Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Team Building
Columbus Utilities Columbus
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Edgar
Cartee
3042
Bank Street SE
Colorado,
TA 30124
Cell: 204-329-7014
Home: 420-359-5021
OBJECTIVE: Extremely
motivated IT professional possessing a vast knowledge of the principles and
practices related to IT project management, strategic infrastructure planning,
research and analysis, and budget management.
I am seeking an opportunity that will utilize my extensive experience
and allow me the opportunity to contribute to the overall success of the
company.
EDUCATION:
Bachelors
in Business Management – Indiana
Wesleyan University
Associate
in Applied Science - Computer Information Systems - Ivy Tech State
Areas of Expertise:
Created
Sharepoint Help Desk documentation site for help desk at Trilogy
Troubleshoot
research, diagnose, document, and resolve technical issues
Supported
50 – 1000 users over various positions including desktop, phone, and remote
Earned
a reputation for quickly responding to trouble tickets, prioritizing user
requests, and resolving complex issues
Can
be road warrior 50-75% of time for travel
Experience
with Cisco Routers / Switches and HP Switches
Mail
Systems – Exchange and Lotus Notes experience
Windows
Operating Systems – Windows 95 to Windows 7 – Local and Domain Environments
Windows
2003 Server – Basic Administration Tasks, Backups
Windows
2003 Exchange Server – Setup new accounts in AD, Reset passwords in AD
Microsoft
Office Experience – Office 95 to Office 2007 – Local and Domain Environments
Knowledge
of various Help Desk / Time Tracking Systems – Remedy, Service Desk
Configured,
tested, and installed Windows XP, Windows 2000, Windows 7 and 2003 Server
Organization
& Time Management
Vendor
and Inventory Management
PROFESSIONAL EXPERIENCE:
Taft Law Firm Indianapolis
Unified Communications Specialist /
Desktop Support
-Daily Backup maintenance
-Administrator
for Interactive Intelligence Phone System – setup phones, accounts
-Cisco
Phone Administration
-PC
hardware/software/printer support
-Created
documentation for phone and printer support
-Mobile
phone software support for Iphone, Blackberry, and Droid devices
Systems Administrator / Desktop Support
-
In-Hance Utility Billing Support and GEMS Financial administration and support
-Monitor
daily backups and manage accordingly
-PC
hardware/software/printer support
-Monitor
network support for plant communication between main office and other sites
-Barracuda
web filter monitoring and reporting, making changes as necessary
-Maintain
and update hardware inventory and recycle equipment per safety guidelines
-Basic
domain administration tasks
-Respond
to customer inquires about web portal issues
Trilogy Health Services Louisville , KY
MIS Field Desktop and Remote Support
-Support for on teaming consisting of 3
others covering 1200+ users – Windows XP, Vista ,
and Windows 7
-Traveled
50% of the time to various sites in Kentucky , Ohio , Michigan , and Indiana
-Project
Management of new facility openings (ordering computers, data lines, network
equipment, install)
-Project
Management of facility acquisitions (evaluating computers, network, and
software)
-Onsite
support at our facilities for phone, data, and hardware – Cisco equipment,
Blackberry, Iphones, PCs
-Meet
service level agreements on all requests and projects
-Basic
system administration tasks (changing password, creating new accounts) –
Windows Server 2003
-Using
Citrix Access Management Console to monitor and update Citrix usage
-Created
Sharepoint documentation on policies and procedures of software, hardware, and
facility issues
-Working
with vendors on purchase orders and other requests
-Managed
Exchange Server, creating email accounts, list, and groups on Active Directory
Tek Systems / Cummins Inc. Columbus , IN
Power Sweep II Desktop Support Lead Analyst
-
Work with Power Sweep II team on support of Gold Image issues
-
Maintain list of sites and shares used for data storage
-
Review documentation for Power Sweep II
-
Served as a point of contact for resolution of desktop/workgroup-related
problems
-
Support of executives and administrative assistants. On call 24/7 for any issues
-
Support of field sales and distributors with remote tools and procedures
Unisys Indianapolis
Diagnostic / Experimental Medicine IT Desktop
Support Analyst / Administrator
-
Support and train users on laboratory computers and devices
-
Update documentation on validation of laboratory computers and instruments
-
Support and administer Windows 2000 Server and Windows XP machines
-
Setup security on Windows 2000 servers attached to laboratory instruments
-
Maintain user database on servers
-
Update patches and other maintenance requests on the servers
-
Setup backup procedure to servers to ensure clinical trial data is backed up
and secure
-
Work with budget managers for approval of hardware / software requests
-
Generate daily / weekly metrics on status of project
CERTIFICATIONS EARNED:
Comptia
A+ Certified
Microsoft
Certified Professional – Windows XP
Hewlett
Packard APS – Mobile
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