Best Customer Service Representative Resume Format in Word Free Download -->

Best Customer Service Representative Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Phone 323-270-9876 • E-mail averywilkinsinc@gmail.com
ADDRESS 30 ½ w manchester blvd inglewood,ca 90001
avery Wilkins
Summary

A customer service professional with over 8years experiencein swift resolution of customer issues with excellent verbal, written and telephone communication skills. Computer skills include MS word, PowerPoint, and Internet Explorer.



Professional Experience

C.A.R.E Evaluators, Los Angeles, Ca            2010-2011
Customer Service Representative
Answer phones to schedule appointments and answers customer inquiries and complaints. Data entry and maintenance of customer data bases. Project a professional company image through phone interaction.

§  Proposed, the creation of a department training manual resulting in new training standards and practices.
§  Served, as the project leader for the department’s new training manual resulting in new training standards and practices.

The Nielsen Company, Hollywood,Ca                         2008-2010
Movie Research Interviewer
Conduct market research of awareness and interest in motion pictures by telephone. Accurately record respondent answers via computer. Follow strict guidelines for obtaining consistently unbiased data. Maintain confidentiality of procedures, scripts, and respondent information at all times.

§  Proposed, a program for call center improvement leading to a management letter of acknowledgement.
§  Worked, as a liaison between management and respondent interviewer staff resulting in multiple office improvements

Telefund, Los Angeles, Ca                         2007
Fundraiser
Contact private individuals by telephone in order torequest donations for charitable causes. Deliver prepared sales talks, reading from scripts that describe the charitable cause, in order to persuade potential customers to make a donation.
§  Awarded, as a top 20% fundraiser leading to a paycheck bonus
Target, Carson, Ca                                    2005-2006
Cashier
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
§  Received, multiple colleague and management recognition for outstanding service resulting in the opportunity to take on more responsibility
Sams Club, Gardena, Ca                                 2003-2004
Cashier
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
§  Provided, excellent customer service reducing customer complaints
§  Developed, a system to aid management in shortage prevention resulting in less losses

Education
Associate of Arts Degree in Liberal Arts & Sciences (2008) Graduated Cum Laude
West Los Angeles Community College- Culver City, CA










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