GOURAV KUMAR CHOURASIA
Mobile: +919993005086 ~ E-Mail: gouravnishu@gmail.com
Aspiring for
opportunities in the domain of Business Development/ Marketing/ Operations /Human Resource with a reputed organisation preferably in
IT industry
þ
Competent
MBA (Finance) professional.
þ
Knowledge
of account management. Adept
in handling day-to-day activities and team handling for smooth business
operations.
þ
Skilled
at designing systems & procedures, improving financial performance,
heightening productivity and enhancing internal controls.
þ
Exposure
in collating & interpreting financial data for determining financial
performance the organisation; studying various financials including balance
sheet, income statement and statement of changes in net assets,
of
investments, cash flow statement, shareholder’s interest, financial highlights
and notes to financial statements.
þ
Exceptional
communicator with strong negotiation, coordination and client need assessment
aptitude.
Sachin
saxena & Associates. Working as a Trainee in undar to C.A. 01 Jan
13 till yet
Key Accountabilities:
o
Working
as a Accountant & Auditor. (Recently Compleet Statutory Audit in Central
Bank & NBS Bhopal)
First Source Solution Ltd. Tech.Cust. Service Associate 26Aug09 to 18
Sep2012
Key Accountabilities:
o
Handling
Customer issues for internet broadband & troubleshooting online.
o
Handling
Escalation of customer & following up the issues.
o
Floor
Support, feedback & Coaching to associates to achieve their individual
& team targets.
o
Real
Time Adherence Management.
o
Briefing
& Shrinkage SPOC for the Team to ensure low shrinkage & High Product
Knowledge.
Surevin Call Centre Executive
One Year
Renuka Agency (ICICI)
Recovery Executive One Year
Key Accountabilities:
o
Interacting with the customers to gather
their feedback regarding the services, identifying & implementing
communication strategies, promotional activities to attract new businesses &
improving existing services.
o
Managing customer centric operations &
ensuring customer satisfaction by achieving delivery & service quality
norms.
o
Attending to clients’ concerns &
complaints and undertaking essential steps for effectively resolving the same.
o MBA (Finance) from SIKKIM MANIPAL
University in 2011. Secured 71% marks.
o BCA from Barkatullah University
Bhopal in 2008. Secured 52%
marks.
o XII from Model Hr.Sec School
M.P Board Bhopal
in
2004. Secured 57.55% marks.
o X from Saraswati Shishu Mandir M.P Board Bhopal in 2002. Secured 58% marks.
IT Skills
o
Well versed with all latest versions of Windows, OS, MS-DOS, MS Office
(Word, Excel & PowerPoint) and Tally ERP(9.0
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