Technical Support Engineer Resume Format with 15 years Work Experience Format -->

Technical Support Engineer Resume Format with 15 years Work Experience Format

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for a Technical Support Engineer Resume Format with 15 years Work Experience Format in Word / Doc / Pdf Free Download

CURRICULUM VIATE 

Anima Paliwal                                                                                                                                       

 Mobile No (Dubai): +9584912658

 Mobile No (India): +919241859632                                                                     Email ID:anima108@gmail.com       

 Visa valid till 21st June.

 

OBJECTIVE: 

To shoulder the responsibility and make a significant contribution to the growth of the Organization by utilizing knowledge of Telecom technologies, potential and experience to the maximum level.

Professional Experience 5 years

 

1.      Current Employer- Aditya Birla Group from March 2010 to till date. It is the third largest Indian multinational conglomerate company with 40$ billion revenue derived from 42 nationalities.

My assignments in Idea Cellular Ltd.:-Maintaining U.P west (India) Network’s KPI both in 2G and 3G as BSS/RAN Support Engineer.

2.      Nokia Siemens Networks Pvt. Ltd from April 2009 to March 2010 worked as Support Engineer (O&M) handles various KPI improvements and maintenances in a particular Cluster for the customer satisfaction 24*7 by troubleshooting various issue instantaneously for Airtel in Mumbai circle on pay roll of N.R radio and switch Pvt. Ltd.

3.      Dr. Pandian Technologies from June 2008 to March 2009 as a Project Engineer carried out large scale of project roll out for Vodafone, Idea project in Andhra Pradesh circle and BSS Engineer in Bihar & Jharkhand Circle for Vodafone In.

 

Responsibilities as a (Technical Support Engineer):- Idea Cellular Ltd.(U.P west)

2G Job Responsibilities:

 

  1. Health checks of all the Crucial Node’s such as BSC, RNC and TCSM (transcoders), etc.
  2. Analyzing & rectification of KPI affecting alarms in Network.
  3. Site re-homing form one BSC to another BSC.
  4. Re-homing of BSC form one MSC to another MSC.
  5. BSC hardware up gradation.
  6. New software up gradation in BSC (CD implementation S13 to S14, S14 to S15, EBS26, EMB software up gradation) and BTS.
  7. License management in BSC.
  8. Site Creation of Ultra, Metro and Flexi BTS using Radio Network Manager, MML commands.
  9. TCSM, Signaling Link, Circuit & Gb Link creation.
  10. Analyzing cell reports: Success rate & congestion (TCH, SDCCH) and make changes accordingly
  11. Analyzing of A-int traffic and augmentation of TCSM accordingly.
  12. Making excel tools, macro & scripting.
  13. Implementation of CRF’s [Change request forms] as per data given by RF (quality) division.
  14. Implementation of GRPS, EDGE, Call testing, handover checks and alarm definition in sites.
  15. Provide Level 2 support to BSS field engineers.

 

3G Job Responsibilities:

 

  1. Health Checkup of all RNC's
  2. COCO, IPNB creation, VLAN splitting.
  3. Alarm rectifications at RNC & WBTS level.
  4. ATM to IP and IP to ATM Conversion
  5. Troubleshooting and field support
  6. RNC and WBTS level parameter change.
  7. New software up gradation in RNC (CD implementation MP3 to MP5) and WBTS.
  8. Software release up gradation from RU20 to RU30 RNC.

 

SGSN Responsibilities:

  1. Creation of Gb links (over IP and Frame Relay) in SGSN.
  2. Creation and Migration of RNC in SGSN.
  3. BSC Migration and Re-homing in SGSN.
  4. Responsible for various configurations in SGSN.
  5. Preventive maintenance and performing Health checks.
  6. PCU pooling in BSC and SGSN.

 

OSS Job Responsibilities:-

 

  1. NE Integration on OSS 5.3 like BSC, MSS, MGW, SGSN etc.
  2. OSS offline Backup (DB & Image) on Periodic Basis.
  3. OSS Internal Alarm Rectification.
  4. Vital Process check & Rectification
  5. OSS cluster status checking.
  6. File system checking & rectification.
  7. OSS NE alarms checking & rectification even on NE end.
  8. Perform OSS O&M, implement configuration changes and support users of OSS network & to     coordinate with NSN on the various OSS issues. Maintain OSS servers availability to ensure maximum report availability.
  9. Coordinate with NSN & INDUS TOC Team on the various OSS issues. Maintain OSS servers’    availability.        
  10. OSS Published Remote Application (2G+3G BTS Manager, Flexi Hub Manager etc.) support &    maintenance.

 

System Administration: Ensuring Scheduled backups of file systems RNC and BSS database. Addressing problems related to application, access and OSS part of OMC-R network. Integration and commissioning of new monitoring terminals, and ensuring proper working of the same with respect to Software and hardware parts.

 

Configuration Management: Database definition & creation for GSM network entities (BSC, TRAU & BTS) through network management system. Scripting & editing of configuration scripts for implementing various features in GSM radio system e.g. database of network entities.

