- 18 years of Customer Service Experience
- Proficient in Spanish, MAS200, AS-400, PDS, Word,
Excel, and 10 Key
- Extremely productive in a high volume call center
environment
- Excellent written, verbal communication and
leadership skills
- Managed all aspects of clients accounts enrolled
in Debt Settlement Program
- Processed clients request to Settle Accounts
- Educated clients regarding summons on accounts
- Oversaw a staff of 21 volunteers
- Planned and organize all activities
- Oversaw all matter of finance
- Responsible for all matters of counseling
- Responsible for the development and implementation
of new procedures
- Delegated responsibilities to staff as needed
- Responsible for the processing of all orders of
our International Dealers and Distributors
- Responsible for all correspondence
- Coordinate with Outside Sales Representatives
- Coordinate with Production and Warehouse for
product availability
- Responsible for all returned items
- Responsible for all Marketing and Public Relations
Department orders
- Oversaw a team of 2 employee’s
- Responsible for Daily Order Session
- Coordinate with Managers on Opening of New Company
and Franchise Restaurants
- Responsible for all International Orders
- Approved Credit Request on returned or damaged products
- Coordinate with Logistics and Receiving
Departments for Product availability
- Responsible for the implementation of all new
procedures
- Oversaw 9 employee’s
- 1983-1986 Diploma, Brea Olinda High School, Brea,
CA
- 2006-2008 AA Degree in Theology, National
Apostolic Seminary, Whittier, CA
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