customer service resume -->

customer service resume

in:
 Sample Template Example of Excellent Curriculum Vitae ( Resume / CV / Biodata ) Best Formats / Layout with Tips / Guide for How to Write a CV / Resume Builder / CV Maker ( Cover Letter, Career Objectives, Summer Training, Project Summary, Job Profile, Work Experience etc.) For B.E.IT CV Freshers & Experienced in Word / Doc / Pdf Free Download

Awani Gujar                                                
C3 /12 , Vrundavan Society, DP Road, Kothrud,
Pune (411003), Maharashtra.
Email: avnigujar@gmail.com
Contact Number: 8087163456
           
Objective:
Looking forward for challenging Career in esteemed organization and apply my skills for self and organisational development.
Summary:
  • 3 Years of experience in Web-based applications Testing.
  • Understanding of Telecom domains.
  • Experience in System, System-Integration, Regression and Production Sanity Testing.
  • Experience in Testing UI, Data Base, functionality Testing
  • Good Hands on experience on Test Management tool Quality Center 9.2, 10.0 and ALM 11.0
  • Experience in SQL DML and DDL queries.
  • Hands on experience on Database testing tool TOAD
  • Good understanding of all stages of Software Development Life Cycle (SDLC)
  • Create Test Case point and Metrics Report.
  • Strong technical background with excellent problem solving skills.
  • §                   Perceived Training on Conformiq creator Tool for Test case Design.
Work Experience:

  • Currently working with Tech Mahindra Pvt. Ltd., Pune as Technical Associate, since June 2010.


Skill Sets:
  • Testing Tools                            : Quality Center 9.2,10.0, TOAD
  • Technologies                             : Java
  • Operating Systems                   : Windows XP/2007
  • Databases                                 : SQL server 2008, ORACLE 10g
  • Internet Languages                  : HTML
  • Others                                       : VPN, Citrix
Certifications:

  • Certification in Basic Telecom.
Professional Experience

Tech Mahindra, Pune.                                                                                                           June 2010 to Till Date
Technical Associate

  • Tech Mahindra Project: AT&T- AMNQ: (June -2010 to Till Date)
Languages and Technologies Involved: SQL, Java                                              Database: SQL Server
Role: Functional Tester                                                                                                              Team Size: 2
Description: AM_NQ BIS provides service availability by retrieving in real-time from NSP/SAG (owned by OVALS) “Availability Information” for the Lightspeed products
AM_NQ BIS is a Non-Middleware developed BIS and will follow all Middleware guidelines for Middleware developed BIS’s. 
AM_NQ BIS uses Websphere application server to implement the integration logic.

The interface receives requests from its clients and forwards these to AM_NQ BIS.  Once AM_NQ BIS completes processing the request, the interface retrieves the necessary information and sends a response to the requesting client.
Business Rules:
AM_NQ BIS does not perform any real time business logic.  All Business rules will reside in OVALS_NSP system. 

My Contribution:
  • Understanding Requirements from BR, SR, HLD, AID documents.
  • Creating the Test cases.
  • Perform responsibilities of evaluating software programs and verifying quality standards and testing procedures
  • Responsible for generating SQL queries (Oracle 10g) for Test Data Search and creating Test data mock-up Scripts.
  • Performing System Integration Testing and Regression Testing on Test Environment.
  • Defects were tracked, reviewed, analyzed and compared using Quality Center.
  • Performing Connectivity, Functional Testing, Production Sanity Testing on Production Environment.
  • Handle the tasks of documenting test findings and test methodologies for future reference.
  • Updating System appreciation document documents.
  • Providing On-call-Test-Support to Upstream Clients.
  • Verified the Fixed CRs/ ASRs and tracked the same to closure and performing Testing.
  • Accessing Unix Box for Verifying Logs.
Academic Profile:
§   B.E./B.Tech from Vidya Pratishthan’s college of Engg (Pune University)  in 2009 with 62 %
§   H.S.S.C. from Tuljaram Chaturchand (Maharashtra Board) in 2005 with 74.16 %
§   S.S.C. from Vidya Pratishthan Bal Vikas MAndir , Baramati (Maharashtra Board) in 2003 with 74.26 %

Personal Profile:
Name                           :      Awani Gujar
Birth Date                    :      23 Aug 1987
Gender                                    :      Female                      
Nationality                  :      Indian
Languages known       :       English, Hindi, Marathi, Gujarathi

Date:                                                                                                 Yours Truly 
Place: Pune                                                                                      Awani Gujar


Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MBBS CV MCA CV MD CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV NETWEAVER CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us