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Account Management Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

521 Ipswich Close, Johnstown, HA  47112 ·(974) 715-3984· gallup41a@gmail.com
Gallup Actor

Objective
To obtain a position within a company that will allow me to utilize my customer service, logistics and analysts experience.

Experience
2008-Present
Magnaflux
Glenview, IL

Account Management

  • Coordinated with other departments, in handling purchase orders and providing service to customers.
  • Received and handle all customer requests for quotations, orders, lead times and relayed pertinent information to customers. 
  • Followed up with customers regarding back orders, late shipment as well answering questions regarding their order, checking availability and pricing.
  • Processed return goods authorizations (RGA).
  • Generated pick list for shipping department.

 
2007-2008
British Petroleum America
Naperville, IL

Credit Card Analyst

·         Assisted sites to determine what credit card transactions that have been processed, for both manual tickets and electronic batches.
·         Updated sites inquires into database for future records.
·         Work with sales cancellation, error letters, over/short invoices and charge backs to assist jobber/sites to inform them why have been debited or credit as well as work with transactions that need to be reversed and credited back to the sites account
·         Checked on status of orders, working with the purchase order numbers the customer provided or locating their order in system.
  • Work with pre-authorized sales receipts, transaction detail reports and acquire batch reports to determine if a transaction has been processed and verify transaction against a custom database system.
  • Assist sites with pulling batch detail and batch summary reports from their EPOS (registers).

 
2005-2007
Aero Products International
Wauconda, IL

Account Coordinator

·         Data-entered orders that have been received from e-commerce faxed in orders also orders that I have received via email.
·         Authorized return authorization of damaged products.
·         Worked with shipping department to create shipments for ground, freight and expedited orders.
·         Submitted customers mass merchandise orders to the manufacturing plant in China.  Coordinated documentation to ship to the United States.
·         Assisted customers with their account questions and resolved issues.
·         Updated customer’s websites with tracking information to verify orders have shipped, as well as updated inventory on a daily basis.
·         Worked with blue prints, parts catalogs as well as some additional networking tools to accurately determine that the customer was receiving the correct items they needed.
2002-2005
                     Component Products Group

                         Volo, IL

Customer Service/Warehouse

·         Assisted customers with questions and resolved issues.
·         Data-entered orders that have been received; faxed, phoned-in or that I have received via email.
  • Checked on status of payments.
  • Prepared copy for magazine ad and coordinated with the magazine’s advertising department.
  • Handled all the duties of the company’s website, including price changes, adding and deleting of products, weights and measures.
·         Daily FED-EX and UPS shipping/receiving. 
·         Called freight forwarders and requested pickups as well as prepared all documentation.
·         Shipped; ground, expedited, international and worldwide shipments along with all the documentation.
  • Daily tracking and tracing of freight movement throughout the U.S.
1999-2002
Burrows Company
Wheeling, IL

Accounts Receivable

·         Data-entered daily batches in excess of one million dollars and entered into the database.
·         Cash research, daily deposits, EDI’s (electronic wire transfers).
·         Posted invoices, credit memos, and daily zero washes.

Skills
Software; Quick Books, Navision, Lotus Notes, Microsoft Word, Microsoft Outlook, AS 400, SAP, Excel, Siebel, SBN, MAS400, as well as custom database systems and 10 key.

Reference furnished upon request.


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