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Name                   :        RAVI  JAIN

Address               :        12/1 N S Road, Anderi (E), Mumbai 400 001

Contact                :       +91 9876543210

Email                   :        ravijain@gmail.com

Date of Birth       :        16/11/1981

Background         :        My family consists of my mother who is a house wife and a younger sister working with a MNC bank

Education            :        MBA Com.  Indian Institute of Planning and Management              Year 2011-13
                                      B.Com.        Rizvi College                                                                 Year 2004-05

WORK EXPERIENCE
WAVES & CO.                                                                                                                                                                             Mumbai, India
Manager                                                                                                                                                                                   Feb 2007 - Feb 2011
•     Handled multiple import and export consignments in domestic markets
•     Planned and implemented strategies to enter new markets for expansion

ICICI ONE SOURCE                                                                                                                                                                   Mumbai, India
Customer Service Advisor: LLOYDS TSB INBOUND UK PROCESS                                                                                Nov 2005 - Jan 2007
•     Provided complete banking account related solutions to customers
•     Up selling of various banking products like Internet banking, Personal loans, Home Insurance, Credit Cards based on customer profile
•     Promoted various on-going value added services like "SMS Text Alerts" and Mobile Banking
•     Enhancing client satisfaction matrices by achieving delivery and service quality norms

MAGNUS CUSTOMER DIALOG - PROJECT BY AIRTEL                                                                                                Mumbai, India
Customer Care Executive: OUTBOUND & INBOUND                                                                                                        Apr 2004 - Oct 2005
•     Promoted a wide range of calling features like SMS Pack, Night Pack, Roaming facility, GPRS and '646' calls
•     Handled and provided effective solutions to customer complaints
•     Implemented customer feedback for up-scaling the customer service and customer satisfaction levels
•     Efficiently conducted welcome calls, address verification and undelivered bill related calls
•     Explaining the bill and the billing detail cycle to customers
•     Managed timely activation of all the pre-paid and post-paid accounts while resolving all account related queries

SYNEGRY WEBTECH                                                                                                                                                               Mumbai, India
HR Consultant                                                                                                                                                                         Oct 2002 - Mar 2004
•     Efficient candidate profiling and screening to suit client requirement
•     Structured various job descriptions for complete briefing to candidates
•     Managed, sourced and built the entire candidate database
•     Identified perfect fit of candidate with client requirements and scheduled interviews
•     Co-ordinated and handled key corporate HR accounts

Intern
AXIS BANK                                                                                                                                                                                  Mumbai, India
Recruitment Team                                                                                                                                                                 May 2012 - July 2012
•     Was a part of the West Zone recruitment team for managing recruitment
•     Participated in recruitment plan meetings with hiring managers to understand the job description  for hiring
•     Assisted in short listing of potential candidates
•     Gained experience on providing employee induction to new hires to best imbibe the organization culture and values



Other Interest: Playing Carrom, Cricket

References: Available upon request


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About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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