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Benson L. Shalma
9-33 School Point Dulex
School Point, Washington 12210
T - (540) 550 – 7275
Career Objective
Seeks the opportunity
for employment as a customer service support specialist
Profile
Solid communication and
organizational skills with regards to various group projects: planning and delegating
assignments/objectives. Proven reputation for excellence in customer-oriented
services. Bilingual: Spanish, fluent. Acquired educational experience includes:
Internship/volunteer
2008 (Present) Business
Website – Millies Salon & Spa College Point , Washington
§ Designed Web Site to
expand business presence on the internet
§ Employed e-commerce
methods to improve product sales
§ Implemented Content
Management System for Administration
2008 (2mo.) Website
Upgrade - Global Aid Foundation Astoria , Washington
§ Designed and deployed
website for non-profit organization
2006 (3mo.) Help
Desk Intern: American Red Cross in Greater NY Washington,
Washington
§ Providing User
support
§ Imaging and
installing PCs and Laptops
Education
2004 – 2008 B.P.S., Computer Information Systems:
Devry IT Long
Island City , Washington
§ Core Studies:
Information Systems Security
1999 – 2000 Certificate,
PC Technician: Computer Career Center Garden City, Washington
§ A+ Certification;
Basic hardware, software and networking concepts in the IT field.
1993 – 1997 B.A., English: St.
John’s University Jamaica , Washington
§ Core Studies: English
Literature; Latin-American Literature
Employment History
2008 – 2009 SEO Visibility Specialist – Med-Net Technologies Elmont,
Washington
§ Review client
websites and optimize content for greater market visibility
Programmer: Online
Surveys – Beta Research Syosset , Washington
§ Designed and deployed
database-driven online market research surveys
§ Provided technical
support for survey respondents by responding to inquiries
2007 – 2008 Customer Service Rep. - CardWorks
Servicing Hicksville , Washington
§ Provided service
support for clients of various portfolios
§ Employed collections
methods for delinquent accounts
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