 

Fault Management: Supervision of OMC system alarms. Trouble shooting & doing timely preventive fault diagnosis for RAN, WBTS, BSC, TRAU & BTS hardware, software modules as proactive measures.

 

Software Management: updating latest S/W in BSC, RNC as per Vendor recommendation in throughout the Network.

 

Report Generation: Preparation and Analysis of daily OMC-R (radio) and reports as per internal benchmarks & TRAI regulations.

 

Responsibilities as a Operation & Maintenance Engineer (O&M) :- Idea Cellular Ltd.(U.P west)

 

  • Responsible for Managing the 2G and 3G Network, KPI as per standards.

§  Installation and Commissioning of Nokia WCDMA Base Station Family, Nokia WCDMA Flexi-BTS, Nokia Flexi BTS, Nokia BTS Ultra site GSM/EDGE (900 to 1800 Band Synchronization) with FXC RRI and/or FXC E1/T1, Nokia Metro site. Expert with Nokia Flexi BTS integration, commissioning and troubleshooting, create and upload xml file, upgrade HSDPA (re configuration of PCR, upload Software license for channel Elements <CE>, re create IMA, and recreate IUB terminations.

§  Expert with Nokia flexi transmission module configuration and troubleshooting such as FTFB (Nokia flexbus 2 x 16 x 2 Mbit/s) and FTIB (E1/T1 symmetrical 8 x 2 Mbit/s), FIFA, FIPA, external alarm (EAC) installation, configuration and testing.

§  Good level of 2G competence/ remote based troubleshooting capability on Nokia equipment.

§  Nokia 2G BSC3i monitoring and Software upgrade S13 and S14.Perform BTS Creation, configuration and integration at the BSC by MML.

§  Installation, Commissioning and troubleshooting of PDH/SDH radios like Nokia Flexi-Hopper (FIU 19), FIFA, FIPA, FPMR, Felxi Hybird and Nokia RRI. Creation / Modification of Q1 link for Nokia FIU19E microwave equipment alarms, Q1 implementation for FIU 19 & METROHUB for remote login to these equipments.

§  Re-homing of BTS Sites from one BSC to another.

§  Making E1 drop on SDH node (CERAGON) and PDH node for new BTS site.

§  Commissioning, operation & Maintenance and integration of SDH equipments installed on BTS sites.

§  Measuring VSWR and Return Losses using Site Master.

 

Responsibilities as a BSS Engineer---- Nokia Siemens Networks

  • Responsible for carried out all Operational and Maintenance activities in south Mumbai Airtel Bharti cluster. Carried out various under mention activities such as BSC 3i Maintenance. Presently working on different types on equipments such as Ultra BTS, Metro BTS, Flexi BTS, Siemens IDU, Nokia IDU, NEC IDU and on various equipments to run complex Network for (sites of 8+8+8 configuration) round the clock.
  •  Nokia BTS Site (Ultra, Flexi &Metro) & Nokia Flexi Hopper/RRI/FXC STM commission & integration. External Alarm integration from the BTS site & rectification of various internal alarms (quality & service affecting/Performance degrading).
  • Carried out the design, project supervision and acceptance test of IBS project for GSM Operator.
  • Make appointments and meet with the property flat owners, offices prior to the installation and lay-out of cable trays, RF coax feeder cables (½”, 7/8 “), directional and Omni-directional indoor antennas, combiners, couplers and splitters.

Previous Assignment (20 June 2008 to 10 march 2009)                  Project Engineer

Previously worked with Dr. Pandian Technologies Pvt. Ltd. providing vendor services (commissioning and installation) for Vodafone Essar Spacetel Pvt. LTD. on Nokia Siemens Network Systems in Andra Pradesh Circle and Bihar and Jharkhand Circle.

 

QUALIFICATION:- 

* Completed B.Tech in Electronics & Communication from Shri Ram Murti Smarak College of Engineering and Technology, affiliated to UP Technical University. (Aggregate percentage: 63.5%)

* Passed out 12th Standard from CBSE Board. (Aggregate percentage: 70%)

* Passed out 10th Standard from CBSE Board. (Aggregate percentage: 72%) 


TRAININGS/CERTIFICATE COURSE:-

Internship: Undergone four-week training with Zee Networks, (Essel studio) Noida (UP), in July 2007, in which went through the entire functioning and transmission of Dish TV (DTH) via Satellite communication system transmission of various channel’s throughout the Globe.

Excellently completing on-site project “Designing of Video Controller for VTR” under the supervision of Dish TV technical team.

Knowledge in 2G & 3G Networks:-Include following topics:

    GSM

    3G NETWORKING

    IP basics

    Transmission line

Knowledge in Satellite Communication:-

Basic knowledge of Satellite communication system.

 

Language Known:                                      English & Hindi

 

Reference:                                                  Provided on demand

 

Date:

Place:                                                                                                                                      Anima Paliwal

 


About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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