How To Do A Resume For Customer Service Representative in Word Format Free Download

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Simon Paul

735 Stewart Lane

Morgantown, LA 30254

705-397-2104 (M)

Lsimon_paul529@hotmail.com

Professional Competencies

Interpersonal and Teamwork

-          Prepared legal documents, presentation materials, coordinated travel, calendar and meeting arrangements for multiple executives

-          Managed multiple facets of numerous team projects including workflow coordination, progress monitoring, deliverable creation, final reporting and archiving.

-          Provided early adoption and change championing during periods of organizational upheaval.

Managerial and Supervisory

-          Supervised, trained and motivated diverse administrative teams.

-          Streamlined existing office procedures and initiated new procedures when needed. 

-          Recruited and appraised candidates for salaried, bargaining unit, and contractual positions.

-          Sourced a wide variety of vendor supplied products and services, from initial selection, evaluation, and rate negotiation through to procurement and final implementation.

-          Provided internal and external procedural, software and safety related training

Desktop Publishing and Marketing

-          Produced customized, visually appealing graphics for wide variety of documents including presentation materials, proposals, training manuals, user guides, intranet and web content. 

-          Analyzed customer supplied RFP requests and determined necessary response requirements.

-          Proofread and edited final documents for proper grammar, adherence to company policy as well as compliance with customer requirements.

-          Cultivated foreign and domestic sales accounts and established product distributorships.

-          Coordinated all technical, marketing and staffing aspects for media, trade and industry events. 

Documentation and Records Management

-          Maintained highly confidential documents and files related to product pricing, sales and client information, employee personnel/compensation and medical treatment records.

-          Analyzed and compiled data such as marketing referral impact, revenue generation employee attrition and service utilization, for  further distribution to governmental agencies, administration, sales, marketing, engineering, and public affairs departments

-          Created documentation, scheduled delivery and followed up on domestic and international shipments. 

-          Keen understanding of relational database planning, integration, maintenance and support.

Technical Skills

Microsoft:          Word, Access, Excel, PowerPoint, Outlook, Project, Publisher,                                         SharePoint, Busines Contact Manager, Visio

Adobe:              Photoshop, Illustrator, PageMaker, Acrobat

Lotus:               Notes, 123, WordPro, Freelance Graphics

Call Center:       CentramaxM , EVE, Cisco

Purchasing:      Orion, Oracle, MRP Manufacturing Management System

Payroll/HR:        PeopleSoft, Great Plains, Bankoe Timekeeper System

Healthcare:        MISYS Healthcare, HBOC, Medical Terminology

Marketing:         Salesforce.com, GoldMine, CRM

Additional:        Various company or industry specific programs

Non-Software:   Able to read construction blueprints, familiar with manufacturing quality                              management processes

             

Professional Experience  (2000 - Current)

LOWES HOME IMPROVEMENT – Florence, KY

Paint Department Customer Service Representative (seasonal)

              Proactive customer engagement and guidance with product selection, use         and application. 

             

KENTUCKY REBUILD CORPORATION – Independence, KY

Sales and Marketing Coordinator

              Internal customer service and marketing support with responsibility to sales       and engineering departments.

             

PROTIVITI, INC. – Cincinnati, OH

Executive Assistant / Area Lead / Office Manager

              Highly dynamic support role with direct support responsibility to nine                 individuals, functional support as office manager for local office and

              lead role for administrative staff of three offices.

CARDINAL LOGISTICS MANAGEMENT INC. – Concord, NC

Human Resources

              Provided human resource support to field operations for multi-state                   transportation carrier.

HOSPICE OF HOUSTON COUNTY, INC. – Warner Robins, GA

Executive Assistant

              Supported executive staff and various programs for a non-profit hospice

              organization.

Spherion in support of IBM Corporation – Atlanta, GA

Proposal Administrator

              Provided high level administrative and project management support for

              revenue generation opportunity teams.

Professional Experience  (Prior to 2000)

EDP Contract Services – Colorado Springs, CO        

Technical Recruiter

SUN HEALTH CORPORATION – Sun City, AZ

Sun HealthLine Lead Representative

CHECKPOINT SECURITY SYSTEMS INC.  – Minneapolis, MN / Phoenix, AZ

(Security Systems Group/Bayport Controls, Inc.)

Account Representative / Manufacturers Representative – (Dual Position)

FAMILY & CHILDREN’S SERVICE – Minneapolis, MN

Secretary/Intake Counselor

ABBOTT NORTHWESTERN HOSPITAL – Minneapolis, MN

Telecommunications Operator

ADVANCE CIRCUITS – Minnetonka, MN

Human Resource Administrator

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