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Anjan Thai 3044 Omaha Street Lake View D., SA 40021 Phone: 320-729-3340 E-mail: anjan.thai.08@gmail.com

Professional Summary Successful business analyst and consultant, specializing in using a systems approach to systems analysis, strategic planning, technical communication, conflict management, facilitating to consensus, and critical decision making. Experience Software and Business Process Analysis }  Conducted a needs analysis for asset maintenance management system selection for the Southeastern Pennsylvania Transportation Authority. }  Implemented multiple content management systems to enable single sourcing of content, i.e., maintain in one place, publish in many places. Participated in gap analysis. Developed functional requirements and request for proposal for document management software vendors. Assisted in the implementation of the chosen system. Trained personnel on processes necessary to properly use the new system to maximize effectiveness. }  Worked with end users and software developers to better define system requirements.  User satisfaction with the software increased as a result of these constructive efforts because there was better understanding of users’ requests and needs by the software development team. }  Identified and gathered project requirements from cross-functional teams to identify and tie together project data requirements. }  Developed the processes that defined software development life cycles for multiple clients. }  Consulted with BellSouth in Birmingham to help them identify and define the necessary processes and documents that helped them make the transition from SEI CMM Level 1 to SEI CMM Level 3. }  Analyzed and documented processes and made recommendations for improvement for multiple clients across multi-cultural industries from manufacturing, logistics, fulfillment, point-of-sale, administrative, and software development. Clients used my analysis and documentation for ISO9000 compliance, regulatory bodies (e.g., FDA, banking, utilities), reference, and training.  Regulatory agencies accepted, without question, the documentation and results that were delivered. Strategic Planning and Implementation }  Worked with the CIO and Deputy Commissioner for Systems of the Social Security Administration (SSA) to develop and produce the strategic vision document for Information Technology which will guide the SSA as they adopt future IT technologies for the next 5 years ( from 2009-2014).  The resulting vision document was accepted by the Secretary of the SSA.  The document was used as the basis for SSA’s IT strategic plan moving forward. }  Worked as the systems documentation expert on a consulting team with the Veterans’ Administration to develop the strategy to consolidate their hospital systems and link them to the VA’s insurance and cemetery business units. Technical Communication Skills }  Ghost-wrote books on voice recognition, e-commerce, and modernizing large-scale systems. }  Developed hundreds of technical documents and books over the years, including SDLC and API documentation, software design specifications, engineering diagrams, technical documentation, training documents, warranty documentation, test plans, user documentation, strategic plans, business plans, project reports, presentations, and so on. }  Adept at soliciting and interpreting requirements from end users in a way that technical people and management can understand. }  Skilled at all major technical communication and content management tools (e.g., FrameMaker, MSWord, Visio, all Adobe products, Documentum, FileNet, etc.). I have been coding in HTML since its inception, coming from a background of SGML and BookMaster. Project Management }  Managed hundreds of projects to on-time and within-budget completion.  As president of Integrated Documentation, Inc. (IDI), a technical writing consulting company in Dallas, TX, was responsible for all functions and operations on all projects.  Our reputation for producing quality work products became well-known internationally.   Clients, such as Texas Instruments Incorporated and Alcatel, required that my team and I put these skills to good use as we interfaced with off-shore engineering teams to produce successful results. }  Many projects were regulatory based. For example, I led a team of 15 remote consultants (prior to the advent of the internet) to develop code-level documentation, to be presented to the FDA for approval, for Kendall-McGaw’s medical infusion pump. We reengineered the product and organized the documentation in a way the FDA could tell what the code actually did. The FDA approved the documentation after one reading.   During the course of this project, we implemented change management policies and procedures for both the software and the documentation.  Leadership }  President and CEO of IDI for 16 years.   Built the company from scratch to 25 technical communication consultants doing work for over 200 Fortune 1000 companies as well as government entities, such as the Veterans’ Administration and the Social Security Administration. Our services included systems model and documentation development and were based on our expertise and leadership in the areas of systems documentation, business process analysis, and knowledge management. }  Served as International President of the Society for Technical Communication (STC) (www.stc.org) during the 2001-2002 year.   Led the organization through a major transformation effort that resulted in streamlining the organization to improve service delivery and facilitate the transition of the organization from a chapter-based society to a community-based (virtual and geographic) society. }  Designed and implemented the Leadership Community Resource, an STC board-mandated initiative to provide leadership and support to all of STC’s 150 global communities. Continue to serve as a volunteer conflict management specialist for the LCR. Change Management }  Successfully led change management reforms among product design, development, and deployment teams for multiple clients.  We gained buy-in from the teams which resulted in implementation of continuous process improvement and just-in-time concepts affecting requirements development, documentation development, software development practices, product delivery, and management. Work History Business and Systems Analysis, Technical Communication, and Transformational Consulting (Organizational Development,  Enterprise Architecture Consulting, Conflict Management Consulting, Leadership Training, and Executive Coaching) (January 2006 – Present) MentorFactor, Inc., Cumming, GA Adjunct Professor (August 2011—Present) Department of Communication Kennesaw State University, Kennesaw, GA Requirements Analyst (November 2003 – March 2007) T-Systems Technologies, Inc., Dallas, TX President/CEO, Technical Communication Consultant. (August 1987-October 2003) Integrated Documentation, Inc., Dallas, TX Instructor in Technical Writing Certificate Program (Fall 1991 – Spring 2003) Richland Community College, Dallas, TX Education Ph.D. in Transformative Studies with a Concentration in Integral Studies }  California Institute of Integral Studies, San Francisco, CA Master’s of Science in Conflict Management (December 2006) }  Kennesaw State University, Kennesaw, GA BBA in Accounting (Minor in Information Systems) (December 1981) }  Georgia State University, Atlanta, GA Affiliations and Certifications }  Society for Technical Communication (www.stc.org): Fellow, Past President, Leadership Community Resource Conflict Management Specialist }  Toastmasters International }  American Society for Training and Development }  Certified in the Zachman Framework for Enterprise Architecture }  Certified in EQ-i Emotional Intelligence Assessments }  Trained in the Technology of Participation® facilitation method Available on Request }  References }  List of presentations, articles published, workshops, and classes taught Honors and awards

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