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SHILA  SHAW

C/O M.G. NJUGUNA P. O. Box 963258 Nairobi Kenya

Cell: 09876543210

Email address: shilashaw@gmail.com

CAREER OBJECTIVE

To work in the company’s IT department, ensuring that the company’s interests are at all times protected and that all work undertaken for and by the company is within the objective it was established.

PROFILE

• Team player and with ability to positively influence performance.
• Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensures profitability.
• Goal-driven achiever with strong organizational skills and detail orientation.

WORK EXPERIENCE

Database Administrator –Smart Applications International                       
Nov 2011 – To date

• Defining the Schema by determining what data needs to be present in the system and how this data has to be represented and organized.
• Liaising with Users by interacting continuously with the users to understand the data in the system and its use.
• Defining Security & Integrity Checks by finding out about the access restrictions to be defined and defines security checks accordingly.
• Defining procedures for backup and recovery. Defining backup procedures includes specifying what data is to backed up, the periodicity of taking backups and also the medium and storage place for the backup data.
• Monitoring Performance by continuously monitoring the performance of the queries and take measures to optimize all the queries in the application.
• Develop and test database migration procedures and also document migration procedures and test results
• Providing technical assistance to other team members

Senior Systems Technical Officer –Smart Applications International                                                Feb 2010 – Oct 2011

• Installing the software on client’s machine including setting up the database;
• Querying the database and giving reports using Crystal reports,SQL,ORACLE;
• Training the users on how to use the software;
• Maintaining the hardware used for the system and ensuring that antivirus is updated on all client machines;
• Ensuring data integrity and security both at site and at the main server;
• Supporting the roll-out of new applications
• Managing a team of Support Officers to ensure that all our clients are given fast and efficient support 24/7;
• Monitoring and maintaining computer systems and networks;
• Taking staff/clients through a series of actions, either face to face or over the telephone;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;

IT Support Assistant – Hardi Enterprises Limited                                                                         
Feb 2009- Dec 2009

                      

• Conducting virus checks and  troubleshooting hardware;
• Inventorying hardware;
• Conducting file maintenance changes when needed and providing printer support, respond to PC hardware, printer, and network connectivity support calls;
• Install Operating system in new Pc's and also install anti-virus software and updates, respond to staff calls and guide them in troubleshooting.

Property Management Unit Intern - United Nations Office Nairobi                                            
June 2008-Jan 2009  

·         Taking  inventory of the equipment belonging to the United Nations;

·         Updating and editing the asset management database;

·         Creating and updating database of  the non-expendable inventory  intended for donations;

·          Tagging of their newly purchased equipment and putting the details into the Hardcat Asset Management database,

·         Checking if the newly purchased computers are working and installing the required software.

·         Generating management reports using crystal reports, excel and Hardcat Software

·         Preparing of Property Survey Board (PSB) case reports for UNON, UNEP and UN-Habitat and implement the decisions of the Board 

Safaricom Initial Public Offering Clerk - Citi Bank Group 
March-May 2008    

• Input of the customers details into the database;
• Going through the application forms and ensuring that the data in the database matches that in the forms;
• Correcting and updating the database accordingly;
• Helping customers to fill their application forms;
• Answering calls about the application process and guiding the customers.

Marketing Department Intern – Kenya Airways      
June-Sept 2006

·         Maintaining and Updating the Kenya Airways website;

·         Overseeing the electronic robots that feed payment transactions data to the reservations database management system;

·         Checking that the information in the reservations system is updated correctly,;

·         Canceling bookings that were made fraudulently using stolen credit cards and generally ensuring that the robots run as per ;

·         Handling queries and complaints from customers and ticketing agents about online bookings.

EDUCATION:

Institute of Software Technologies          July 2008-  May 2010       

·         Diploma in Oracle

§  Oracle application development

§  Oracle system administration

§  Sql, Pl/Sql,

§  Linux

§  Networking     

Kenyatta   University                                                                                   Sept 2004- Dec 2008

·         Bachelor Of Science in Computer Science          

African Virtual University                                                                     March 2004-Sept 2004

·         A+ PC Repair

·         Programming in Visual Basic

·         Photoshop, Ms. Office

                                       

Mugoiri Girls High School                                                                    Jan 2000-Dec 2003       

·         Kenya Certificate of Secondary Education (KCSE)

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