How To Make A Resume For Customer Service Representative in Word Format Free Download

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Ahmed Hicks

229 Colverdale Lane – Garland, TX 23065 – ahmed.hicks66@outlook.com – (335) 529-0659

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Qualification Summary

·        Professional experience as Customer Service Representative for nine years

·        Comprehensive written and verbal communication skills

·        Highly organized, detail oriented and the ability to balance multiple tasks

·        Work independently as well as part of a team

·        Ability to solve customer concerns as well as set goals and meet objectives efficiently

·        Self starter with a can do attitude and productive in a high stress environment

Technical Skills

·        Microsoft Word, Excel, QuickBooks, Windows 98 and Vista, Outlook, Power Point, Publisher

·        Various Billing Systems, including Dos-Drips, V-Drips, Moulton Order Vision

·        Nortel Phone Systems, Five9 VOIP Solution, and Multi-Line Phone System

·        Pitney Bowes Mail Machine

·        Scanner, Copier, Cash Register, Folding, Fax, and 10 Key Adding Machine

·        Accounting/Computerized Accounting experience while attending College

Professional Experience

·        Maintained records of customer interactions, conveying billing or product information as needed

·        Provided information about products and services, process orders and obtain details of complaints

·        Examined all relevant information to the inquiry and applied critical thinking

·        Processed invoices for shipment of product

·        Shipped packages USPS, Fed Ex, and UPS (Domestic and International)

·        Traced packages using online tracking service

·        Answered an average of 60-100 inbound calls in a day

·        Achieved performance and quality goals on a consistent basis

·        Managed cash drawer and credit cards to do the necessary paperwork at the end of the shift

·        Performed general office responsibilities: copying, filing, data input, and shredding

·        Interfaced with clients for their appointments

·        Prepared audits on accounts

Employment History

 2002-Present  Customer Service Representative   Midwest Center for Stress and Anxiety, Oak Harbor,        OH

 2010-2011    Customer Service Representative   Wild Wings, Oak Harbor, OH

       2000-2001    Admin Support/Account Clerk 1    Ottawa Co. Job and Family Services, Oak Harbor, OH

Education

v  Terra Community College - Fremont, OH – Office Administration/Information Processing Certificate

v  Oak Harbor High School - Oak Harbor, OH – Graduate – Business Major

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