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QUALIFICATIONS/PROFESSIONAL HIGHLIGHTS
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Soribel Gaines
120
Judith Lane
North
Troy, NA 21047
(512)
064-3321
QUALIFICATIONS/PROFESSIONAL HIGHLIGHTS
- Worked
along side and assisted Senior Engineers with the Image Quality Science
and Technologies (ISE&T) department to develop Microsoft Excel
templates to import and analyze data stored in a shared database.
- Created
and maintained inter-connected Microsoft Access databases to track raw
materials, finished goods, and purchase orders for a mid-sized beverage
processing business
- Provided
training for new Image Quality Lab Technicians to enable them to perform
the requested tasks for the ISE&T department at Xerox. This training included the use of the
equipment and software tools as well as understanding the results of the
analysis being performed.
- Provided
hardware, software and training support for a plumbing and heating supply
store. This included training the
Accounts Receivable Clerk and Sales Staff on the use of a UNIX based
Point-of-Sale and inventory system.
- Provided
Technical Customer Service Assistance for a wireless broad-band internet
service provider. This involved
working with the customer to ascertain signal, proper setup of network,
correct system and network settings, and equipment functionality.
PROFESSIONAL EXPERIENCE
THE CONNECTION – Penn Yan, NY
Customer Service Representative – 2010 - Present
Provided technical and billing customer support for a
wireless internet service provider.
Assisted customers with their technical and billing questions to a
successful first call resolution.
INDEPENDANT CONTRACTOR – Penn Yan, NY
Associate Broker (Real Estate) – 2004 -
2010
Guided both buyers and sellers through the entire real
estate transaction process. Provided sellers
with pricing, marketing and advertising advice to successfully sell their
property. Assisted buyers in analyzing
their needs and wants in a new home, vacation property or commercial
investment. Worked closely with
attorneys, home inspectors, banks, and other Realtors to bring the clients
transaction to a successful close.
XEROX CORPORATION – Webster, NY
Image Quality Lab Technician (ISE&T) –
2003 - 2004
Contract position through Flower City Staffing. Performed image quality measurements on print
and copy samples using various measurement tools and techniques, and rolled up
the results into Microsoft Excel workbooks.
This included monitoring and maintaining system calibrations. Also created a customized Access Database for
the storing of specialized measurement results.
XEROX CORPORATION – Webster, NY
Sr. Systems Key Operator (ISE&T) – 2001
- 2002
Contract position through Gemini Personnel. Performed image quality measurements on print
and copy samples using various measurement tools and techniques, and rolled up
the measurement results into Microsoft Excel workbooks. Established a library of templates to be used
for the analysis of the measurement results, and assisted with the creation of
data sinks for a new measurement system.
Also assisted with updating the group web site using Microsoft
FrontPage.
NORTHLAND CRANBERRIES, INC – Dundee, NY
MIS/Accounting Clerk – 1999 - 2001
Developed accounting and inventory control
applications. These applications included Finished Goods and Raw Materials Inventory
and Accountability, Purchase Orders Analysis, and Personnel Time Cost
Management. Also assisted with general
accounting tasks.
IRON AGE CORPORATION – Penn Yan, NY
Inventory Specialist – 1993 - 1998
Filled and verified customer orders, and ensured that
the cases were properly labeled and sealed for shipping. Maintained proper supply of product on
shelves to fill customer orders.
Received products when they arrived at warehouse ensuring product was
stored in proper area for future use.
Verified shipping method of filled orders to ensure shipment was being
sent out with the proper carrier.
CENTRAL TRUST COMPANY – Rochester, NY
Computer Operator I – 1989 - 1992
Processed customer transactions, printed required
reports, transmitted data to the central processing site, performed periodic
backups, troubleshooting of operational issues and minor hardware maintenance.
Additional professional experience available upon
request.
EDUCATION
Associates Degree, Data Processing – Finger Lakes
Community College – Canandaigua, NY
Regents Diploma, Business and Data Processing – Penn
Yan Academy – Penn Yan, NY
Certificate
in Data Processing – Finger Lakes Area Vocational Center – Flint, NY
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