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Isabel Chuk
35 Benedict Ct.
Renton, SN 32014
712-517-2014
Isabel_chuk29@gmail.com
Systems Analyst
with extensive experience in software development, systems analysis, technical
and desktop support (including PC deployment and repair), IT Audit
SUMMARY OF QUALIFICATIONS
·
Extensive experience in commercial office and manufacturing
environments.
·
Recognized for superior end user support and consistently
improved customer satisfaction and productivity.
TECHNICAL SKILLS
OPERATING SYSTEMS:
WINDOWS 2000, WINDOWS XP, WINDOWS 7, UNIX
DATABASE
EXPEREINCE: Access, SQL
OTHER SOFTWARE:
Microsoft Office , Remedy Asset Tracking, HP Service Desk
SOFTWARE: MANMAN
(ERP System)
LANGUAGES:
FORTRAN, COBOL
PROFESSIONAL EXPERIENCE
GLOBAL TECHNICAL
TALENT/LIBERTY MUTUAL August
2009-Present
Asset
Management Consultant Portsmouth,
NH
·
Sent e-mail messages to company personnel to locate assets (PCs and
other devices) assigned to terminated or reassigned employees. Directed company
personnel to appropriate forms for loss of, reassigning, or disposing of
assets.
·
Researched company assets
(PCs and other devices) marked as "Disposed" to ensure they were
correctly disposed of instead of
reassigned to personnel.
COMPUTER SCIENCES
CORPORATION April
2001-May 2008
Lead
Programmer Analyst Windsor,
CT and East Hartford, CT
·
Tracked PCs and related assets for redeployment and reclaimed
outdated assets via Remedy’s asset tracking system allowing for accurate tracking
of assets.
·
Performed software and hardware upgrades and installations on
PCs resulting in improved user productivity.
·
Created flowcharts and documents for users of a legacy
manufacturing system resulting in decreased transition time in preparation for
development of a new manufacturing system.
·
Customized programs to be compatible with their particular
business resulting in improved customer satisfaction.
·
Simplified process of providing financial data by creating and
implementing programs and procedures to transfer financial data resulting in
improved customer productivity.
·
Allowed users to submit MANMAN command access requests via
electronic mail instead of paper forms resulting in decreased processing time
of requests.
·
Simplified process for users to submit location inventory
changes via spreadsheet resulting in improved user productivity.
·
Participated in yearly SOX audits to ensure documented
procedures were followed resulting in four straight years of successful SOX
audits.
KOKUSAI
SEMICONDUCTOR May
1998-April 2001
Senior Programmer/Analyst-ERP
System Administrator North Billerica, MA
- Customized programs to be compatible
with their particular business resulting in improved customer
satisfaction.
- Performed software and hardware
upgrades and installations on PCs resulting in improved user productivity.
- Developed procedures and created
documentation to allow users to do financial closings on their own
schedule resulting in decreased system downtime, user productivity, and
flexibility.
EDUCATION
NORTHEASTERN
UNIVERSITY Boston, MA
Bachelor of
Science in Mathematics/Computer Science
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