Objective:
|
To secure a position that will further
develop my skills as a Business Analyst.
|
Summary:
|
·
Financial, Banking,
Manufacturing and Entertainment industry experience.
·
9+ years as a Business
Analyst
·
Highly dependable, friendly,
courteous; a team player.
·
Works well under pressure.
·
Analytical and
detail-oriented.
·
Great problem solving skills.
·
Can effectively communicate
with people at all levels of staff and clientele, including offshore
developers
·
Functional and Technical
requirements gathering experience
·
QA, UML, Use Case, Workflow, Process
(BPMN) and Interface Mapping experience
·
Change Management Experience
·
Knowledgeable of the Agile
Methodology and standard SDLC
·
Experience with legacy system
conversions
·
Familiar with Systems
Implementation Planning
·
Basic knowledge of Network
Systems and SQL Server.
·
Experience with implementing
Microsoft Best Practices
|
Education:
|
B.S., Business Administration/Management Information Systems With Honors Magna Cum Laude
Keller Graduate School of Management, Long Beach, CA
Masters in Project Management with Distinction |
Certifications:
|
Oracle
Certified Professional - Application Development
+
Internet Application Development |
Hardware/
Software:
|
·
Operating Systems: Windows 98/00 XP, Windows
NT,
·
Software: Pervasive, MS Office (Access, Word, Excel), MS Project, Visible
Analyst, MS Publisher, MSI, MS Visio, CRM, TFS, SCOM, SCCM, SharePoint
·
Databases: SQL Server, Siebel, Access, Oracle
·
Languages: PL/SQL, SQL, XML, HTML,
Visual Basic, COBOL, Pascal, Java, PHP, Cold Fusion
|
Experience:
July 2011 to Present
October 2010
to July 2011
|
Union Bank Los Angeles, CA
SR. BUSINESS ANALYST
·
Worked
as a Consultant on Union Bank’s SRC Budget and Cost Allocation Projects.
·
Interview
end users and sponsors to elicit business requirements
·
Create
development documents that detail changes of current state to future state.
·
Outline
requirements necessary for a secure and accurate data environment.
·
Perform
testing during the development process to validate requirements.
·
Work
with both internal teams and outside vendors on the SDLC process.
·
Participate
in planning sessions and meetings and work with cross-discipline teams to
develop new systems for financial reporting.
Motion Picture Association of America (MPAA) Sherman Oaks, CA
SR. BUSINESS ANALYST
·
Worked
as a Consultant on the Title Registration Bureau application replacement
project.
·
Documented
in detail the processes, algorithms, logic, business rules and programs associated
with the Title Registration Bureau application from the basis of observation,
interview of developer and customer, and review of existing code.
·
Developed
Use Cases to help gather and document business and technical requirements for
the new system and recommend priorities for the requirements.
·
Assisted
with a buy vs. build review and discussion of available options for
developing and delivering the new system.
·
Developed
Functional Specification documents from gathered requirements.
|
||
June 2010
to September 2010
Sept 2009
to June 2010
|
Union Bank Monterey Park, CA
SR. BUSINESS ANALYST
·
Worked
as a Consultant on Union Bank’s Finacle implementation project.
·
Assisted
with the development of all related documentation (functional specs, business
requirements, and design documents).
·
Prepared,
reviewed, and executed the business parameter definition document which will
define the values of all fields within the new platform.
·
Process
Mapping both current and to be states.
·
Compiled
a list of all customization request and core requirements for all phases of
the project.
·
Developed
a document outline the constraints between the core system and the new CRM
platform.
·
Created
Use Cases.
·
Managed
all action items created during the design phase.
·
Attended
meetings and track all action items related to the development process within
the program.
Raytheon Los Angeles, CA
BUSINESS ANALYST LEAD
·
Worked as a Consultant for
Raytheon’s internal business application projects as well as support.
·
Managed
and planed the activities of project staff
·
Engaged
in the design, development, testing, implementation and maintenance of
various Engineering applications.
·
Enforced change control to
manage customer requirements and scope.
