Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Richi Richardson
454 US. PT 84
Lot 84K
Snowtown, NY 11101
(315)-987-1230
Objective: To
advance to a position that allows me to work on a more involved level with
clients.
Experience:
Stream Global
Services
146 Arsenal St
Watertown, NY
13601
(315)-785-9200
CRM Support Representative: September 2007 - February
2008
As a support representative I was responsible for
assisting customer in general customization and maintenance of their individual
instance of the CRM application. I was instrumental in assisting customer and
other support representatives in the implementation of security features.
CRM Premier Support Representative: February 2008 –
March 2008
As a Premier Support Representative I was responsible
for providing a higher level of customer support and satisfaction as indicated
by the Premier Level Service Entitlement. This involved more involved and
detailed solutions as well as more involved guidance in implementing these
solutions.
CRM Administrative Representative: March 2008 – March
2008
As an Administrative Representative I was responsible
for completing general Administrative tasks as requested by customers. These
tasks included Data Imports and Updates, general CRM customization including
field creation and database management, and Reporting and Analytic work.
CRM Senior Support Representative: March 2008 – July
2009
As a Senior Support Representative I was responsible
for the managing and training of support representatives. I provided an
additional level of knowledge to assist customers during initial contact. Management and myself worked together to
assist in the growth and development of support representatives on an
individual and team level.
CRM Tier 2 Premier Support Representative: July 2009 –
August 2010
As a Tier 2 Premier Support Representative I was
responsible for providing advanced trouble shooting and resolution on a Premier
Level of service. I was additionally responsible for accepting direct contact
calls from Designated Contacts for organization that are provided this service.
I also maintained a leadership role in the SME group I was assigned. This
involved providing expert analysis of high level customer issues, as well as
managing recursive and new feature training for the group.
CRM Premier Support Account Specialist: August 2010 –
Present
As a Support Account Specialist, I am responsible for
maintaining a consultative relationship with premier level clients. I provide a
review of current org setups, including client side security and database
implementation as well as recommend additional features as required. I perform
advanced trouble shooting and resolution on a Premier Level of service.
Hess Corporation
800 Erie Blvd East
Syracuse, NY 16402
(315)-478-1535
Station Manager: February 2005 – September 2007
As a Station manager I was responsible for managing
all functions within the station. I
actively increased sales and maintained loss control levels to company
standards. Worked directly with customers to solve individual complaints, and
ensure continued patronage. I worked with employees to address individual
growth and development. Reviewed monthly Profit and Loss reports in order to
formulate and implement plans to address areas of growth potential.
Education:
SUNY Potsdam
Potsdam, NY
Bachelors Degree:
June 1996
Major:
Industrial Labor Relations
Minor:
Business of
Music
Activities:
Founding Member: Random Acts of
Kindness Organization
History Association
Assistant Facilities Director: Crane School of Music
Related
Achievement:
Multiple recipient:
Usability Brand Productivity Award
Multiple
recipient: Team Productivity Award
Related
Certification:
201 Administrator
Certification
301 Advanced
Administrator Certification
401 Developer
Certification
201 Consultant
Certification
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