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KAPIL VORA
M: 7785961254
kapil_vora@rediffmail.com Personal Information
D.O.B. : 06/04/1979 Gender : Male
Nationality : Indian
Marital
Status : Married
Passport No. : MO365845 (Valid till 22.07.2022)
Academics
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CERTIFIED
INTERNAL AUDITOR ( FROM LLOYD’S-OCT’16 )
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B.COM.
(COMM.) (MSU, Vadodara) [ 2000 ]
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DIPLOMA IN COMPUTER APPLICATION [
2000-2001 ]
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HOTEL MANAGEMENT (MSU,
Vadodara) [ 2004-2005 ]
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PDCA-CONTINUAL IMPROVEMENT PROJECT
CERTIFIED-2016
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Resume summary
Certified Internal Auditor, B.COM, HOTEL MANAGEMENT and Diploma in Computer Application with 17 + years’ of Experience in service industry with an excellent customer care and manpower management.
Professional Experience
ORGANISATION : THE AKSHAY PATRA FOUNDATION
DURATION : JUNE 2015
- PRESENT
DESIGNATION :
MANAGER- MANUFACTURING
JOB PROFILE : Managing four
departments with capacity of 350 labours
STORES / PRODUCTION
/ MAINTAINANCE / PURCHASE
Maintaining plant &
documentation as per ISO STANDARDS
Direct responsibility for facility’s operational
performance in the
area of
Safety, Quality, Delivery, Productivity, Continuous
improvement and efficiency.
Responsible for identifying, growing and developing talent in the
operations organization resulting in improved leadership
effectiveness.
Excersice
direct leadership over manufacturing management team
with
respect to safety initiatives, production volumes, cost & quality
to meet operation’s
and customer delivery schedule.
Implement world class Continuous Improvement production
system.
Implementing SOP’S for above departments
Ensuring regular
audits keeping SOP’S as benchmark.
Responding to beneficiary
complaints.
Vendor management and negotiation
Stock
checking and inventory / pilferage control .
Recruiting,
training and motivating staff.
Organizing, Planning and
supervising the shifts of kitchen.
Maintaining ISO standards of quality control, hygiene ,health
and safety.
ORGANISATION : DOMINOS
PIZZA - RAJKOT
DURATION :
DEC 2012 – JUNE 2015
DESIGNATION : SENIOR ASSISTANT
MANAGER
Handling a
team of 40 team members 2 assistant managers ,3 associate managers and
reporting to store manager .Take daily decisions that involve time management
(sense of urgency), staff scheduling and support, upholding product quality,
cleanliness, and all other Company standards.
Builds
sales and maximizes profits by effectively recruiting, training, developing and
communicating Company and Guest expectations to entire team.
Coach,
teach and motivate team to maintain high-quality Guest service and safety.
Exercises
good business skills and judgment in cost control procedures, financial
accounting, inventory levels, and labor management
Key Competencies:
·
Coaching and Development
·
Effective Communication
·
Demonstrates Ethics & Integrity
·
Values Diversity
·
Building Credibility
·
Time and Priority Management
·
Problem Solving and Decision Making
Role:
· Plan, direct and
coordinate the food and beverage service and guest service
· Conduct daily
briefing to discuss company policies and procedures, guest comments and
scores, general and service related issues, etc
· Prepare schedules
for employees according to the forecast and within the limits of the staffing guide
to
ensure adequate
· Coordinate staff
development and training in line with departmental SOP’s
· Evaluate the
performance of the assigned team and initiate internal development and
promotions
· Ensure the
highest possible cleanliness and maintenance standards
· Increase the
revenue and footfalls for meal periods esp. for lunch and dinner
· Complete the
P&L report every month end
ORGANISATION : SUGAR N SPICE
DURATION : JULY 2010 to Nov 2012
DESIGNATION : RESTAURANT
MANAGER – FOOD COURT
Manage unit as per SOPs
Focus on
sales building
Hiring &
Training of team members
Controlling cost & inventory
Read, interpret P/L statement
Guest service interaction
Maintain sanitation standards/equipments of
the property.
Oversee
all front and back of house operations; ensure the restaurant and company
standards of quality and service are met. Optimize profits and increase sales
by controlling food cost, labor cost, and outstanding customer service
ORGANISATION : THE GOODIES CAFETERIA
DURATION : 09th march 1999 -10th
June 2010
DESIGNATION : Captain
JOB PROFILE : Interacting with people
Allotting tables to customers
Taking
care of their orders
Handling
muster roll for all the outlets
Interacting
with the vendors on regular basis.
Handling the
bank transactions [Pay-in-slips].
Taking
care of all Purchase transactions.
Sending
indent / inventory for the month.
INDUSTRIAL
TRAINING
Ø With Taj Residency Vadodara.
HOBBIES
Ø Traveling, Playing outdoor
and indoor games
STRENGTH
Ø Capable of carrying out
multi tasks/ performing in team /work within deadlines & pressure with
pleasing personality.
DATE :
PLACE
: KAPI
L VORA
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