·
Coordinated UAT and executed
regression and system testing.
·
Communicated
and coordinated systems activities by extensive interaction with Engineering
customers, and Information Technology Services business areas to ensure
systems compatibility and information needs are met.
·
Expertise
utilizing Software Development Life Cycle methodology including publishing
project work plans that are maintained and reported against using MS Project
or equivalent tracking tools.
·
Participated
in the planning and execution of application/project tests and user
training. Maintained technical knowledge of hardware and software tools
utilized in the development and support of assigned systems.
·
Proactively
partnered with the business community to identify opportunities for logical
and procedural improvement.
o
This
could include process improvement, strategic development, as well as analysis
and documentation of relevant business processes.
·
Maintained
a high degree of functional knowledge of Raytheon business and researches
emerging industry practices/technologies.
|
||
June 2007
to July 2009
Jan. 2003
to June 2007
Aug. 2000
to Dec. 2002
|
Creative Artists Agency Los
Angeles, CA
BUSINESS ANALYST/PROJECT MANAGER
·
Gathered requirements and
created appropriate workflows as part of the Analysis phase
·
Created and executed project
work plans and revised as appropriate to meet changing needs and
requirements.
·
Projects managed include
Infrastructure, Desktop, SharePoint, Business Applications (CRM), Great
Plains (HR), and Website projects (CAASpeakers.com and trendcentral.com).
·
Identified resources needed
and assigns individual responsibilities.
·
Managed day-to-day
operational aspects of a project and scope, as well as client interaction.
·
Reviewed deliverables
prepared by team before passing to client.
·
Effectively applied agile
methodology and enforces project standards and best practices.
·
Prepared for engagement
reviews and quality assurance procedures.
·
Ensured project documents are
complete, current, and stored appropriately.
·
Facilitated team and client
meetings effectively.
·
Kept project team well
informed of changes within the organization and general corporate news.
·
Effectively communicated
relevant project information to superiors.
·
Resolved and/or escalated
issues in a timely fashion.
·
Understood how to communicate
difficult/sensitive information tactfully.
·
Sets and managed client
expectations with the use of project metrics.
·
Developed lasting
relationships with client personnel that foster client ties.
·
Continually sought
opportunities to increase customer satisfaction and deepen client
relationships.
·
Built a knowledge base of
each of CAA’s businesses, organizations and objectives.
·
Worked with 3rd party vendors
to deploy and implement new features.
Open Solutions, Houston, TX
Business Analyst II
·
Worked as a Consultant for
Open Solutions’ S1 Banking Solution.
·
Heavily involved in System
Development Life Cycle (Waterfall Methodology).
·
Gathered user requirements to
create functional specifications for enhancements to banking applications
(S1), as well as works with development to realize those specifications.
·
Business applications include
teller, loan, platform, and cash management services.
·
Led JAD sessions.
·
Coordinated and worked on
multiple projects simultaneously in order to help develop, maintain, and support
S1 applications.
·
Worked with 3rd party vendors
to integrate unique features.
·
Coordinated the documentation
of new features and deployment of the final product to customers.
·
Extensive system testing was
done to ensure quality through test plans and scripts.
·
Involved in UAT
(user-acceptance testing) and regression testing.
·
Provided technical support
when any production issues arise.
·
Ensured that issues reported
are well documented and maintained in the company’s databases.
·
Enforced change control to
manage customer requirements and scope.
S1 Corporation,
Product Specialist/Developer
·
Developed, maintained, and
enhanced web-based and Windows-based banking applications using proprietary
tool-kit.
·
Fulfilled customer requests
on an ongoing basis for any fixes or enhancements.
·
Interfaced with users
regarding changes and proper documentation of changes.
·
Worked with programmers to
determine feasibility and fulfill requests on an ongoing basis for any fixes
or enhancements.
·
Documented, developed,
enhanced and tested corrections to applications.
·
Responsible for direct
support of users and research and analysis of problems or application
specific questions.
·
Completed all required duties
critical to the maintenance and running of the banking software.
·
Extensive testing and
documentation
|
||
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