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Dahila Satyavolu

 Cell: 917.607.9876
dahila@gmail.com
 US Citizen
Professional Highlights:
§  Business Systems Analyst/Project co-ordination experience in identifying stakeholders, requirements gathering, coordinating with technology teams/PM effectively.
§  Eliciting/writing requirements from pre analysis and scope discussions.
§  Involved in complete SDLC of Data warehouse/CRM Projects from inception to the production deployment using Agile methodologies.
§  Involved in project planning, sizing, timelines, vendor management, contract negotiation and, resource planning.
§  Coordinate with IT and Business managers and responsible for tracking and provide status updates to business partners and project teams about  key project milestones and adjusting project plans and resources to meet the needs of the business. 
§  Worked with the client managers in resolving issues and analyze and mitigate risk to the impacted applications.
§  Track the defects and the remediation through DEV, QA during SIT/ UAT phase of the project.
§  Worked closely with Project Manager/PMO, Developers, QA, Production support teams.
§  Hands-on with Mercury Quality Center 10.1, SharePoint.
§  Strong Client-facing experience, Production change requests, follow-ups on action items.
§  Good communication and writing skills.
Technical Skills:
Databases:                   SQL Server 7, MS Access 2000
MS Suite:                      MS Visio, MS Word, MS Project, MS Excel, MS Outlook, Sharepoint
Testing:                         MQC 10.1
CRM:                            Epiphany
ETL:                             Datastage
Education:
·         Bachelors in Computer Science
·         Post Grad Diploma in Computer Apps
American Express, AZ                                                                          Apr’11 - Present
Business Systems Analyst/Project Coordination

Project Email Globalization:
This project is for large Merchant data repository, containing enriched North American merchant’s characteristic and financial data. This data is leveraging Epiphany (CRM) campaign management tool. Using this tool the business users perform merchant marketing campaigns (B2B), and provides ability to do reporting and analysis.
Project Convergence:
Converging two separate applications and hosting them on single server, Database, ETL Datastage, Ephiphany servers, common UI while keeping all the functionalities and data processing same.
Project DC2015 (Infrastructure Migration):
Migrating MMDB/ICM application from its existing E3 environments in IPC to E3 environments created in new IPC-G1 infrastructure.
ETL Data warehouse Migration (MMDB/ICM):
This project objective was to migrate current MMDB/ICM data load processes, primarily using DB2 stored procedures and Unix scripts to Datastage and to incorporate all current Business rules written into procedures and scripts and setup the Datastage process match with the current process.
Role & Responsibilities:
  • Coordinate and conduct meetings with Technology team, Business Partners and Impacted Teams during all phases of the projects.
  • Daily coordination with technology team to track the progress of the projects, communicate the challenges/issues preventing the development and identify the root cause of the issue and set up meetings to analyze and resolve issue with upstream or downstream systems.
  • Ensure the project timelines are not affected and mitigate risks/delays and users are not impacted during break fixes, issues resolutions and development phase.
  • Adhered to the client’s SDLC methodology at every phase of project.
  • Preparing documentation (High level scope document, Requirements document, Testing Strategy, project tracker, timelines, meetings summary)
  • Build professional relationship with Business and Technology teams and doing follow ups with respective business managers for obtaining signoffs.
  • Experience in working with Mercury Quality Center 10.1, SharePoint.

Paychex, NY                                                                                        Apr’10 – Jan’11
Business Analyst (contractor)
Web based Reporting Application
§  Facilitate and held meetings with business managers for analyzing and to scope out the business requirements.
§  Identify business users across groups and SME for gathering information and to understand the business need, Understanding the business process and capture reporting/analytical requirements.
§  Analyze the functionality of business groups (totaling up to 145 external facing reports), evaluated the data elements, validate and analyze the reports. Prepare the (GAD) Gap Analysis Document.
§  Coordinating with development teams, Business (Stake holders/Users), UAT/Testing teams along with business users in mock analysis of the sample reports and getting signoff.
§  Prepare, review, contribute in test cases and finalize the requirements specifications
Cambridge Solutions, NJ                                                                     Dec’09 – Mar’ 10
Business Analyst
§  Involved in Business Requirements Analysis phase for ongoing project, facilitated in understand and assisted in ongoing project change requests and worked with Sr. Business Analysts, define the business process enhancements required within the change request and worked  with the Project Manager and the development team.
§  Identified Business owners, users and setup meetings and understand the process flows and document the meetings notes.
§  Prepared process flow diagram, wrote functional specification, and helped the QA team to run a mock UAT and customer signoffs.

Cambridge Solutions, NJ                                                                     Apr’ 05 – Nov’ 09
Client Account Manager                                                
§  I was responsible for managing the client engagement showcasing Technology capabilities and competencies to clients. Identify, propose solutions, strategies in helping clients reduce their internal costs and generate new business pipeline, create new requirements by adding new billable resources, identify and build resources with required capabilities. Manage and expand the client relationships, maintain and generate new revenues, coordinate with client and IT teams in change management requests, project timelines, budgeting, managed and tracking AR/AP, resource & vendor management. Successfully managed the relationship with the customer with high level of customer satisfaction. Managed and fulfilled internal projects hiring needs and coordinated with the program managers and procurement department.
§  Provide the quarterly forecasts and resource utilization information of employees and consultants on each assigned project and re-assign them to another assignment/LOB
§  Establish and build new relationships with hiring managers/Executives, HR Managers, understanding their current/future engagements IT resources requirements.
§  Involved in employee/consultant management, operational issues, risk mitigation and identify areas of employees training & certifications

Iflow soft - IT Account Manager                                                                            2002-2005
Aptech Worldwide - IT staffing manager                                                                1999 - 2002



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