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James Hicks

·  150 Cloverdale Lane S  Riverside, NA  52014  ·  (637) 552-2632  ·  Email: james_hicks@yahoo.com  ·

Objective

To obtain employment with a progressive company in a creative and challenging environment where I can demonstrate my skills in management, leadership, planning, prioritization, organization, multiple task performance, meeting deadlines, and being an integral part of a hard-working, innovative team.

 

Experience

Archiving Specialist – Team Lead                                     August ‘09 – Present

Ancestry.com                                                                  Provo, Utah

·         Oversee archiving of all imaging content of multi-million dollar technology company

·         Resolve a wide array of technical issues ranging from methods of archiving to database construction

·         Led archiving team in reconstruction effort:  Before taking the position, archiving was unorganized and inefficient; with my help, archiving became organized and efficient

·         Manage multiple projects with tight deadlines

·         Manage multiple servers

·         Work with NAS, tape libraries, & HDD (with associated software types)

·         Test & implement new software, hardware, & procedures to safeguard against data loss

·         Restore archived content when necessary

 

Executive Producer / Post-Production Manager                   August ’03 – Present

Flaming Eye Productions                                                 Orem, Utah

·         Supervise a full-service video production company

·         Edit video & audio

·         Operation of various cameras

·         Solve problems quickly & effectively in order to minimize costs

 

Installation & Repair Supervisor                                     September ’07 - March ‘09

Sentio Producer Electronics                                               Orem, Utah

·         Supervised teams of install technicians and repair technicians

·         Ensured technicians were completing repairs and installations on time; Communicated status to customers

·         Developed procedures to streamline repair and install process

·         Trained technicians on repair and install processes.

Technical Support Agent                                                  August ‘10 – September ‘11

Teleperformance USA                                                     Lindon, Utah

·         Troubleshoot phone, video, and data services

·         Provide support and educate customers about services

·         Represent the Verizon brand in a positive manner

·         Work with Network Technicians to build and provision phone, video, and data circuits

 

Education

College Coursework                                                        

Utah Valley University                                                   Orem, Utah

 

Skills

·         Excellent knowledge of computer software (Windows, Microsoft Word, Excel, various archival software programs, Adobe Photoshop, Illustrator, Final cut Pro, Soundtrack Pro, Motion, After effects, DVD studio Pro, Flash, In-design, Cinema Tools, Dreamweaver, etc.)

·         Outstanding presentation skills – organization and communication (verbal & written)

·         Training abilities are exemplary

·         Solve problems quickly & efficiently

·         Ability to create and learn new ideas, implementing them into established procedure

·         Persistent, loyal, and hard working with a sincere desire for excellence in performance

 

 

Achievements, Honors, & Affiliations

·         Working towards MCITP and CCNA certifications

·         Between the months of October 2011 and January 2012 I completed 86 projects.  Of those 86 projects 51 were completed ahead of schedule, 13 were on time, and 22 were delayed (most only by a day or less).

·         Archived 1.25 petabytes of information in 2011. 

 

 

Personal Interests

·         Love to produce and study film making

·         Study technology and science

·         Collect Art

 

References

·         Available upon request

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