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Sophia Berry
309 C Kings Gate Circle Snellville, GA 30001 Alternate: 404-934-9876 Email: sophia.berry@att.net |
WORK EXPERIENCE
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State Farm
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6/2009 - 5/2010
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Duluth, Georgia US
IT Representative 1st level Support
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To assist State Farm Claims and Zone employees with all
technical issues. Troubleshooting and resolving issues with software as well
as hardware. Software included but not limited to WindowsXP, all Microsoft
products, VPN, Wireless connection software (air cards-Sprint, Verizon, and
AT&T) and network connection issues , Internal wireless software(Dell and
HP), Insurance based applications (Rumba, Reflections[CSR], ECS, Necho, ABS,
Digital Statements), IE, Lotus Notes, Adobe, PDF maker, Dream weaver, Printers,
Fax Machines, Copiers, Blackberry, Cameras(Kodak, HP Photosmart, Cannon),
Laptops and Docking Stations (Dell and HP), Desktops (Dell and HP), Dual
monitors, Netop Remote Control, VNC, and Security Password changes for all
applications and hardware.
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Boy Scouts of America
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4/2008 - 5/2009
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Atlanta, Georgia US
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Program Specialist
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I managed a group of boys between the ages of 7-18. I was
responsible for planning activities, budgets, fund raising and recruiting.
This entailed managing rallies at targeted schools as well as park and
recreation centers to organize a Pack and Troop; Conducting meetings each
week at school facilities; Meeting regularly with school principals to assess
the progress of the program; Assuring that children in the program advanced
within the program; Keeping detailed records of advancement for each unit and
updating records quarterly; Assuring that all units re-chartered on time;
Participating in service projects for urban youth; Fund raising activities;
Organizing monthly camp-outs; Attending summer camp with scouts and providing
detailed budgets for available funds & ordering supplies needed for
activities; Data Entry; Public Relations. I worked very closely with our
Division Director, helping in the supervisory duties to his staff. Held staff
meetings in my directors’ absence. I was responsible for purchasing,
organization and maintaining of equipment and supplies for the entire
division.
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Boy Scouts of America
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12/1999 - 12/2005
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Houston , Texas US
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Paraprofessional
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I managed a group of boys between the ages of 7-18. I was
responsible for planning activities, budgets, fund raising and recruiting.
This entailed conducting rallies at targeted schools as well as park and
recreation centers to organize a Pack and Troop; Conducting meetings each
week at school facilities; Meeting regularly with school principals to assess
the progress of the program; Assuring that children in the program advanced
within the program; Keeping detailed records of advancement for each unit and
updating records quarterly; Assuring that all units re-chartered on time;
Participating in service projects for urban youth; Coordination of Scout Fair
participation by presenting a reasonable number of exhibits and selling
tickets along with other fund raising activities; Organizing one camp-out per
month; Attending summer camp with scouts and providing detailed budgets for
funds & supplies needed for activities; Data Entry; Public Relations.
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Surpass Resource Corp
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4/1999 - 11/1999
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Houston, Texas US
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Collector
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Responsible for calling customers and discussing payment on
past due accounts and skip tracing debtors.
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PDQ.net
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1/1998 - 4/1999
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Houston, Texas US
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Account Rep
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Responsible for posting payments, invoicing and charge backs.
Also responsible for collecting on over due accounts. Handled overflow of
helpdesk calls for network support and IE applications.
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EDUCATION
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Texas Woman's University
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Houston , Texas US
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30 Semester Hours
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Major: Business Admin
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Minor: Communications
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Houston Community College
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Houston, Texas US
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16 Semester Hours
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Major: Culinary Arts
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Minor: Baking and Pastry
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Relevant Coursework, Licensures and Certifications:
Serve Safe |
Texas Southern University
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Houston , Texas US
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60+ Semester Hours
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Major: Business Admin.
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Minor: Communications
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ADDITIONAL INFORMATION
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Data Base Skills include Microsoft Word, Excel, Access, Power
Point, Desktop Publishing, Graphics, Outlook and Lotus Notes and Internet
Research. Worked ten plus years as a customer service representative and as
clerical/admin staff. Worked several years as a cashier and as a cook as well
as doing food prep. Three plus years as a help desk representative (volunteer
and paid work). Worked three plus years as a security officer. Two plus years
in home health care. Also worked as a tax preparer with Jackson Hewitt.
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