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ACCOMPLISHMENTS Home Depot, Atlanta, GA April 2007 – Current
Business
Analyst HR Designs:
● Developed functional
specifications for the development of HR applications.
● Developed use case details for
web based applications like the LOA Script, Employee Self Service and Manger
Self Service applications and many others.
● Developed web based electronic
forms to capture transaction request for three different call centers.
● Developed wire frames for IT on
all Employee Self Service and Manger Self Service applications. Together they
comprise of 20 to 25 different applications.
● Developed and implemented QA
strategy for testing in the My Apron portal.
● Created and conducted test case
scenarios, test scripts and user experience sessions in our usability lab.
● Reported weekly on status of
portal projects to leadership.
● Gathered requirements for
deploying applications into an internal web based portal (My Apron).
● Managed security implementation
in My Apron portal for all applications and forms.
● Developed solutions and implementation
of the HR Knowledgebase (Endeca) a third party search product.
● Trained Knowledge Quality
Management team on Endeca search tools so they could complete content request
for all HR business partners.
● Developed sequence diagrams and
swim lanes to define and illustrate the business processes.
● Worked with the HR business
stakeholders to define the HR business processes.
● Designed the Associate Advice
and Counsel, Retail Staffing Center and HR Service Center pages to provide
faster access to content and reduce call times in the HR Service Center.
● Designed email forms for store
managers that allowed them to submit transaction request to the HR Service
Center and focus on managing the stores.
● Re-Designed Manager Self
Service (MSS) applications to unify store HR transaction processes for Store
Managers in 2200 stores nationwide.
● Lead Designer for the LOA Call
Script which provided the call center with a script that assists the call
center with answering any leave of absence related questions and ensuring our
associates receive the most accurate information.
● Facilitated design sessions
with business stakeholders, team mates and leadership to discover or describe a
design solution.
● Delivered solutions on time
with limited or very tight windows for development and deployment.
Proficiencies:
As a business
analyst on the HR Design team. I delivered knowledge about the portal
infrastructure to bridge the gap between IT and HR business partners. Defined
business processes to help our HR business partners make informed design
decisions. I managed and architected many major changes to many internal and
third party applications. I held graphic facilitation meetings to brainstorm
concepts visually and in real-time. Educated HR business partners on current IT
technology and helped them find viable solutions too many of their business
needs. I was a major leader and contributor to my team filling in with my
technical knowledge and creativity to establish expertise in all matters of
application design. As a business analyst I worked under constrained time lines
but those helped me use my creativity to find better solutions that took less
time to create and saved the business money.
Web.com,
Atlanta, GA March
2005 – April 2007
Web
Designer
● Developed and managed over 30
Web sites a month, including E-commerce solutions.
● Responsible for performing
additional design work to meet customer’s goals. Build Web sites using
proprietary SiteBuilder™ tool.
● Manage between 30 and 40
accounts in a 30-day period.
● Implementation of Flash and
video into SiteBuilder™ tool.
● Developed E-Commerce sites
using Miva Merchant and E-store Builder.
Proficiencies: As a designer and production
manager. I managed up to and sometimes exceeding 30 sites a month to my
customers. I was an important partner in helping them define their vision for
their businesses first website. I handled difficult tasks with ease and
described many limitations with the SiteBuilder™ tool, but also offered
alternatives solutions that they could take advantage of. I was a team leader
assisting many of my co-workers with design advice and even helping out when
they needed it. As an employee I always kept up an upbeat attitude which helped
the overall team attitude. I worked in a really fast paced high intensity
environment with ease.
Home Depot, Atlanta, GA March
– May 2004
Production Support Representative-Department E-learning
● Troubleshot e-learning modules
developed in Flash MX, quality assurance testing of new learning modules.
● Worked with development team on
production of the learning modules in Flash following the layout specifications
of the instructional design team.
● Created reports based on
information from SQL database on the effectiveness of each course.
● Generated reports on the number
of issues encountered and resolved on a weekly, monthly, and yearly basis, as
well as participated in weekly meetings to discuss progress and issues in the
development cycle and to meet deadlines.
Proficiencies: I provided production support
for employees at Home Depot to help fix issues with the Flash Training Modules.
When things became slow I would help the development team put together the
training modules in Flash. I also performed Q & A on the modules to make
sure there weren’t errors in the flash movies such as sound timing and missing
frames. I also ran reports on the pass/fail ratio to determine the
effectiveness of the training.
Earthlink, Atlanta, GA February
2001 – May 2002
Technical Support Representative
Proficiencies: Provided technical support for
Internet service provider; troubleshot dial-up, Vantive, DSL products, VPN,
Lotus Notes, Outlook Express, TCP/IP, LAN, Ethernet, frame relay, ATM, SNMP,
RMON, VPN, ISDN, Web hosting.
SKILLS Web Programming 9 years:
■
HTML
■
CSS
■
Java Server Page Development
■
JavaScript
■
Java
■
ActionScript
■
PHP
■
XML
■
Ajax
Database programming 7 years:
■
MySQL
■
DQL (Documentum Database Language)
User Experience and Interface
Design 5 years:
■
Adobe full suite of products (Dreamweaver, Photoshop, InDesign,
Flash, Illustrator, After Affects, Acrobat, Soundbooth)
■
Developed wire frames in HTML, Javascript, CSS, XML.
Content Management Systems,
E-commerce, Search and Enterprise Portal 3 years:
■
Endeca Search
■
Websphere portal (MyApron)
■
Documentum (CMS)
EDUCATION University of South Florida Tampa,
FL
Area
of Study: Computer Science
Related
course work:
Network
and programming design,
L programming, Java programming, User Interface
design and development, and .NET Microsoft application development.
ACC
Learning Solutions: Business Analyst Coursework included graphic facilitation,
project scope description, stakeholder inventory, requirement gathering
techniques, brainstorming, interviewing, focus group, exploratory prototyping
and Business Process Modeling (BPM).
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