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Proposal Manager Sample Resume Format in Word Free Download

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Neal Muller
20420 Holly Ct. · Philadelphia, MA 50214 • neal.muller99@rediffmail.com · 610-324-7024

Proposal Manager  ·   Project Manager  ·   Corporate Trainer  ·  Team Leader


Seasoned and accomplished professional with broad experience in proposal management, project management, team leadership, training and coaching. Extensive experience managing complex projects involving stakeholders from multiple levels and diverse functions. Focused team player combining strong technical and communication skills with the ability to rapidly assimilate new tools. Adaptable, flexible and successful in new environments.
Professional Experience

VERIZON BUSINESS (FORMERLY BELL ATLANTIC / NYNEX)                                                  1997 – Till Date
Proposal Manager (2005 – 2011) Tampa, FL
Led virtual domestic and global teams, managed resources and information, set timelines, deadlines and goals for complex projects, and ensured they were consistently met. Created customer savvy proposals.
Clients included Fortune 500 companies in Education, Financial, Retail, Government, Healthcare, Energy and Utilities. Project Management (40%), Capture Management and Content Development (35%).
·        Proposal Manager with the most bids won in 2009 among 60 peers, 12 wins totaling $64M.
·        ITIL v3 and APMP Foundation Level Certified.
  • Selected to be part of the Global Bid Team. Assisted in developing, writing and editing the Global Proposal Guide to be used for responding to RFP / RFQ / RFI.
  • Mentored and delivered remote training to diverse levels on processes, policies, and tools.
  • Developed job aids and sales support material as Technical Writer.

Team Leader (2003 – 2005) – New York, NY                                                                                                  
Managed a team of 8 Customer Service Representatives who supported city government agencies. Provided ongoing updates and facilitated status meetings with team members, sales, project management, and customers on voice and data implementation.
  • OEM Liaison (Office of Emergency Management) – on-call for OEM emergencies.
  • Trained, coached, and developed the team.

Corporate Trainer (2000 – 2003) – New York, NY
Delivered new hire and employee training for entry level to senior management. Courses consisted of billing, products, services, software, and sales.
·        Monitored and documented students' progress and maintained performance standards.
·        Recommended innovation of course design and delivery.
·        Sought out and obtained business opportunities for the training team.
  • Assisted with the development and training of the pilot "EBIZ" center (on-line business customer care center) in Tampa Florida, which became the model for nationwide Verizon customer service.

Business Representative (1997 – 2000) – New York, NY
Sales of various phone products and services. Resolved business customers' complaints, inquiries, and requests involving their bills and services.
  • Exceeded sales and customer satisfaction objectives.


Neal Muller
20420 Holly Ct. · Philadelphia, MA 50214 • neal.muller99@rediffmail.com · 610-324-7024

*  *  *  Additional Experience  *  *  *
Worked in the video industry for 8 years in various capacities such as: Video Editor, Writer, and Production Coordinator. Video Manager for the School of Visual Arts.

Education
24 credits toward a M.S. degree in Counseling • Hunter College, New York, NY
B.A. degree in CommunicationsBrooklyn College, Brooklyn, NY
Project Management Coursework; company sponsored training
Skills
MS Word, Excel, Outlook, Visio, PowerPoint, Project, OneView, Webtime, Insite, SharePoint, PeopleSoft, NetConference, Live Meeting, WebEx
Time management, scheduling, gather and manage resources and information, research, lead meetings, technical and creative writer, coach and train.
Certifications
Information Technology Infrastructure Library (ITIL v3) Foundation Level Certified.
Association of Proposal Management Professionals (APMP) Foundation Level Certified.
Awards and Service
Nominated for Verizon Leadership Development Program.
Nominated for Verizon Emerging Talent Search.
Nominated for Verizon Leaders In Excellence Award.
Awards for best Coach, Adherence, Attendance, Customer Service and Sales at Verizon.
Received an Outstanding Commitment Award as Chief Editor and creator of a Verizon local newsletter.
Volunteer Service Manager for the Verizon WTC Disaster Relief Project 2001.



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