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Account Manager Resume Format For Job Interview in Word Free Download

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Hailey Wolf
309 South Quintero Way
Aurora, CO  80017
hailey.wolf@comcast.net

 _______________________       ___________________Cell 987-654-3210


SUMMARY

Accomplished Relationship Manager with extensive experience in service and customer satisfaction.  Proven track record on-boarding new clients and keeping current clients satisfied.  Able to effectively work with other departments to obtain positive results for both the client and the company.  Managed accounts of all sizes. 

  • Relationship Management
  • Customer Service
  • Ability to Work With All Stakeholders
  • Contract Compliance
  • Single Point of Contact for Clients
  • Ability to Multi Task


PROFESSIONAL EXPERIENCE

Various part time positions                                                                     2009-Present


Integrated Asset Services, Denver, CO                                                                   2008-2009
Residential REO property disposition services company.

Relationship Manager
Maintained and improved the relationship between clients and the company.  The primary point of contact and face of the organization to the client.  Familiar with all company services and products.  Able to offer additional product solutions to clients adding value to the clients’ line of business and additional profit to the company. 

  • Helped clients solve problems and issues to their satisfaction.
  • Worked with both decision makers and end users.
  • Worked with client requests through internal systems to completion.
  • On-boarded new clients successfully to include internal and external systems and personnel.  
  • Acted as client advocate.


   
Thomson Research and Guidance-PPC/MicroMash, Denver, CO                      1993-2006
Distance learning organization providing Continuing Professional Education for CPAs in CPA firms and corporations.

Corporate Accounts Manager                                                                                 1999-2006
Managed client accounts of all sizes.  Resolved any issues between the company and the client. 


                                                                                                     Howard Wolf, page 2


  • Increased revenue by at least 10% per year by identifying needs of the client and explaining those to them.
  • Saved the company the need for more employees by handling both sales and customer service.
  • Administered large government contract including customer service, new product introduction and contract modifications.
  • Demonstrated the ability to work with both decision makers and individual users.                                                                                                 
  • Generated new business by 5-10 clients per year.
  • Renewed current clients by providing individualized customer service.
  • Negotiated terms of contracts with new clients.

Corporate Accounts Coordinator                                                                   1995-1999

  • Solved problems with clients to their satisfaction, receiving unsolicited praise which resulted in increased sales.
  • Worked with other departments to facilitate special projects resulting in time saved.
  • Trained new employees on company policy and working with clients.
  • Possessed the ability to identify what a client problem was and how to rectify the situation.

Technical Support Representative                                                                          1993-1995

  • Dealt directly with users of all products sold.
  • Used technical knowledge of all products to solve problems.
  • Managed company’s Pass Guarantee program.



EDUCATION

Bachelor of Arts, Sociology with a minor in Political Science
Metropolitan State College-Denver, Colorado


TRAINING

Internal company sales training
Telephone communications training
Microsoft Office applications


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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