Sample Template Example of Excellent Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for MBA & Engineer CV Freshers & 14Years Experienced in Word / Doc / Pdf Free Download
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RAMNATH SHANBHAG 
E1-6, C-10,
Sector-2, Phase-II, Adarsh Apartment, Near Rajiv Gandhi Flyover, Nerul (W),
Navi Mumbai 400706
Contact: 9819462727; Email: ramnath_sh@rediffmail.com, shramnath@hotmail.com
Service Delivery ~ Project Management ~ Process
Transition & Migration
Offering 14 years
of pioneering success with technical & managerial expertise for global
clients in delivering optimal results and business value across high-growth
environments
EXECUTIVE SUMMARY
v
Technically sophisticated and
business savvy IT management
professional with continued career progression & documented history of
bridging technical and managerial acumen in turning around of information
technology coupled with insightful exposure to Software Development, Customer Support, IT Delivery & Operations,
Process Management & Optimization, Transition, Transformation &
Migration, Continuous Improvement, Lean Implementation, Reporting & Communication,
Strategic Management.
v
Highly skilled in providing end-to-end Customer Service
Delivery Solutions using ITIL
methodology, along with strong capabilities in implementing the service delivery process covering capacity
management, service level management, information security management, release
process, resolution process, relationship process, control process as well as maintaining quality, productivity and
KPI’s related to SLA.
v
Strong people management skills, capable of managing members having
distributed skill sets, ensuring judicious utilization of resource as well as
ensure skill upgrade, competence
management, career planning, mentoring of the team members and behavioural aspects of the team
v
An assertive manager and a key
decision maker with well-honed skill set in collaborating with cross-functional
teams and deploying technology to build successful solutions; capable of leading and managing multi-sited project
teams while ensuring judicious resource allocation and utilization
Technical Proficiencies:
Hardware
|
HP Servers (HP
PA & IA superdomes, hp 9000 L-class, A class, RX & RP series etc) ~
HP C-class Blade servers ~ IBM PSeries ~ EVA4k ~ EVA5k ~ Hitachi ASM 500
|
Software
|
HPUX
11.11/11.23/11.31 ~ Red Hat Linux4 ~ ORACLE ~ SQL*PLUS ~ PL/SQL 2.2 ~ DEC-RDB
(Ver. 6.1) ~ MS-SQL
|
Tools
|
Remedy ~
Peregrine Service Center ~ Maestro ~ VERITAS Net backup ~ Ignite ~ Micromuse
Netcool/Omnibus ~ Omnibackup ~ WhatsUpGold ~ Big Brother
|
Methods
|
ITIL ~ Lean
Technology
|
Key Achievement:
v
Successfully implemented lean
management for better performance and wastage removal.
v
Migrated Big Brother monitoring
to Micromuse Netcool/ISM.
CAREER GLIMPSE
ATOS INDIA PVT LTD
SINCE OCT’06
Manager
v
Formulate and define cost
effective short/long term budgets and corporate strategies to achieve pre-set
targets while adhering to the quality of the products/projects delivered and
customer satisfaction level.
v
Strictly ensuring adherence to ITIL
procedures & guidelines using CSDM based on ITIL, with 24x7 support.
v
Adept in Bid Management &
taking care of Creation of BIDs, Service Order and Change Control Note.
v
Formulate plan to gather &
define business requirements while managing the risks to improve business
processes and translating the requirements into systems solution by preparing
functional specifications.
v
Conceptualize & implement
strategies to enhance operational efficiency and ensured adherence to all the
set parameters to enhance the efficiency of various aspects of the service
delivery cycle.
v
Documented all major activities
for effective reference and use; monitored IT policies, IT service management
process and catalysed realignments to make the system more effective. Effectively handled incident management,
configuration management and change management.
v
Ensure strict observance of set
quality standards and monitor delivery as per Project Plan.
v
Tactically plan and analyze the
basic requirements while setting up the technical infrastructure of the project
and reviewing the project proposals.
v
Ensure technical solutions are
designed for performance, reliability, scalability, maintainability,
supportability, business continuity & business agility while leveraging
industry’s best practices.
v
Identify training needs of the
organization & tailored programs as per specific requirement of
organization.
v
Oversaw all phases of project
execution; approved engineering/design changes, troubleshot and resolved
complex technical problems, consistently met project deadlines and highest
possible quality standards.
v
Organize various training
sessions for the team to enhance their performance.
v
Deftly identify,
resolve/isolate areas of obstructions to catalyse project delivery within
defined time & cost parameters.
v
Entrusted with the onus of
monitoring day-to-day operational aspects of projects, executing project work
plans, revising the same as appropriate to meet changing needs and
requirements.
v
Propagate Quality Circle
movement and developed quality culture in the work force to achieve quality
leadership in the industry.
v
Drawn up plans for performing
all tasks and actions with proper safety of personnel, plant, and environment.
v
Conduct various orientation
programs for entrants and training programs for the team members to update them
about new changes/techniques.
AFFILIATED COMPUTER SERVICES INC (ACS), BANGALORE NOV’03-OCT’06
Systems Engineer
Highlights:
v
Adroitly administered HP-Unix, Red
hat Linux & Netcool/Omnibus (NMS/EMS) and trouble shoot issues.
v
Successfully designed &
implemented Micromuse Netcool architecture and administration.
ALLTEL INFORMATION PVT LTD JULY’00-OCT’03
Operation Production Analyst
Highlights:
v
Installation customized &
tuned HP-Unix operating system & Third party products as well as IGNITE-UX
software
v
Significantly worked on User
administration, security implementation& Process automation through
Maestro, cron.
v
Developed UNIX shell scripts
using Korn shell, awk and sed - to ease the administration tasks.
OVER THE COUNTER STOCK EXCHANGE OF INDIA (OTCEI) MAY’98-JUNE’00
Systems Officer
ACADEMIA
MBA (Information Technology), 2008
Sikkim Manipal
University
BE (Computer Engineering),
1996
Mumbai
University
Diploma in Computer Technology, 1993
B.T.E Board
Trainings/Certifications:
v
ITIL V3 Foundation Certified
v
Certified HPUX System
Administrator (CSA)
v
System and Network
Administration (SNA-II)
PERSONAL DOSSIER
Date of Birth: 29th July
1972;
Languages Known: English, Hindi,
Marathi, Konkani, and Kannada
Passport No: G3357066
References: Available on
request
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