Guide For Customer Service Representative Resume Format in Word Free Download

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PROFILE_____________________________________________________________________________________

Polished, professional customer service rep offering: 5 years of experience providing customer support in a fast paced environment for one of the largest diversified suppliers to the foodservice industry. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. 

KEY SKILL SUMMARY__________________________________________________________________________

Order Processing Concepts and Techniques Inventory Practices Basic Office Equipment

Customer Service MS Word/ Excel, Outlook & Office Access

JD Edwards Bilingual – Fluent Spanish/English General Office Operations

GENERAL SKILLS SUMMARY____________________________________________________________________

·         Communicate and coordinate effectively with internal and external customers verbally and in writing

·         Resolve customer complaints effectively and efficiently

·         Work on a flexible schedule (including Holidays and weekends)

·         Ability to multitask and excellent phone etiquette.

·         Work effectively in a general business environment, with a focus on high levels of quality and customer service

·         Act in accordance with the company’s Values and Creed

·         Set up in office displays

·         Distribution with proper documentation and supplies

PROFESSIONAL EXPERIENCE___________________________________________________________________

Golden State Foods      Aug. 2007 – Present

Administrative / Customer ServiceRepresentativeCity of Industry, Ca

·         Processes a variety of documents, including load plans, bills of lading, driver
trip records, order adjustments, variances, special deliveries, credits and
debits, shortage reports, service charges, and product complaints to meet

customer needs and to maintain complete and accurate records.

·         Receives and enters customer orders by telephone, and fax evaluating and modifying
as required to ensure accurate and complete orders and a high level of customer service.  

·         Prints and distributes customer order forms to ensure an effective and efficient
ordering process reflecting customers’ needs and product restrictions.

·         Ran end of the day “Order Validation Reports” for accuracy.

·         Disseminates information regarding orders, products, promotions, advertising, coupon drops, ordering processes (training), etc.

·         Assisted with allocations of limited supply promotions.

·         Responds to customer’s complaints and other issues to resolve problems quickly and thoroughly.

·         Maintains customer files and records to ensure complete documentation and
support Customer Service functions.

·         Performs other related and assigned duties as necessary.

Dominos PizzaJuly 2006 – July 2007

CSR/Delivery Driver/MIT               West Covina, CA

·         Run registers, answer phones, taking orders over the phone as well as walk-ins, schedule pizza deliveries, prepare food, clean, and complete other tasks as assigned.

·         Pizza delivery, bringing food to customers in a timely manner.

·         Lead by example.

·         Working hours as required to efficiently and profitably run the store.

·         Being able to do every job in the store, including delivery.

·         Run shifts to the best of your ability when capable.

·         Ensure that all team members know and enforce Domino’s Pizza service and

product guarantees.

·         Ensure that all team members conform to  Domino’s Pizza  image  standards  at  all

times.

·         Ensure that standards regarding cleanliness and health and hygiene are maintained

at all times.

·         Help train and cross train Team Members.

·         Always represented in a professional manner, and referred any queries or

concerns outside my responsibility toManagement.

·         Providing a safe working environment for all Team Members, adhering to Domino’s

Pizza Safety and Security Policies.

·         Communicatedcompletely  to all other team members, and others within Domino’s.

EDUCATION__________________________________________________________________________________
BUSINESS MANAGEMENT                                                                                                       Sept. 2008 – June 2010

Citrus Community College   

DIPLOMA

West Covina High School                                                                                                                     Graduate of 2006

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