Acquisitions Agent Sample Resume Format in Word Free Download

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Hayek Helen

Monica Drive, Birmingham, RA 30141      hayek_helen281@gmail.com       (378) 704-6744

Dependable Customer Service Representative specializing in customer relations ensuring satisfaction and loyalty.   Effective communication skills with ability to establish customer relationships in person and over the phone. Excellent organization and time management skills resulting in maintaining office efficiency.  Adaptable, self starter with the ability and competence to take initiative to complete tasks in a timely manner. Knowledge of Microsoft Word, Excel, PowerPoint and Outlook and Sales Force.

Accomplishments

·         Implemented follow- up procedures to ensure complete customer satisfaction in a cost effective manner for the company and convenience for the customer.

·         Achieved and maintained 100% customer satisfaction within three high volume dealerships.

·         Demonstrated ability to analyze complex situations and resolve customer concerns quickly and effectively.

·         Streamlined communication from Customer Relations Manager to General Manager to enhance decision making and quicker response time for customer needs.

·         Achieved and exceeded monthly account acquisition and retention goals 100% of the time by effectively working warm leads and maintaining current customer base.  

·         Improved productivity by 25% and service revenue by 12% by designing practical solutions, and implementing cost-effective plans for resolving customer concerns.

·         Developed and implemented service enhancement programs to improve customer satisfaction and profitability by creating smoother transition for customer and their vehicle needs.

Professional Work Experience

Full Circle Wireless, Irvine, CA                                                                                 2011-Current

Acquisitions Agent: Customer Service/Data Entry

·        Accurately input all daily lead information into file for processing of returning wireless devices. 

·        Moved customer information through system allowing other departments to complete process in a timely manner.

·        Sales Follow-Up: Followed up with customers to meet monthly goals and increase sales.

·        Ensured accuracy of customer information in order to send payment to customer.

·        Called warm leads to encourage or remind them to send wireless devices to retain current value, while consistently meeting monthly goals. 

·        Called stale accounts to entice and renew accounts, reengaging business.

ProPath Inc., Irvine, CA                                                                                                                    2011-2011

Administrative Assistant - Business Services

·         Customer Service: Conduct follow up with job seekers to check career search status and job matches made by recruiter.

·         Insert all job lead descriptions accurately into template for job board postings.

·         Verify status of all job leads posted, and post all current leads for job seekers’ review.

·         Logistics: Coordinate supplies and support needed to assist in planning and execution of job fair.  

Doheny Imports, San Clemente, CA                                                                                                   2009-2011

Customer Service/Administrative Assistant

·         Dialogued with store managers and vendors regarding purchasing or reorder of merchandise.

·         Organized work flow of office expediting needs of business.

·         Inspected and reconciled all incoming merchandise making sure all purchased items were accounted for.

·         Reset displays and spoke with store managers regarding any display issues, presented new products.

Jaguar Land Rover of Newport Beach, Newport Beach, CA                                                               2008-2009

Warranty Administrator: Repair Processor  

·         Followed through via computer and phone on repair orders from inception to completion.

·         Data Entry/Computer:

·         Researched work times for parts and repair of vehicles as job assignment are completed.

·         Submitted claims to manufacturer for reimbursement to exceed daily profitability.

·         Reconciled rental coverage by manufacturer as to not exceed monthly allotment.

Heritage Lincoln Mercury, Tustin, CA                                                                                              (2003-2008)

Customer Relations Manager/ Business Development Center                                                   2006-2008

·         Heavy phones: 70+  outbound, 30+ incoming call per day

·         Prepared and passed all inspections for employee policies, procedures and dealer compliance for JD POWERS and ASSOCIATES.

·         Called customers to follow up the next day to insure customer satisfaction is met.

·         Immediately resolved any concerns or questions with customers.

·         Acted as liaison between customer and vendor to schedule appointments for repairs.

·         Followed up with customers regarding future sales and service possibilities through mail and by phone.

Dispatcher                                                                                                                                      2005-2006

·         Dispatched maintenance and repair work to technicians for completion for a high volume service department.

·         Communicated with service advisors regarding scheduled timing and progress of all vehicles in service department for maintenance or repairs.

·         Booked repair orders with descriptive explanation of repairs for customer review and manufacturer coverage of repair.

·         Listed all recommendations for future repairs and maintenance for vehicle and informed customer of future needs.

Lease Renewal Manager                                                                                                               2003-2005

·         Prepared Lease-End Extensions, Monthly Forecast Report, and Condition Reports to chart progress for the department.

·         Maintained rapport with existing clientele through ongoing personal contact.

·         Analyzed and prepared customer credit reports, prepared final paperwork and entered pertinent information into database for future customer follow-up.

·         Presented financial information analysis to existing clients within the lease end termination period for customer review.

·         Updated follow up program to contact lease end customers regarding lease end renewals, isolated and reduced any questions or concerns at the end of lease term.

Ken Grody Ford, Buena Park/Carlsbad, CA                                                                                       1995-2003

Lease Renewal Coordinator/Master Certified Customer Relations Specialist

·         Contacted customer at lease end to review all options available.

·         Prepared all documents and retrieved files pertaining to customers lease end decisions, i.e. renew lease option, return leased vehicle, or buyout vehicle.

·         Coordinated and interfaced with sales staff to provide excellent customer service to prospective customers.

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