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Business Owner Resume Format in Word Free Download

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JOY LOPEZ
309 Chevalier Court
Severn, Maryland 21001
(443) 688-1230
joy@live.com

SUMMARY

Management and Administrative Professional with a talent for making effective decisions under challenging conditions and ability to quickly revise tactics to achieve goals. Demonstrated ability to motivate, lead and direct a diverse group of individuals to deliver consistent excellent customer service. Possess strong communication skills and the demonstrated ability to successfully manage time and meet deadlines.

EXPERIENCE

Jen’s Home Daycare, Severn, MD                                                                                          2006-current
Business Owner
Created and executed a successful business plan designed to provide quality care to young children in a safe and stimulating environment.  I partner with parents and enforce contracts while simultaneously maintaining licensing guidelines and continuous educational guidelines.

Quality Carpet Cleaning, Inc.
Administrative Assistant                                                                                                       2003-2006
Performed administrative duties including the following: answered telephones, filed forms, organized sales data, created spreadsheets, scheduled cleanings and performed payroll functions.   Maintained office equipment and updated software. Prepared invoices and oversaw accounts payable.

The Sweet Factory, Anaheim, California                                                                                  2000 to 2003
District Sales Manager                                
Oversaw all store operations for sixteen locations and developed plans and strategies to direct daily operations and manage sales, service, customer service, P&L, and performance. Solicited new business and established strong relationships with clients. Conducted quarterly audits to ensure compliance with all company policies and operating standards. Accomplishments included:
-         Created and implemented effective business strategies and successfully increased sales, controlled costs and maximized profit.
-         Successfully retained representatives and completed turnaround of under-performing sales team members with specialized training in customer service.
-         Developed and implemented management and customer service training and identified and recruited management candidates.
-         Selected as one of six District Managers to move forward with The Sweet Factory after reorganization in November 2001.





Wolf Camera/Fox Photo/CPI Photo                                                                                      1986 to 2000
District Sales Manager; (1997 – 2000)
Wolf Camera/Fox Photo
Directed and supervised the District Sales Trainer, the District Technician and thirteen locations in Maryland and Virginia. Reviewed and audited sales and profit and loss statements. Ensured delivery of excellent customer service throughout all locations and increased total district contribution by 30% in 1999. Opened and operated an imaging center designed by KODAK.

Store Manager; (1993 – 1997)
Fox Photo/CPI Photo
Provided strong leadership and direction to ensure team members exceed customer’s expectations and ensure compliance with daily operational procedures. Interviewed and trained new hires. Developed and motivated a sales team that excelled in providing excellent customer service and consistently achieved company goals. Selected to serve as District Trainer and then promoted to District Sales Manager.

Legal Abstractor; (1995-1996)                                                                                  part-time
CorpAssist

Conducted UCC searches and researched bankruptcy filings.  Answered telephones, prepared letters for clients and filed office documents.

Administrative Assistant (1987-1990)                                                                      part-time
OACES  Outpatient Alcohol and Counseling Agency

Filed forms, maintained client records, entered client’s data, answered telephones and ordered office supplies.

Assistant Manager; (1987 – 1993)
CPI Photo Finish
Provided support to the store manager. Supervised and directed team members. Created store schedules and productivity reports. Designed effective and engaging store displays to maximize sales. Promoted to Store Manager.

Lab Technician; (1986 – 1987)
CPI Photo Finish
Provided excellent customer service by ensuring timely delivery of quality prints to customers and maintained all equipment to ensure maximum quality.  Promoted to Assistant Manager.

EDUCATION
B.S. in Paralegal Studies; University of Maryland, Adelphi, Maryland; 1997
B.A. in English; University of Maryland, College Park, Maryland; 1993
Currently pursuing a M.S. degree in Management specializing in Human Resources 2009-present
TECHNICAL SKILLS
Microsoft Office Suite including Word, Excel, PowerPoint and Outlook








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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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