validated as is process flow and designed and standardized to be processes

·           Worked for analyzing business processes for data cleansing, data exchange and data migration requirements.

·           Developed and Created recommendations documents with business processes, risks, assumptions and recommendations.

·           Extensively involved in creating an implementation strategy.

·           Defined Employees, Organization, Divisions, Positions, Responsibilities, Views.

Environment: Siebel Sales 7.8, Siebel Service 7.8, MS- SharePoint Portal, SQL, UML, MS Office (MS Excel, MS Word) MS Visio, MS Outlook, MS Project , Oracle 10g

Bella Pictures Inc, San Francisco, CA                                                                    Feb 2005 to Nov 2005

Role: Siebel Business Analyst

Responsibilities:

·           Understanding Business Requirements, documenting as and to-be processes and preparing functional requirements and gap analysis.

·           Conducted JAR/JAD sessions to coordinate with users and developers to finalize requirements.

·           Interacting with the Business Users and Prototyping the modules Service requests, Accounts, and contacts.

·           Reviewed business requirements and technical specification documents, attended change request meetings to document changes and implemented procedures to test changes

·           Worked on processes for creation of service requests, service orders and service agreements.

·           Attached the service activities to the service requests. Linked the Account information, order status, contact information and the shipping points to the service requests.

·           Identification and mapping/importing of the Business Objects and Business Components, which closely map to the business requirements.

Environment: Siebel Sales 7.7, Siebel Service 7.7, Siebel Call Center 7.7, SQL, Oracle 8i, Rational Suite (Rose, Requisite Pro, Clear case, Test Manager) MS Visio, MS Word, MS Excel, UML

RK Systems, India                                                                                                    June 2004 to Jan 2005

Role: Business Analyst/System Analyst

Responsibilities:

·           Identification and mapping/importing of the Business Objects and Business Components, which closely map to the business requirements

·           Created broad level test plans

·           Developed windows for data capturing and reports.

·           Wrote test plans and test cases.

·           Involved in writing Positive and Negative Test cases and executed them manually

·           Created Test Specifications

Environment: MS Project, Windows XP, MS Visio, UML, Business Objects, MS Office, Power Designer, JAD, RAD.  

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